Titan Aluminium Reviews 17

We have had great experience. Wanting to choose UK-made, Titan Roof Lanterns -the S1 - seemed to fit our economical and efficiency needs. They were so helpful and directed me to some sales people, who were also extremely personalised and professional. The choice of glazing, size, interior and exterior colours was great for our needs. It looks great in situ and there's space for an LED trac ti be glued along the side. It was delivered with instructions and reassurance on which adhesive /sealant the builder could use and easy YouTube videos to guide the stand, frame making and fitting. It's quite scary self-constructing, with so many roof lantern online shops and national dealers like Screwfix makes working with small companies daunting, because who knows what can happen. So glad that this was a very happy combination of maker and sales + aftercare, and it seems pretty much keeping their standards up.

Titan S1 Roof Lantern
Bespoke 4.1m X 2.1m
Product: I am so pleased with the quality of our roof lantern, it is manufactured to perfection, simple to install and looks great!
Service: This is the reason I am here! I don't normally bother with reviews, but I had to on this occasion due to the above and beyond service of Titan, and namely Arek, who is an absolute superstar, and a credit to the company. When I got a bit stuck on installation (I'm a plumber, not a window fitter:) ), I called Titan, and was passed to Arek. He took my details, and called me straight back to give me a tutorial over a video call. He got us back on track and it was much appreciated. Later on the day, Arek messaged me in his own time, to make sure everything went ok, and kindly offered to post some minor caps that were missing! What a guy. Absolutely chuffed to bits. If only there were more people like Arek!

We ordered two rooflights from a local window supplier who in turn purchased the rooflights from Titan. One was a fixed rooflight which we have had no problems with. The other is an opening rooflight which has caused us problems. We deliberately ordered a manual rooflight as in a previous house with another company we had had issues with the motor so wanted to avoid that. We ordered a 1000mm x 1000mm rooflight which we subsequently found out was the largest manual opening rooflight that Titan do. On more than one occasion we had comments to the effect of 'oh that's because this is the largest manual rooflight we do and we wouldn't recommend....'. However at no point during the ordering process was this raised to us or questioned us as to whether we should go with that size and manual opening combination as it could have solved some issues. The roof lights arrived and were installed. The fixed light was fine but the opener was missing trim along one side. Plus the winding handle to open the roof was ridiculously long meaning that you had to crouch to wind the handle. And the top of the opening screw was not attached to the actual frame and only opening because of pressure on the glass. On talking to the office I was told that that was the standard length handle which seems ridiculous. And then I was told that the trim was missing from one side because that is where the actuators go. On a manual roof. Replacement trim was provided, the opening screw eventually properly fixed and and our installer cut down the length of the winding handle, which subsequently broke because it was trying to lift the largest manual opener that Titan make (if only we had been advised at the time of the order being placed - we are not the experts, Titan should be). We have a "fix" on the handle, but this teething with getting the product to a state where we are happy to pay off the final balance on the supply and install should not have happened so has left us with a less than perfect view of Titan as the suppliers in this case.

Honestly best service we have received! Hands down on our first order from Titan we have never seen such good service, the original rooflight arrived scratched (which happens!) to which Titan responded with urgency and delivered a completely new rooflight within a few hours to site. Shocked in the best way possible!

very helpful company that managed our order through start to finish brilliantly

A five star product matched by a five star service. I would highly recommend Titan - their roof lights are absolutely brilliant!

Brilliant and beautiful rooflights. A delight to install.

Fast, reliable and quality flat roof lights. Highly recommend John and James

Great well engineered product, which is back up by fantastic customer service.

Excellent service and product. Any support required on individual projects have been dealt efficiently with constructive solutions.

We will be using Titan for all our future rooflight requirements

Multifold Doors and Windows

What a great company. Staff are so helpful, product is 100%, quick turn around and delivery's are always on time. Would recommend this company to anyone that wants a five star service

Very helpful and happy staff, great to work with.

I am now using the "Titan Edge" as my preferred flat roof light. Great product, great service and excellent lead times.

If you want a quality flat roof light, then Titan Aluminium are the way to go! Professional service all the way, I highly recommend them!

Recently used Titan to supply a roof light for my customers extension. Great bunch of guys, good communicators and the product excellent. Customer very happy with the final look. Would recommended.