TITAN PMR Reviews 

397
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and expertise, particularly during the setup and training phases. The system itself is highly regarded for being easy to use, efficient, and a significant time-saver, streamlining dispensing and improving workflow. Many people found the overall service and implementation process to be smooth and straightforward, making transitions to the new system seamless. Reviewers consistently highlight the excellent support provided, which ensures users feel confident with the system and helps resolve any questions promptly. Specific features, such as Repeat Flow, are considered revolutionary, enabling pharmacists to save considerable time and enhance patient services.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

User experience

People report positive experiences with user experience, finding the system intuitive, easy to learn, and... See more

Service

Clients share positive opinions on service, with many expressing extreme happiness and satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Product

Users describe positive interactions with the product, with many considering it revolutionary and the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently started with TITAN PMR and will be going live in 2 weeks. The initial 2 weeks since we started using Titan, it has been a phenomenal experience. Dispensing, accuracy checking and the... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience working with Atique on the setup and training for Titan. From start to finish, he was incredibly helpful, patient and professional. he took the time to explain everyth... See more

Company replied

Rated 5 out of 5 stars

Whenever I have needed support Vicky is always more than happy to help and makes the experience fast and easy. She has supported with the implementation within 3 sites so far and every one of them has... See more

Company replied

Rated 5 out of 5 stars

Honestly can’t praise Titan PMR enough. Previously used Rxweb which did have a scanning system however so dated and slow, not easy to configure and work with at all, tried other PMR scanning systems l... See more

Company replied


Company details

  1. Software Company
  2. Pharmacy

Written by the company

TITAN is the UK's leading PMR system that has transformed the way pharmacies and businesses work, creating new efficiencies and delivering a platform that opens up new opportunities for the future of the industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

397 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(397)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Atique was superb and excellent in…

Atique was superb and excellent in helping us get through the implementation making it easier for the team to cope with the pressure of changing to a new system

December 18, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Qualipharm Pharmacy, thank you for this superb review. Glad Atique was able to support you through it.

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Atique from the Titan PMR implementation team. He was incredibly friendly, patient, and highly professional throughout the entire setup and training process. His in-depth knowledge of the system was very reassuring, and nothing was ever too much trouble.

Atique went out of his way to accommodate my very tight deadline, fitting me in early in the morning as my pharmacy opening date was approaching fast. I had contacted Titan later than ideal, as the usual lead time is 3–4 weeks, but despite only having around one week’s notice, he still managed to complete the full implementation smoothly and efficiently.

He set up two computers from scratch in no time at all and trained me thoroughly, helping me understand the system very clearly. The whole process was an absolute breeze and a real pleasure.

As always, the Titan PMR system is extremely helpful in managing pharmacy workflows, and having such a dedicated and supportive implementation specialist made all the difference. I am entirely grateful and would highly recommend both Atique and the Titan team.

December 18, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you for this review Chaudhry Abbas, it is great to read that you have had an excellent experience. It is good to know that Atique was able to support you so well and we are pleased that you switched over to Titan in record time.

Rated 5 out of 5 stars

Excellent system and brilliant staff

Excellent service and friendly patient staff. The system is so easy to learn and very straight forward, if there is ever an issue I know I can contact them straight away for help and advice. There is one girl who we speak with Nas and she is so nice and always helps any questions we have.

December 9, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Laura for taking time to write this review. Glad that you think the system and staff are brilliant and provide an excellent service. Nas and the team are here to support and help.

Rated 5 out of 5 stars

Wonderful training experience

Wonderful training experience, Nasim gave valuable support and trusted her skills, information was thorough, felt that i can now perform my dispensing/Acd tasks. Thank you Nasim for your support. 5 🌟

November 29, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

It is great to hear that you had a wonderful training experience Dee. Nas and the whole implementation team ensure that every pharmacy and Titan user is supported thoroughly.

Rated 5 out of 5 stars

Titan is really great and the future of…

Titan is really great and the future of pharmacy. Nas my tutor was really great and patient with me. She made it simple and easy to follow.

November 29, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you for taking time to write this review. It is so pleasing to read that you think Titan is the future of pharmacy. Glad that Nas and her team were able to support you and made the process easy to follow.

Rated 5 out of 5 stars

Atique was very supportive to us all…

Atique was very supportive to us all and very helpful, he made sure he covered all bases on the new system and made sure we all understood on how to use it

November 24, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Danielle for this 5* review, do glad that Atique was able to support you and you are able to understand Titan PMR.

Rated 5 out of 5 stars

Titan PMR

Speaking to other pharmacy owners, we heard so much positive comments about Titan that we wanted to reach out to them. We installed the PMR last week and the resuls so far have been fantastic. The transition was smooth. The pharmacy seems instantly more organised with a different modern workflow. We still have more aspects to be trained on and we are looking forward to it. The support provided has been excellent. Nas Khaliq has looked after us, implementing the switch over and explaining how to use the software so well that we picked it up very quickly. We thoroughly recommend Titan PMR. It is already proving to be a wise and impactful investment for our pharmacy.

October 31, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

This is so great to read Yaman, thank you for finding the time to write this review and for the high recommendation of Titan PMR.
Our implementation process is not simply to get you to switch over your PMR, but to ensure that you make the most of all the features in Titan. It is great to read that Nas and the team have supported you so well.

Rated 5 out of 5 stars

The best PMR system on the market

The best PMR system on the market!

A smooth onboarding experience thanks to Maj.

Highly recommended!

October 1, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

So glad that you think Titan PMR is the best PMR on the market. Thank you for this 5* review and high recommendation.

Rated 5 out of 5 stars

Great experience from start to finish

We had an excellent experience working with Atique on the setup and training for Titan. From start to finish, he was incredibly helpful, patient and professional. he took the time to explain everything clearly, answered all our questions in detail and made sure we fully understood the system.
He rang us on a weekly basis to make sure everything was running smoothly, and helped to clear up any issues we had.
Highly recommend Atique for anyone looking for expert help. His calm, supportive approach made the whole process easy and stress-free.

September 23, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

So good to read that Scorah Chemist have had a great experience with Titan PMR and its implementation from start to finish and that Atique has supported the team through the process. Here is to your continued success.

Rated 5 out of 5 stars

Amazing team, Amazing Software

Everyone from the Titan team is amazing, with a special compliment to Ashley who has been with us from the start. Greatly recommended, best business decision to get this PMR system, miles ahead of all the others

October 22, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Brandlegh Road Pharmacy for this amazing review of the team and Titan PMR software. So glad that to read that taking on Titan PMR was the best business decision and that our software is miles ahead of the competition. Here is to your continued success.

Rated 5 out of 5 stars

Just had a install done at our sites by…

Just had a install done at our sites by Atique, very impressed with his professionalism and hands on approach at helping train us on the Titan software.
Very patient with all the questions the staff had and very insightful!
Always ask for Atique when getting Titan PMR for first install

October 22, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Abdul for this 5 * review of Titan and Atique one of our implementers. All our implementers know to be patient and are knowledgeable of the product as we want to make the transition to Titan PMR very smooth and make you and your team feel supported.

Rated 5 out of 5 stars

Titan is very much innovative and hands…

Titan is very much innovative and hands on. Some of my team members (over 70 years of age) who never used computers are actually loving to work on titan. Titan support is even better and special mentioned to "MAJ" for his dedication and patience to teach us the new PMR system. Something that can save community pharmacies with the NHS cut - It has to be TITAN which will allow to free up your time and do more for your patient and community. Thank you Titan and Maj, your support is much much appreciated !!! Loving this.

October 22, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Amit for this insightful review. One of the barriers to change of PMR is the fear of staff not taking to new technologies such as Titan. It is great to hear that such staff are actually loving Titan PMR and that you are already benefiting from the time that Titan frees up for you. Great to also read that you value Maj and his support with the implementation. We appreciate you taking time to write this review.

Rated 5 out of 5 stars

Smooth rollout for high volume store

We’ve just finished our Titan PMR implementation and I have to say, the whole process has been brilliant. Nas was amazing throughout the setup. She was super helpful, really flexible, and even worked around my awkward hours to make sure everything was ready to go. It was a shame she couldn’t be here for our go-live day because of other work commitments, however any concerns were quickly dispelled because Attique stepped in and was fantastic.

He quickly got a feel for where we were in our training and adapted his support to each staff member’s level, which made a huge difference. The rollout went incredibly smoothly, and we started seeing the benefits almost straight away which honestly surprised me, given we’re a high-volume store doing around 20,000 items!

Big thanks to the Titan PMR team for such a smooth experience. Couldn’t recommend them enough.

September 25, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Pritpal for this 5* review, this means a lot to us coming from a high volume pharmacy who are always concerned about the change of PMR. It is great to know that this has gone smoothly for you and that both Nas and Atique were able to support you and your team. Here is to your continued success.

Rated 5 out of 5 stars

Brilliant service

Nas was brilliant, great at providing training session and further help.
great system at saving time and running day to day activities smoothly.

Dalton Lane Pharmacy

October 10, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Dalton Lane Pharmacy, great to know that you think Titan PMR provides a brilliant service and that you enjoyed the training provided by Nas.

Rated 5 out of 5 stars

Nas came into our dispensary to help us…

Nas came into our dispensary to help us understand Titan better. She was very thorough and helpful, taking the time out to make sure we understood the system. She is a very thorough and efficient trainer and would strongly recommended her to help train further customers! brilliant service.Thanks

October 2, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Sheryl for this fantastic review of Nas, Titan PMR and the training that was provided. It is great to know that you strongly recommend Nas and Titan PMR to other pharmacies.

Rated 5 out of 5 stars

Naz from Titan was brilliant

Naz from Titan was brilliant. She took her time to train us how to really get the best out of the system to streamline our work flow and showed us some very useful audit tools.

October 9, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Giles Pharmacy in Worcester for this 5 * review of Nas's update training for your team. Glad that you like the workflow that streamlines your operations and the audit tools of Titan PMR.

Rated 5 out of 5 stars

Amazing very friendly

Amazing very friendly, knowledgeable 😃😃😃

October 9, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Anand Sebastian for this amazing 5 * review so glad that you find Titan PMR team friendly and Knowledgeable

Rated 5 out of 5 stars

I recently had the opportunity to see…

I recently had the opportunity to see the clinical audit feature in Titan PMR, and I was really impressed. Nas took the time to walk me through the system and clearly demonstrated how intuitive and powerful the audit tools are. The platform makes it easy to monitor performance, identify trends, and ensure clinical standards are met — all in one place.

Nas was extremely knowledgeable and explained everything in a clear, practical way that highlighted how Titan PMR can make everyday clinical processes more efficient. Overall, a great experience — both with the software and the support provided by Nas.

October 3, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Abbas Karimjee for this fantastic review. So glad that you have had a great experience both with Titan PMR and Nas our implementer. Here is to the continued success of your group of pharmacies.

Rated 5 out of 5 stars

Honestly can’t praise Titan PMR enough

Honestly can’t praise Titan PMR enough. Previously used Rxweb which did have a scanning system however so dated and slow, not easy to configure and work with at all, tried other PMR scanning systems like analyst but nothing as smooth and easy to use for staff. Easy to locate prescriptions wherever and now we have time to take on more services without being bogged down with checking. Would recommend to any contractor who is looking to modernise their systems and improve work flow / efficiency.

October 9, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you for this great review. This review means a lot to us because you have used other systems that although have a scanning system are not as good as Titan PMR. Thank you for the recommendation to other pharmacy contractors.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look