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TMC Fine Jewellers  Reviews 

286
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, welcoming, and knowledgeable during tailored consultations. People also love the custom ring design process, noting how wonderful the finished products turn out and appreciating regular updates provided throughout manufacturing. Consumers consistently describe the showroom atmosphere as luxurious and comfortable, making the entire purchasing journey smooth and enjoyable. However, some reviewers were not happy with certain aspects, mentioning instances of feeling rushed during appointments, encountering cold staff interactions, or dealing with frustrating shipping methods that risked spoiling a surprise. Despite these occasional drawbacks, buyers remain thoroughly impressed by the incredible overall quality.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that consultants are extremely knowledgeable,... See more

Product

Customers had positive experiences with product, noting that the jewellery is of incredible quality and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a stress-free and... See more

Service

Users describe positive interactions with service, highlighting a seamless, welcoming, and luxury experience... See more

Customer service

People report positive experiences with customer service, highlighting helpful and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TMC Fine Jewellers are very easy to communicate and organise with. My fiancé got my engagement ring through the Brisbane branch, and they did an impeccable job. I have just designed my wedding band... See more

Rated 5 out of 5 stars

Can’t thank TMC enough. We got our wedding rings made & the team there were patient talking through every little details and showing us different examples to ensure we got the perfect ring. Can’t reco... See more

Rated 5 out of 5 stars

We attended the TMC pop up in Adelaide and fell in love with the range and the customer service was amazing! We finally decided to lock in my new engagement ring and the whole experience was wonderful... See more

Company replied

Rated 5 out of 5 stars

Jasmin was so lovely and accomodating. She patiently took us through all of the options that would match my engagement ring, and helped me visualise a bespoke design. Her service was fantastic -... See more


Company details

  1. Jeweler
  2. Jewelry Designer
  3. Jewellery Manufacturer
  4. Jewelry Store

About TMC Fine Jewellers

Written by the company

At TMC Fine Jewellers®, we specialise in lab-grown diamond and moissanite engagement rings, fine jewellery and ceremonial rings. Founded in 2020 by husband and wife, Tom and Makayla, TMC Fine Jewellers® (formerly The Moissanite Company) is rooted in bespoke craftsmanship, ethical innovation, and attainable luxury. Every piece is meticulously crafted in Australia, for your forever.


Contact info

4.9

Excellent

TrustScore 5 out of 5

286 reviews

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4.9

All reviews

(286)

285 reviews in the last 12 months

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Rated 5 out of 5 stars

Mackenzie 10/10 consultant

Mackenzie was patient, thoughtful and informative. This was my first ever experience shopping for an engagement ring and I didn’t do any prior research. She was able to inform me on everything from carats, sizing, clarity etc with ease, and we found my perfect ring all in the one appointment!

April 17, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Jen,
Thank you for such a wonderful review! We are so glad to hear Mackenzie was able to provide some extra knowledge and understanding about all the aspects of your dream ring. Thank you for spending your time with us.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

A fantastic consultation.

Rose was incredibly helpful and personable. As overwhelming as the experience can be as a male with their partner, Rose made everything so much easier for me to understand and made myself and my partner walk out of the store with genuine excitement for our future.

April 16, 2026
Unprompted review
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Reply from TMC Fine Jewellers

Hi Lachie,
Thank you for taking the time to write such a wonderful review of Rose and our team. We are so glad Rose could provide extra knowledge to help you further understand your options. We hope to see you again soon.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Rose was lovely and super helpful!

Rose was lovely and super helpful!! She didn’t rush us and answered all of our questions, she knew exactly what I wanted!

April 16, 2026
Unprompted review
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Reply from TMC Fine Jewellers

Hi Airlie,
Thank you for your kind review. We are glad to hear that Rose made your experience so memorable. We hope to see you again in the future.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Everyone I dealt with was super…

Everyone I dealt with was super helpful. It was great to have the crafting updates along the way of creating the piece. Great experience overall

April 14, 2026
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Reply from TMC Fine Jewellers

Hi Brianna,
Thank you for taking the time to leave us such a positive review. It is our pleasure to have crafted such special piece for you.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Amazing

Amazing! Lexie gave exceptional customers service and was a huge help!

We had done another similar consultation at another jeweller in North Lakes and had a terrible experience.

Lexie completely smashed that experience out of the water and made sitting down and discussing our wedding rings all the more exciting!!

April 11, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Christopher,
Thank you kindly for sharing your wonderful experience with Lexie. We are so honoured you have considered TMC to craft such meaningful pieces for you.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Excellent consultation

Rosa was so kind and helpful to us,
she explained things very clearly and was very understanding with all of our questions
she and the team were quick with responses and the quote

April 11, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Jeremy,
Thank you for sharing your kind words about Rose, and our wonderful Brisbane team. We are so glad your consultation felt educational, and guided with intention. We hope to see you again soon.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Was a great experience

Was a great experience, really easy to find something we both liked with great help from the staff

April 11, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Jack,
We are so glad to hear you had a great experience, and found it easy to find a style you both liked. We look forward to working with you in the future.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Felt welcomed from the first moment

Felt welcomed from the first moment. Extremely knowledgable and helpful team.

February 14, 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Laughlin,
Thank you for sharing such a positive review. It was our pleasure crafting your beautiful ring.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Great Customer Service

Alexis was fantastic. Very friendly and informative. She was able to match the style of rings based on my preferences.

April 11, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Stephanie,
We are so glad to hear that your experience with Alexis was guided with care and intention. Thank you for spending your time with us.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Lexie was amazing during our…

Lexie was amazing during our consultation. She gave lots of options and suggestions, and helped us understand the process to ordering our rings. The experience was very personal and so many beautiful ring options!

April 11, 2026
Unprompted review
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Reply from TMC Fine Jewellers

Hi Amy,
Thank you for sharing your positive experience about your time with Lexie in the Showroom. We look forward to working with you.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Best service!

The best service and very easy to deal with. My partner loved her piece.

March 27, 2026
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Reply from TMC Fine Jewellers

Hi Dwayne,
Thank you kindly for sharing your feedback with us! We are so glad to hear that your partner loved her beautiful Sophia ring. We hope to work with you again soon.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

I had a great experience

I had a great experience, Lexie was extremely knowledgeable and friendly. Explained everything I needed to know and catered to my preferences. As a bloke it was very daunting but everyone was super friendly and welcoming.

April 10, 2026
Unprompted review
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Reply from TMC Fine Jewellers

Hi Callum,
We are so glad to hear that Lexie and the Team made you feel so comfortable during yoru time with us. Thank you for considering TMC to craft such a special piece for you.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, the girls really take care of you. The quality of our rings is unbeatable. 11/10 experience

April 2, 2026
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Reply from TMC Fine Jewellers

Hi Naomi,
Thank you for sharing your thoughts, and your kind words about our lovely team. Wishing you all the best for your wedding in June!
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Emili understandood the vision

Emili was so understanding of the idea that i had, and was so informative. She was able to show me styles that really matched what I was going for and then build a custom piece

April 8, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Christina,
Thank you for your kind words towards Emili and our team. We are so grateful you've considered TMC to craft such a special piece for you.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Rose is a legend!

Rose was fantastic. Down to earth, extremely knowledgable, and made us feel very comfortable. A very lovely experience that completely befits the service.

April 8, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Joshua,
What a wonderful review, thank you for sharing your positive experience with us. We're glad Rose was able to make your time with us so special.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

TMC were amazing to work with

TMC were amazing to work with! Our first appointment looking for an engagement ring and everything was explained so thoroughly - made it such a fun experience and a great start to our journey!

March 28, 2026
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Reply from TMC Fine Jewellers

Hi Bella,
Thank you for sharing your thoughts with us!
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

The team were very accommodating for my…

The team were very accommodating for my shorter than usual time frame

March 31, 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Nick,

We're so glad we could help in time! Thank you for trusting us.

TMC Fine Jewellers

Rated 5 out of 5 stars

Wedding Rings

We bought our wedding rings from TMC and couldn’t be happier with the process and our bands! Tom was fantastic, taking us through the various options and helping us refine our selections. He even arranged for our engagement ring to be cleaned (which we also bought from TMC) free of charge ahead of our wedding day. If you are after an engagement ring or wedding band, TMC are the way to go!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

We had such a beautiful experience…

We had such a beautiful experience working with Mackenzie. From the very beginning, she didn’t need to ask endless questions to understand what we liked — she picked up on the subtleties in our answers and turned it into such a natural, flowing conversation.

She presented all of our options clearly and thoughtfully, without ever making us feel overwhelmed or pressured. We had visited a few other jewellers beforehand and often felt a bit pushed in certain directions, but that was never the case here.

Mackenzie made the whole process feel calm, personal, and genuinely special. We feel incredibly lucky to have had someone so intuitive and supportive guiding us through such an important moment. We truly appreciate the care and attention she gave us — it made all the difference.

March 28, 2026
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Reply from TMC Fine Jewellers

Hi Alphonse,
Thank you kindly for sharing such a lovely review. We are so glad that you felt so aligned with Mackenzie, and that her knowledge and care made your consultation feel perfectly tailored to you. We look forward to crafting a beautiful piece for you.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

I attended an appointment with Lexie…

I attended an appointment with Lexie today in the Brisbane store. She was a delight to talk to and knew so much! She was a great help with helping me determine my design for a potential engagement ring, she made it easy. I would highly recommend her services to friends and family.

March 27, 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Paskelle,
Thank you for your kind words about Lexie. It's wonderful to hear you felt the experience was easygoing and relaxed. Thank you for spending your time with us.
The TMC Fine Jewellers Team

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