TITAN PMR Reviews 

397
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge during training and implementation. Many highlight the excellent support and service, noting the team ensures a smooth transition and understanding of the system. The product is frequently described as a game-changer, making processes easier, more efficient, and significantly improving workflow. Users find the system intuitive, leading to increased confidence and notable time savings in daily operations. Overall, customers express high satisfaction with the platform and the comprehensive support provided throughout their entire journey.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising the team's helpfulness,... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the system intuitive, easy to... See more

Service

Customers had positive experiences with service, expressing extreme satisfaction with the platform and the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Product

Customers consistently note positive experiences with the product, with many describing it as revolutionary... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently started with TITAN PMR and will be going live in 2 weeks. The initial 2 weeks since we started using Titan, it has been a phenomenal experience. Dispensing, accuracy checking and the... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience working with Atique on the setup and training for Titan. From start to finish, he was incredibly helpful, patient and professional. he took the time to explain everyth... See more

Company replied

Rated 5 out of 5 stars

Support from Titan, Specifically Dan, has been fantastic throughout the whole process. Even through delays with our IT team, Dan took his time and liaised with them directly to get it over the line.... See more

Company replied

Rated 5 out of 5 stars

Honestly can’t praise Titan PMR enough. Previously used Rxweb which did have a scanning system however so dated and slow, not easy to configure and work with at all, tried other PMR scanning systems l... See more

Company replied


Company details

  1. Software Company
  2. Pharmacy

Written by the company

TITAN is the UK's leading PMR system that has transformed the way pharmacies and businesses work, creating new efficiencies and delivering a platform that opens up new opportunities for the future of the industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

397 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(397)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had Nas today to give us an…

We had Nas today to give us an implementation training on Titan PMR.
One word to describe it: GREAT.
She is extremely knowledgeable and can explain it very easily. The advice given will help a lot and we are very grateful for her time and expertise. Excellent.

July 24, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you for this wonderful 5 * review of Titan PMR and Nas's training and support.

Rated 5 out of 5 stars

Great PMR system

Great PMR system. Switched from Rxweb and had a much better experience. It has been amazing to work with Nas Khaliq. She has been very supportive, patient and brilliant in training and getting us all set up

July 21, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Pool Pharmacy for this 5* review. So glad that you had a good experience of switching PMR systems to Titan and that Nas has supported you so well. We wish you all the success.

Rated 5 out of 5 stars

BEST PMR HANDSDOWN!

The guys in Titan are absolutely incredible, no other PMR comes close to theirs. Nour! was amazing as always! any issue, any question, any way he could support he did. Nour you and Saj, Zad are a credit to the team!! 5*****

June 30, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Pyramid Pharmacy for saying that Titan PMR is the Best PMR Handsdown!. So glad that you think the team of Nour, Saj and Zad are incredible. Here is to your continued success

Rated 5 out of 5 stars

Our Second Titan Site

We have just bought over our second store and gone live today, titan has been great for our business and can’t wait to keep using it. It frees up the pharmacist allowing them to provide more services to the community. Nour has been great in training the team and the whole implementation team was always there when we needed help

July 1, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Samit for this fantastic review, thank you for trusting us for your second site. So glad that your pharmacist has been freed up to provide services and thank you for mentioning Nour's training and the whole implementation process. Here is to your continued success.

Rated 5 out of 5 stars

Implementation of new system …

It’s lot to learn but implementing team is there to help you at every stage . Especially Nas gave us detailed walk through of every section , what to do and how to resolve any issues. The knowledge she has about titan is amazing, very impressed and she explains calmly to everyone about anything. Keep it up Nas . K j @ Terrington Pharmacy

June 19, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you KJ and Terrington Pharmacy for this fantastic review. Yes there is a lot to learn about Titan and that is reason why our implementers including Nas are there to support and walk you through every stage. Here is to your success.

Rated 5 out of 5 stars

Atique

Atique gave me training on repeat flow. His style of teaching was the perfect blend between giving knowledge and asking questions - which really cemented the information in my brain. great attitude, great teacher, very knowledgeable and supportive. thoroughly enjoy my hour session with him. Props to Atique!

June 23, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Alanna for taking the time to write this review of Titan's Repeat Flow and Atique's style of teaching and his attitude. All our implementers have worked in pharmacy before and know how to relate the product to the scenarios you face on a day to day basis. Thank you again.

Rated 5 out of 5 stars

Helpful and Informative

Nas was very helpful and took the time to clearly explain all the extra functions that come with Titan. She was very patient and informative.

June 27, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Rothley pharmacy for this fantastic review of the helpful and informative training that Nas provided to you. We look forward to providing continued support.

Rated 5 out of 5 stars

Highly recommend Atique

Highly recommend Atique. Good training

June 26, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Naweed for this review of Titan PMR and Atique's training. Glad that you recommend us.

Rated 5 out of 5 stars

Nas in implementation

We Spoke with Nas in implementation, shes been brilliant - the team was feeling very well supported and very well guided! Nas is so knowledgeable and her approach has made the team feel more confident.
As a pharmacy owner the service and support recived has been exceptional! our Transiton into using Titan has been a good experince with Nas's support.

June 26, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Mina for this review, it is great to read that your transition to Titan PMR has been a good experience, thanks to Nas's support. At Titan we know that changing PMRs can be daunting and that is why we have implementers such as Nas supporting you on the transition.

Rated 5 out of 5 stars

Dexters Pharmacy-It’s been an amazing job so far

It’s been an amazing job so far. We just went live just close to a month ago and Maj and his team has been amazing and just want to say thank you for all your assistance. Nothing was too much to ask.

June 20, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Chukwuma and Dexters Pharmacy for this 5* review. Congratulations on going live with Titan and it is great to read that it has been an amazing experience for you. Thank you for mentioning Maj and the team for supporting you. We will continue to provide the same level of support now that your implementation stage has been completed.

Rated 5 out of 5 stars

Seamless Implementation, Outstanding Support

We cannot speak highly enough of the outstanding support we received from Titan and our implementation lead, Nas. From day one, the onboarding process was seamless — Nas was incredibly knowledgeable, patient, and responsive, guiding us through every step with clarity and confidence.

A special thank you also goes to Saj, who was fantastic in introducing and promoting Titan to us. His enthusiasm and clear understanding of how the system could benefit our pharmacy gave us the confidence to make the switch — and we’re so glad we did.

Thanks to Titan’s innovative platform and the exceptional support we received, the setup was smooth, and we were up and running in no time. Since adopting Titan at Summerfield Pharmacy, we’ve seen a significant transformation in our workflow. Our efficiency has improved across all areas of the business, and most importantly, our patients are benefiting from a much smoother, more streamlined experience.

Titan has also enabled us to massively increase our clinical and private services. The system’s intelligent design has freed up time and resources, allowing our team to focus more on delivering person-centred care and expanding the range of services we offer.

We wholeheartedly recommend Titan — and a heartfelt thanks to both Saj and Nas for making the transition so easy, effective, and genuinely enjoyable. This has been a game-changer for our pharmacy.

June 19, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

This is so good to read Kishan, thank you for taking the time to write this review. We built Titan exactly for the objective of improved efficiency and safety whilst freeing up the pharmacist to provide person centred care and increase the range of services they provide.
Thank you for mentioning Saj and Nas and the support that they have both provided to your pharmacy group.

Rated 5 out of 5 stars

Today Nas came into our pharmacy

Today Nas came into our pharmacy, Langley pharmacy and showed us how to use Titan. She was very patient with us as it was as a new system to all of us. It was lovely having her today with us!

June 19, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Congratulations Langley Pharmacy for going live with Titan, good to know that Nas was onsite to support you. Thank you Bhavba for giving Titan a 5* review.

Rated 5 out of 5 stars

My experience with titan was great

My experience with titan was great! I had Nas as my trainer and she was lovely! She explained everything well and in thorough detail! Would definitely recommend her as a trainer.

June 19, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Great to hear that your experience with Titan was great, Dave and thank you for writing this review of Titan and Nas as a trainer.

Rated 5 out of 5 stars

The best pharmacy PMR.

"I've used Titan for a couple of years now, and I can confidently say it's the best PMR system I've worked with to date. We previously used ProScript and RxWeb, but Titan stands out as far superior in terms of functionality, user experience, and overall efficiency.

The PMR system has significantly freed up my time, enabling me to offer both NHS and private services—something I don't believe would have been possible without Titan. They are constantly introducing new, optional services, many of which we've adopted. As a result, we've seen noticeable improvements in both revenue and operational efficiency.

One aspect I particularly value is the courtesy call I receive every three months. These calls ensure I'm aware of the latest updates and available programs. As any busy professional knows, it's easy to overlook new features or plan to follow up later and never get around to it. These check-ins help me stay current and make the most of what Titan has to offer.

Titan has transformed the way we work and allowed us to provide services that we otherwise wouldn’t have been able to offer."

June 18, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Wow what a fantastic review, thank you Mohammed. Its very important to have a review from the perspective of someone who has been using Titan for two years and who has tried other PMR systems. Its great to read that you have been freed up and there are improvements in revenue and operational efficiency and that you are now offering more patient services. Here is to your continued success.

Rated 5 out of 5 stars

New apps on Titan

The new apps on titan are brilliant, the fridge log and titan 2.0 ai are very useful tools we have been using them for a little over 2 weeks now and it has made things so much easier. The fridge log you can scan with the edo and enter on there dont need to go on a PC anymore so much quicker much more efficient. Nas from titan explained it all in detail making it much easier for us all to use the new apps. Thanks again Nas!!

June 17, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Jagdeep, it is great to hear that you like the new apps and that you appreciated the call from Nas. Here is to your success.

Rated 5 out of 5 stars

Coming on to a year with TITAN

Coming on to a year with TITAN, mega impressed with the continuous improvements to the system. Titan listen to customers and implement. Fridge-Log is now available, and Patients Insights are going to be extremely useful - Stock management and plenty more in the works. Previous PMRs literally sat on what they had - with TITAN every other week there's an update bringing exciting new features. Titan Ai replaces Titan X - looking forward to this once full use is available! - Annual call from Nas keeps me up to date with all the latest new apps and makes sure we are making the most of the system. Thanks once again!

June 17, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Safys Chemist glad that one year on and you are still mega impressed. Our inspiration is pharmacies like you who make suggestions for developments that make a real difference to every day practice. It is great to hear how much benefit you will derive from the new apps.

Rated 5 out of 5 stars

Great PMR provider

Great network of friendly/helpful and informative team members. Also - a very good PMR system making operations within the pharmacies so much better. We recently launched a 5th branch, and Nour/Bhav were excellent with the launch & team and responsive to any initial issues etc which mya have arisen.

May 19, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Mitesh, your review means a lot to us as this is your 5th branch that you have installed Titan in. Thank you for mentioning the excellent support of Nour and Bhav. We will continue to support all of your branches.

Rated 5 out of 5 stars

Atique and Vicky both are marvelous…

Atique and Vicky both are marvelous delegate of titan team Excellent Customer service

June 13, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Muhammad for this 5* review and for saying Titan Team of Atique and Vicky are marvellous. We all think you are marvellous too.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look