TJ's E-Cigarettes Reviews 

2,463
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, noting its speed and reliability, with many receiving orders on the same day or very quickly. People frequently highlight the excellent overall service and the helpful, polite staff who go out of their way to assist. This contributes to a consistently positive and efficient experience for consumers. The ordering process is also highly regarded, with many finding the website easy to navigate and use for online purchases. Reviewers appreciate the great range of products available, often mentioning good prices and product quality, which adds to their satisfaction.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency.... See more

Service

Clients share positive opinions on service, consistently highlighting fast and prompt delivery. Reviewers... See more

Order

Customers had positive experiences with order, praising the convenience and efficiency of the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The web site is easy to navigate around and the same day home delivery service is excellent. Since my 2 local stores had to close I find it convenient to just have my orders delivered.

Rated 5 out of 5 stars

Christmas is coming I'm already getting fat But great service from TJ's You can't beat that Right throughout the whole year They always bring good cheer Order in the morning, by lunchtime it's... See more

Rated 5 out of 5 stars

Absolutely wonderful... I put my order in at 10.45am and it was delivered by 11.50am...fantastic service. (But I didn't get a little sweetie..lol ..)

Rated 5 out of 5 stars

Love Tjs there same day delivery is so good and always have the juice I want and there new point system is brilliant and delivery drivers are always polite


Company details

  1. Electronic Cigarette Store

Written by the company

E-Cig and E-Liquid shops located in Chatham, Sheerness, Gillingham, Maidstone, Milton, Gravesend, Margate, Canterbury, Sittingbourne, Strood, with all of our products available on our easy to use website. We wont be beaten on price!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,463)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect service

The website always has exactly what I need. The delivery is swift and hassle free and the employees doing the deliveries are always polite. I didn’t realise they delivered themselves! First class service from an amazing company. The only company I will use for my vaping needs.

February 22, 2025
Rated 5 out of 5 stars

Great service

Great service, due to working long hrs and I can't always get to the store to but what I need,being able to have delivery is great.
Thankyou

January 6, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service . I am housebound and worry my deliveries won’t arrive . This same day service was exactly that ! Quick , faultless and very polite .

November 5, 2024
Rated 5 out of 5 stars

Fantastic service

Easy to order online and great delivery service

August 31, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you for your positive feedback! We're thrilled to hear that you found our online ordering easy and that our delivery service met your expectations.

Rated 5 out of 5 stars

Excellent service!

August 6, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Excellent service, you say? We're puffing our chests with pride over here! Thanks for the five-star love!

Rated 5 out of 5 stars

quick & easy …

the simplicity of the web site and speed of the delivery

August 3, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you for your fantastic review! We're thrilled to hear you appreciate the simplicity of our website and the speed of our delivery. Your satisfaction is our priority!

Rated 5 out of 5 stars

Same day delivery and excellent service

Made a mistake when entering the delivery address online, emailed tj’s who quickly reponded and updated the address. Same day delivery was great as I had run out of liquid and was not in the area to pop into one of the stores.

August 12, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Oops, a little address mix-up, huh? No worries, we’ve got your back! Glad you enjoyed our same-day delivery—perfect for when you’re out of liquid and nowhere near our stores. Thank you for the 5 stars!

Rated 5 out of 5 stars

Always deliver the correct items and…

Always deliver the correct items and quickly. Driver always polite.

June 27, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

We're thrilled our drivers zoom in with the right goodies and a smile. Your satisfaction is our jam, and we promise to keep the good vibes rollin’!

Rated 5 out of 5 stars

Brilliant customer service as always

Brilliant customer service as always, went above and beyond to help me out and amazingly quick delivery and just the nicest people.

July 5, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Wowza! Thanks for the shout-out! We're thrilled our team went above and beyond to sprinkle some customer service magic your way. And quick delivery? That's just our style—like a ninja in a vape shop! You're the nicest, too!

Rated 5 out of 5 stars

I was pleased with the compliance of…

I was pleased with the compliance of the staff on the telephone, and the prompt delivery on the same day.

July 5, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you for your positive feedback! We're thrilled to hear that our staff provided compliant service over the phone and that your order was delivered promptly on the same day.

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