TitleMax Reviews 1,174

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and compassionate approach, making the loan process smooth and understandable. The service is frequently highlighted as excellent, with many appreciating the efficiency and speed of transactions, often noting quick approvals and instant deposits. People also commend the positive and respectful interactions with employees across various locations. However, some customers expressed dissatisfaction with the payment system, specifically regarding the inability to use prepaid debit cards for loan proceeds and the high fees associated with alternative methods like MoneyGram. A few other people also felt that the company did not offer sufficient solutions or flexibility when facing financial hardships, leading to prolonged repayment periods and concerns about the perceived fairness of the repayment structure, particularly concerning the interest-only nature of some payments.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff. Many... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the excellent and quick... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers praise the fast and easy... See more

Location

Consumers find location to be positive. Many customers praise specific locations, highlighting the excellent... See more

Based on these reviews

Rated 4 out of 5 stars

Kim with the Webb City, MO location is great to work with. Easy application process. In and out in about 30 minutes. The only issue I have is their new system no longer accepts prepaid debit cards to... See more

Company replied

Rated 5 out of 5 stars

Israel made my experience great. She was courteous, knowledgeable, kind, she did her job with a smile, she thanked me numerous times for trusting her to do the loan, thanked me for the business sincer... See more

Company replied

Rated 5 out of 5 stars

Mike made sure to explain everything to me. Very friendly, made sure I knew everything about the loan and making payments on time, also explaining about refinancing, when I might be needing another on... See more

Company replied

Rated 5 out of 5 stars

I was in need of real help. Titlemax on Jonesboro Road came to the rescue! Once I spoke with Anthony, he thoroughly guided me through every step of the process. He explained everything in detail regar... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Loan Agency

Written by the company

Since the first store’s opening in 1998 in Georgia, TitleMax has expanded to serve our customers nationwide. TitleMax helps thousands of people get the funds they need with a title loan, title pawn and now in select states with a personal loan. You’ll rest easy knowing that TitleMax is here to help.

Fast Cash When You Need It Most

Written by the company

You Matter Most
TitleMax not only offers a simple way to get the money you need when you need it most, but we also pride ourselves on providing excellent customer service and a straight forward loan process. We offer a number of different products to fit all types of lifestyles and budgets.
Your Success Is Our Success
We want you to succeed. That's why we work with you every step of the way to ensure you have a great experience with TitleMax. We work with you to develop a customized payment plan so you can maintain your lifestyle and ultimately get your title back. When you succeed, we succeed.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, very informative, answered all my questions, great spirits from the employees, fast n friendly service from Tamala and Uriah...

April 10, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

Rated 1 out of 5 stars

High interest 519%!!

April 9, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

Rated 5 out of 5 stars

Michael was awesome

Michael was awesome! He made doing business super easy. He’s so nice!

April 7, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

Thanks for choosing TitleMax! We appreciate you.

Rated 5 out of 5 stars

The experience was great

The experience was great. And the money available when needed

April 7, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

This review made our day! Thanks for sharing your experience at TitleMax.

Rated 5 out of 5 stars

Excellent Service and Friendly…

Excellent Service and Friendly interaction made the visit quite refreshing and especially met my loan needs for emergency car repairs which were highly successful... Thank You Title Max !

April 7, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

Rated 2 out of 5 stars

The staff was very helpful and polite

The staff was very helpful and polite. The interest on a $500 loan is insane how does $500 end up owing $3,000 fr? Insane!!!

April 6, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

Rated 5 out of 5 stars

I went in and Paola helped me get a…

I went in and Paola helped me get a title loan. I was literally there for like than 30 min.
She’s amazing 😊 thank you so much TitleMax!

April 8, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

Rated 5 out of 5 stars

Really friendly

They are friendly and they know how to treat you and make you feel welcome

April 6, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

Thanks! We are grateful to have you as a valued customer at TitleMax.

Rated 5 out of 5 stars

Brenda Adam’s was amazing and very nice…

Brenda Adam’s was amazing and very nice helped me with what I needed and was really nice and outgoing I would recommend this place to anyone thank you so much for being so nice to me and very helpful

April 6, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

Thanks. At TitleMax, we take pride in providing excellent customer service.

Rated 5 out of 5 stars

When I got there I was super nervous…

When I got there I was super nervous because I'd never needed this level of assistance, however when I got there the mesa location the ladies there (Kris & Leigha ) were super understanding compassion and comfortable to work with . Everything was explained and their calm demeanor made my experience much smoother than I expected the horror stories I had heard were brushed aside and I felt accomplished, I left their office located on McKellips and Horn in mesa feeling like I had a good understanding of the rules and how I could comply and retain a great relationship moving forward.. give them a try .

April 3, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

Rated 1 out of 5 stars

Made a payment arrangement for Monday

Made a payment arrangement for Monday. This was on a Friday. I was 86.00 dollars behind. Took vehicle anyway. My dog died . No way to the vet

April 3, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look