TIX Reviews 75

I recently used TIX (tix.pt) for travel booking, and while the experience had its positives, some issues arose. Booking was straightforward, and their platform was easy to use, but resolving problems proved challenging. I faced difficulties with a name correction and additional costs, and responses to queries were slow or unclear. That said, they did provide clear initial instructions for the process, even if the outcome wasn't ideal. Overall, good for straightforward bookings, but customer support could use improvement. Four stars.

Corrección de nombre en billete de avión - Se considera denuncia y acción legal

Compramos un billete de avión de ida y vuelta de Bruselas a Bangkok a través de la agencia de viajes Tix con salida prevista próximamente. Lamentablemente notamos un error en el apellido. Se trata sólo de una letra redundante, provocada por un error tipográfico. Por eso me comuniqué en repetidas ocasiones con la aerolínea Turkish Airlines por teléfono y correo electrónico, me respondieron que esta corrección debe solicitarse a través de la agencia de venta de boletos, Tix. Tix me informó de los pasos a seguir y me pidió que pagara 55€ para cambiar el nombre. Luego pagamos esto. Sin embargo, Tix respondió más tarde que no pueden cambiar el nombre aunque haya pagado 55 € y que esta cantidad no se reembolsará en caso de fallo. Tix ha confirmado repetidamente que no puedo hacer nada. En resumen, estamos perdiendo €€€€ por este billete comprado con TIX + 55€ por cambiar el nombre = ¡¡¡No viajar y tenemos que posponer la fecha de nuestra boda!!! Si intento utilizarlo de todos modos, se me denegará automáticamente el embarque. ¡La única solución sería comprar muchos billetes nuevos!
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We bought a return flight ticket from Brussels to Bangkok via travel agency Tix with departure scheduled soon. Unfortunately we noticed an error in the last name. This concerns only one redundant letter, caused by a typo. That is why I repeatedly contacted the airline Turkish Airlines by telephone and email, they responded that this correction must be requested through the ticketing agency, Tix. Tix informed me of the steps to follow and asked me to pay €55 to change the name. We then paid this. However, Tix later replied that they can not change the name even I ve paid €55 and that this amount would not be refunded in the event of failure! Tix has repeatedly confirmed that there is nothing I can do. In short, We are losing €€€€ for this purchased ticket with TIX + 55€ for changing the name = No traveling and have to postpone our wedding date !!! If I try to use it anyway, I will be automatically denied boarding. The only solution would be to buy alot of new ticket!

Super fast, easy to book

Perfect…
The experience was fine at all…

Hello! I bought tickets to Menorca for the 12th September 2021from Seville, outbound flight with vueling which was ok, inbound with Ryanair on the 14th of September, which was a nightmare. Couldn't check-in online, ryanair asked for a username that was never given to me, I emailed tix.pt for help and did not get any reply.
We had to pay extra 58 euros per person to be able to check-in to our flight, which doubled the amount paid for the two flights. I asked Ryanair what hapenned and they had a confirmation number completely different then mine , it was an email to use to be able to check-in but I never received it and the booking number on the email was diffferent, ryanair told me they used the wrong email to confirm the booking.
I have sent an email complaining and asking for a refund of the extra amount that I have paid but did not receive any reply.

I advise people never to book with tix.pt, it is the whorst service I have every experienced. There platform should be excluded, not being able to book flights or any other services.

Thank you

Olga Gomes