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TMO - The Motoring Organisation Reviews 355

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TrustScore 4.5 out of 5

4.6

Car Repair and Maintenance
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and informative. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, especially regarding the claims process. Reviewers are particularly impressed with how quickly and smoothly claims are handled, often noting prompt communication and swift resolutions. However, some customers expressed dissatisfaction with the warranty itself, citing issues with claim rejections due to "wear and tear" exclusions and difficulties in getting expensive parts covered. A few individuals also mentioned problems with communication regarding approved repairers and delays in the inspection process, leading to extended periods without their vehicles.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the politeness,... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and efficient service... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, politeness, and... See more

Claim

Users describe positive interactions with claim processes. Many reviewers highlight the efficiency and speed... See more

Warranty

Customers had ambiguous experiences with warranty. While some reviewers praised the fast process, helpful... See more

Based on these reviews

Rated 5 out of 5 stars

I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... See more

Rated 5 out of 5 stars

Richard was kind enough to call into our sales site & took the time to arm us with all the parafinalia to offer quality warranty products to our customers is priceless Thank you Richard Hope to ha... See more

Rated 5 out of 5 stars

Tim from customer service was very friendly and easy to work with. He showed us an offer that turned out to be really good for us and took the time to explain everything clearly. All the conditions we... See more

Rated 5 out of 5 stars

Luke was very helpful in taking me through the claim process from start to finish. Taking out the warranty was one of my best decisions I have made especiallywhen it comes to covering issues. It ha... See more

Company details

  1. Car Repair and Maintenance
  2. Insurance Broker

About TMO - The Motoring Organisation

Written by the company

The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.

Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:

• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses

These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.

In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.

Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.

We pride ourselves on:

• Great Service
• Transparency
• Integrity

As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.

At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

355 reviews

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Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service from TMO

Excellent service from TMO, everyone I spoke to on the phone was courteous and polite. My claim was handled promptly and efficiently and paid out unbelievably quickly. Can’t fault the service.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and efficient service…

Very helpful and efficient service throughout and I was kept in the loop about everything. They were very understanding about the inconvenience being caused, and pushed to get things resolved asap which was very much appreciated.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy…

My claim was dealt with quickly and efficiently. Given that the relevant dealerships were quoting minimum 3 to 4 weeks before even looking at it, I was able to take it to a reputable local garage. Everything sorted between TMO and the garage. TMO kept me informed Very happy.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! You only know how good a warranty company is when you need to claim…. I did and the eligibility wasn’t clear, they used fault codes to establish the position and paid the entire bill. Very clear on how to proceed got from reporting the analysis to pay in two hours.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

My email claim for the repair on my BMW was dealt with the same day by a phone call from a very polite and helpful lady. I should receive the agreed sum in a weeks time!

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The insurance agent was very kind and professional. He explained everything clearly and in detail, making sure I understood all the terms. He also presented different options and helped me choose the one that best suited my needs. Excellent service and a very positive experience.

January 8, 2026
Unprompted review

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