The Mortgage Shop Reviews 17

I recently engaged with The Mortgage Shop and was initially very impressed with the service. However, after agreed payout dates were missed, it became apparent that I had been provided with inaccurate information by Steve and a number of assurances that were not fulfilled.

When I raised these concerns, I was unable to obtain further clarification or a reply from Steve, who ceased communication.

My case was then passed to Laurie, who made efforts to assist; however, communication remained inconsistent, with calls frequently going unanswered or returned due to other client commitments.

Feedback would be to give accurate and honest information upfront with timescales rather than bending the truth to win business and you will find that customers will be less frustrated

Overall very helpful and supporting, guiding through each stage of the process. Scored 4 out of 5 just because of price competativness, for me remortaging broker fee cost £2860, which is on the high end, but thats on me for not doing research beforehand. But apart from price service was excellent.

Cant recommend the Mortgage Shop enough. Made the process so easy and stress free . Will definitely use again.
Thanks

The staff are amazing, got our mortgage through The Mortgage Shop and it was offered very quickly. I was kept up to date every step of the way by Laurie and she responded quickly to every question I had. Will be using again for all future mortgages.

Great service from start to finish from the mortgage shop. Laurie was such a lovely lady who I dealt with so helpful all the way through. Can’t thank them enough for getting us a good deal on our mortgage..highly recommend this company if anyone is looking to renew there mortgage,give them a try you won’t be disappointed. 😊

Lauren was so helpful the whole time, replied to our correspondence really quickly and always answered our questions. She was very kind and approachable. Really pleased. Thanks for your help🥰

I don’t normally write reviews, but I want to tell you about my latest experience with the mortgage shop, I have been using Laurie Wilkes for years regarding my mortgage needs and always got great service. Just recently I lost my soulmate and had to adjust my mortgage and Laurie was fantastic, actually the compassion and the degree of help was amazing, taking all the stress away at this traumatic time, so thank you Laurie and I would definitely recommend you to anyone.

Fantastic service, would defo use again. Very quick & professional.

This company made the process of remortgaging my house very simple and straightforward. This was also done quickly, professionally with very little input from myself they did everything, all members of staff were professional and helpful.

Just phoned Steve at Mortgage Shop Sheffield, very friendly and helpful, got me re-morgage, much appreciated

As a first time buyer, Laurie and the team have helped immensely throughout the process, and saved me a lot of stress and uncertainty through dealing with all other involved parties.

Second time in under 2 years using the Mortgage shop and will never use anybody else but them.
Made a complicated re-mortgage so straight forward with professional and friendly advice.
No hanging about, they get back to you the same day on any queries, talk you through every stage of the process and get the rates and package that's the right one for you.
Can't rate Laurie, Wes and the Mortgage Shop highly enough!!

BRILLIANT! from day one of getting our first mortgage and property Bill helped us and covered everything. We were passed to Laurie who was exceptional and got the deal done I can only rate 5 stars but should easily be 10.

Excellent service ,I went for buy to let Mortagage,my application bit complicate ,Wesley and team sorted my application,with in days my application passed and got mortgage approval ,very helpfull

I used Wesley and Laurie for a remortgage. I got their info from a mate who had also used them and said they where brilliant.
He wasn’t wrong! They made what I thought would be a really complicated process seem extremely easy and explained everything thoroughly.
My case was tricky with me being self employed and my partner being on maternity.
They worked with the mortgage providers to get me a much better rate than I was getting offered else where.
Plus they where always at the end of the phone when ever I called!

Couldn’t recommend them enough and look forward to using their service in the future!

As first time buyers we had no idea about getting a mortgage, what we needed or the process. We contacted The Mortgage Shop and they guided us through the process from start to finish. They got us a brilliant deal and we’re on hand at all times to help with any questions. Special thanks to Wez and Laurie, we really appreciate the help!

Absolutely fantastic company to deal with. As first time buyers we had no clue what to do , they helped us through every step of the way and answered the millions of questions we had throughout the process, not to mention the fantastic mortgage they secured for us. Would highly recommend the mortgage shop chapeltown. Wez Laurie and the team are fantastic ⭐️⭐️⭐️⭐️⭐️