I was treated very well from start to finish. I never felt that I was being forced into purchasing from Home Solutions. I was given the opportunity of contacting Home Solutions if I had any pro... See more
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Review summary
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From David first visiting my mums house to Chris who fitted the stairlift everything was brilliant,professional & they are obviously used to explaining things to the older clients in a respectful mann... See more
Company replied
Found you on "Which". Maybe a lesson there! You need to improve your Marketing!! You would not have been on our short list otherwise. Excellent sales person very competent and technically very good.... See more
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Just installed stairlift, exactly when promised, within the promised timeframe. I was delighted - it was desperately needed. Thus far (he's only been gone an hour!) it works perfectly. The rep/... See more
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Company details
Recommend us to a friend and receive a thank you from us.
Refer a friend for a £100 gift card.
Recommend us to a friend
and receive a thank you from us for your recommendation. You will receive a £100 voucher of your choice* and the person you have recommended us to will receive up to £200 discount if they decide to buy. Contact us today to find out more.
Contact info
Eagle Court, De Havilland Ave, Preston Farm Industrial Estate, TS18 3TB, Stockton-on-Tees, United Kingdom
- 0800 783 9551
- contactcentre.homesolutions.uk@tkelevator.com
- tke-homesolutions.co.uk
4.7
Excellent
172 reviews
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Replied to 100% of negative reviews
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First class service
From the initial enquiry made to the actual fitment of my mums stairlift was first class. TK Home Solutions made the whole experience simple and straightforward. Our enquiry was handled by sales consultant David who was very professional and knowledgeable thus meaning he could answer all the questions raised around this purchase. The installation was carried out by Chris who did a top job and was very respectful of my mums home. Everybody that I have had dealings with at this company are very courteous and extremely helpful. All in all a great company to deal with and fully justifiable of the Which recommendation. I wouldn’t hesitate to recommend TK Home Solutions to anybody looking for a Stairlift. Thank you for making this purchase so easy and the benefit that my mum will get from this lift thus allowing her to remain in the family home hopefully for years to come.
July 9, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your wonderful review! We're delighted to hear that your experience with us was first class, from the initial enquiry with David to the installation by Chris.
We're especially proud to be recognised for our Which recommendation, and we're glad it reflects the quality of service you received. Your kind words mean a lot to us, and we're pleased that the stairlift will help your mum stay in her family home comfortably. If you need anything in the future, we're here to help!
TK Home Solutions UK
Wish to thank Adam and Jack for fitting…
Wish to thank Adam and Jack for fitting my wife's stair lifts today. Fast and efficient service. They made sure we could work the units before leaving and made us feel safe knowing the company was there to help if any problems in the future.
June 27, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your kind review. We're very pleased to hear that Adam and Jack provided fast and efficient service, and that they took the time to ensure you felt comfortable using the stairlifts. It's great to know you feel safe with our support. We're here for you if you need anything in the future!
TK Home Solutions UK
All staff were polite and respectful
All staff were polite and respectful. Made the process smooth and quick. A few issues which although eventually resolved prevent scoring 5 star. After repairs were carried out lift has been working fine. Materials are good quality and design is stylish.
April 22, 2024
Reply from TKE Home Solutions UK
Thank you for your thoughtful review. We're glad to hear that our team made the process smooth and quick, and that you're happy with the quality and design of the stairlift. We apologise for the issues you encountered and appreciate your patience while we resolved them. If there's anything further we can assist you with, please don't hesitate to reach out.
TK Home Solutions UK
All good.
All good.
Initial visit to explain what could be done was as good as expected. Waiting time fine. Fitting by two helpful and competent tehnicians was excellent and the final result is excellent (so far)!
The price was competitive compared with the competition.
June 11, 2024
Reply from TKE Home Solutions UK
Thank you for your great review. We're pleased to hear that everything from the initial visit to the fitting met your expectations. It's wonderful to know you're happy with the final result. If you need anything else, we're here to help!
TK Home Solutions UK
An excellent experience
The sales consultant who came to assess the stairs situation w.r.t. fitting a lift and to provide a quote was pleasant, spent time to explain aspects in detail and worked effciently. At no time was there any sales pressure. Similarly, the installation engineer was great and completed the installation of this quality engineering product within 3 hrs. In all, an excellent experience.
June 5, 2024
Reply from TKE Home Solutions UK
Thank you for your fantastic review. We're delighted to hear that our sales consultant provided a thorough and pressure-free experience and that the installation was completed efficiently. We're glad you had an excellent experience with us!
TK Home Solutions UK
Excellent job done by Adam & Jack
Excellent job done by Adam & Jack. Great team , all cleaned up afterwards.
Linda .
June 13, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your review! We're very pleased to hear that Adam and Jack provided excellent service, and we're glad to know you're happy with the work. Enjoy your new stairlift!
TK Home Solutions UK
Really poor service left disable…
Really poor service left disable husband not be able to go to bed for nearly 2 weeks
I would not recommend this company to any one customer service 0
May 12, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your feedback. We sincerely apologise for the inconvenience your husband experienced.
After looking into this issue, we found that the length of delay was due to sourcing specific parts from an external manufacturer for your lift, to which we ensured your local council was aware of the situation and was happy to offer assistance.
We understand how frustrating this must have been and did our best to expedite the process. Your experience is not reflective of our usual service standards, and we appreciate your patience.
If you have any further concerns, please reach out to us directly and we will be happy to assist you further.
Stair lift service
Chris was fantastic; going beyond our expectations. Pro-active in showing us functions thst we were previously unaware of, and enabled remote usage as a direct result of listening to our specific needs.
Very professional and friendly.
Thank you.
May 21, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your positive review! We're very pleased to hear that Chris exceeded your expectations and provided you with valuable insights and support. We're proud to have such professional and friendly team members. If you have any more questions or need further assistance, please don't hesitate to reach out.
Thank you for choosing us!
TK Home Solutions UK
Stair lift
The fitter came on time and was very polite. The stair lift was fitted and set up with no fuss. The stair lift is vert good and working well
April 18, 2024
Reply from TKE Home Solutions UK
Thank you for your 5-star review! We're delighted to hear that the installation was smooth and timely, and that the stairlift is working well for you. If you ever need assistance, feel free to reach out. Thank you for choosing us!
TK Home Solutions UK
Quality and comprehension
This rating is based on quality of staff first, but followed closely by quality of product. Your surveyor and engineer were both professional and calm in their approach. Both exhibited an appropriate level of confidence in the product without any overt salesmanship at any stage. Hence the experience and end decision to purchase unfolded naturally, particularly in comparison with rival companies. Comprehension of context and motivation for purchase of a stair lift was equally high. Listening and responding to customer needs is a skill that was very evident in the two members of staff we dealt with. This gave TKE the clear advantage.
May 8, 2024
Reply from TKE Home Solutions UK
Thank you for your positive review! We're thrilled to hear that our team's professionalism and attentive approach made your experience so positive. We strive to listen and respond to our customers' needs, and your feedback reinforces that.
Thank you for choosing us!
TK Home Solutions UK
Faultless !
The entire process from initial contact through sales ,Jack was excellent, to installation and final payment went smoothly and stress free. The kit is excellent. In short a five star experience.
April 26, 2024
Reply from TKE Home Solutions UK
Thank you so much for your wonderful review! We're pleased to hear that your experience was smooth and stress-free from start to finish. It's great to know that you found our product and service excellent. Thank you for choosing us!
TK Home Solutions UK
Great company
Very helpful whilst looking at options for a stairlift for my mum. When we chose their product it was fitted in a timely and clean fashion and was also considerably cheaper than other quotes we'd had
February 12, 2024
Reply from TKE Home Solutions UK
Thank you for your positive feedback. We're pleased to have been able to assist you and your mum! We are glad you found our product to be affordable with quick installation. Thank you for choosing us.
TK Home Solutions UK
The Company are friendly and attentive
The Company are friendly and attentive. The product is fantastic. Our problem has been the inferior quality of the remote control units. They are of a very poor quality compared to the stair lift. In short a huge disappointment which impacts on the overall impression of the stair lift.
December 22, 2023
Reply from TKE Home Solutions UK
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our company to be friendly and attentive, and that you're enjoying the performance of our stairlift.
We're sorry to learn about your disappointment with the quality of the remote control units. Your satisfaction is important to us, and we will certainly look into this matter to see how we can improve the quality of our remote control units moving forward.
If there's anything else we can do to assist you, please don't hesitate to reach out.
TK Home Solutions UK
Would recommend this company A+
Jack who came to measure up and give me the quote was very friendly and professional, the price and options he gave me were good in comparison to my other quote. The engineer who came to install the stairlift was very professional and friendly plus you could tell he really knew his job. Would recommend this company A+
April 4, 2024
Reply from TKE Home Solutions UK
Thank you for your positive review. We're delighted to hear that Jack and our engineer provided a friendly and professional service. We are thrilled that you found our services to be top-notch!
TK Home Solutions UK
very helpful ,friendly service prompt…
very helpful ,friendly service prompt delivery and installation
February 1, 2024
Reply from TKE Home Solutions UK
We're delighted to hear about your positive experience. Thank you for choosing us and for taking the time to leave your feedback!
TK Home Solutions UK
Excellent service
Excellent service. From the intitial consultation with Jack who explained every option carefully and thoroughly (a credit to your team) to the installation itself. Stress and mess free. The product itself fit where others couldn't and has the look and performance of the quality product that it is.
December 1, 2023
Reply from TKE Home Solutions UK
Thank you so much for your positive review. We're thrilled to hear that you had an excellent experience from start to finish. Jack will be delighted to hear your kind words about his consultation skills.
We're pleased that our product met your expectations both in fit and performance. Thank you for choosing us!
TK Home Solutions UK
Reply from TKE Home Solutions UK
Thank you for your feedback. We're glad to hear that you found our service professional and that we were able to install the stairlift promptly.
We understand your concern regarding maintenance costs, and we'll take your feedback into consideration as we strive to improve our offerings. Thank you for choosing us for your stairlift needs.
TK Home Solutions UK
A Good choice of stair lift
A little nervous when first using the stair lift but I quickly gained confidence.
The installation only took a few hours and was carried out by just one person. Everything was explained clearly and a handbook provided that explained everything.
Glad we choose TK Home Solutions UK
February 8, 2024
Reply from TKE Home Solutions UK
Thank you for your positive feedback. We're thrilled to hear that you quickly gained confidence using our stairlift and that the installation process was smooth and informative.
Your satisfaction and safety are our top priorities. We're grateful you chose us and we're here for you every step of the way!
TK Home Solutions UK
I notice that 'Which Magazine' were…
I notice that 'Which Magazine' were unable to recommend you as the best for a technical reason which I forget. However I an very pleased with how very lightly your installation impacts on my staircases! Also I have found your responses to emergency calls to be as good as I could possibly expect,
December 13, 2023
Reply from TKE Home Solutions UK
Thank you for taking the time to share your experience. We appreciate your feedback, and we are glad to hear we've met your expectations!
TK Home Solutions UK
TK are a pleasant company to deal with…
TK are a pleasant company to deal with and the stair lift is good to use except for it's annoying feature of stopping-like the duke of york- halfway up to allow the hinge to fold up. It is frustrating to have to wait whilst this takes place. I see no reason why the chair could not continue to move at the same time. Also the seat belt is on a go-slow where retraction is concerned. Still the engineer will be out for its yearly maintenance and I'll mention it then. It's still safe and saves me the problem of climbing the stairs. Overall good and a good investment.
April 19, 2024
Reply from TKE Home Solutions UK
Thank you for your feedback, we are pleased to hear that the stairlift has been a helpful investment for you. We're sorry to hear about the inconvenience caused by the stopping feature halfway up and the slow retraction of the seat belt.
Your feedback is valuable to us, and we'll certainly pass this along to our engineering team for further evaluation.
If you have any additional concerns or questions, please feel free to reach out to us. Thank you for your understanding and for allowing us to assist you with your mobility needs.
TK Home Solutions UK
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