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TKstairs Reviews 2,196

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their satisfaction with the materials and craftsmanship. Many people found the ordering process straightforward and efficient, appreciating the clear communication and timely updates regarding their purchases. The delivery service is frequently mentioned as prompt and well-coordinated, with many consumers noting that items arrived on time and were well-packaged. However, some customers also noted occasional issues with product quality, such as poor finish on undersides, visible joints, or incorrect sizing that required adjustments. A few people experienced problems with incomplete orders or delivery delays, and some found the delivery communication regarding estimated weights or specific drop-off times to be lacking.

What people talk about most

Product

Clients share positive opinions on product quality, frequently highlighting that products are well-made,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick and efficient... See more

Service

People report positive experiences with service. Customers consistently praise the excellent communication,... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and efficiency. Many reviewers... See more

Based on these reviews

Rated 5 out of 5 stars

From the easy to use stair planner, to placing the order and getting the stairs delivered was a 1st class experience! I went for the cheapest option on a 14 tread flight of stairs, and the quality... See more

Rated 5 out of 5 stars

Customer service and response is excellent. Always responded in a timely and appropriate fashion. Stairs arrived on time and were well packed with everything as expected. Couple of little niggles with... See more

Rated 5 out of 5 stars

I am beyond impressed with my order. Easy design Communication was perfect Cuts were spot on Delivered great As an amateur I wouldn’t recommend any other stair builder Only improvement I co... See more

Rated 5 out of 5 stars

Good web site made designing staircase simple and straightforward. Once order was placed I was kept fully updated by email. Delivered on time and although an exact drop off time could not be provid... See more


Company details

  1. Stair Contractor
  2. Carpenter
  3. Do-it-Yourself Shop

About TKstairs

Written by the company

We're a Yorkshire based stair manufacturer delivering throughout England, Scotland and Wales.

Our website allows you to Design, Price & Buy your timber staircase online.
We also have friendly staff on hand to help answer any questions.

We offer a mixture of timber staircases, including standard construction, open and cut string stairs.

We cover all budgets, from budget stairs for new builds to high-end statement piece stairs.

Our website offers examples of our previous work and the prices of each staircase to help you stay within your budget.


Growth Through Innovation:
Our advanced website allows you to get a price for your new staircase instantly.
We buy quality materials and offer the currently popular components, all kept in stock on site.

Best Prices:

There are no "trade prices" as all our stairs are sold at the best prices we offer!
You'll get an excellent quality staircase at an unbelievable price from TKstairs.
We do this by buying materials in bulk and passing on these savings to you!

Customer Service Lead:
We were one of the first companies to sell stairs online.
However, we've always been customer service lead, happy to help by phone or by email.

We Only Manufacture Stairs:
We manufacture every staircase we sell in our factory!
We've been manufacturing stairs since 2003, so we have the experience to ensure you get the best possible product.

National Delivery:
We have vans nationwide daily, delivering more than 200 staircases a week throughout England, Scotland & Wales. We can get your staircase quickly as we'll have a van going your way soon!

Stair Parts:
We also sell a variety of timber stair parts for refurbishment work, all kept on site and in stock ready to be sent out to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Feature treads tricky to build

The quality of stairs was good. However the fitting together (provided flat pack with feature treads prebuilt) when feature treads are included is not straightforward. The stringer on the feature tread side does not include fixing slots for both treads but relies on screws. I also added addition support under the extended part of the feature tread as it appears to rely on the riser for support.

March 19, 2026
Rated 5 out of 5 stars

Five Star Service From a Five Star Company

Five star service from a 5 star company. From initial contact to the finished product everything went exactly as it should have done. The products they produce are of a far superior quality to others available on the market and I would not hesitate in recommending them to anyone, trade or DIY, who may be considering a staircase and balustrade installation.
My special thanks must go to Jim Beeson, an utmost professional in his field who went above and beyond in managing my order, a superb asset for a superb company, thank you.

April 13, 2026
Unprompted review
Rated 4 out of 5 stars

Overall good

Overall good, very responsive customer care team to place the order and design.

Negative bit - couple of steps had dents in them upon delivery.

March 19, 2026
Rated 5 out of 5 stars

Great product..

Great product... great communication and the delivery was so quick..
I would use every time I need stairs

March 17, 2026
Rated 5 out of 5 stars

Good from start to finish

Very impressed, communication is key and there was plenty of it. Staircase was better than expected, delivered on the due date at 8am and we fitted it by 9am. Thanks for a good service and staircase.

March 16, 2026
Rated 5 out of 5 stars

Choose TKstairs as I needed a new…

Choose TKstairs as I needed a new staircase after the basement being flooded by blocked street main drains.
I looked at quite a few staircase suppliers, found that with TKstairs I was able to plan out designs, save them, revert back to make changes to my designs, as a DIYer I need to make this project as simple as possible for me. TKstairs supplied my staircase, with strings already constructed, the rest in kit form, which gives me the time to construct my staircase and enjoy my project and feel proud of my work.

April 11, 2026
Rated 5 out of 5 stars

1st Class

From the easy to use stair planner, to placing the order and getting the stairs delivered was a 1st class experience! I went for the cheapest option on a 14 tread flight of stairs, and the quality is excellent!! Much better than a generic flight which I could have purchased from a local kitchen manufacturer.

Thank you TK!!

March 9, 2026

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