TMT First Reviews 2,635

Very helpful and quick

I was happy and impressed with the speed and efficiency and ease of the service. Thank you so much!

After having my Samsung Galaxy Ring for 11 months, I noticed the rapid decrease in battery life. Despite charging, the battery would constantly drain. I requested a repair via the Samsung website who arranged for the item to be picked up, inspected and then returned. Item was picked up on Friday, delivered to the repair centre on Saturday and fixed by Monday. My item was returned on Wednesday.

The team done an amazing job and now my item is working as expected. Couldn't fault how quick the turnaround was and extremely pleased with both TMT and Samsung.

The initial repair was rejected before a complaint was raised with Sumsung UK. Apparently the repair facility didn't have a copy of the guarantee from the vendor. Why didn't they request this before rejecting the repair request? Once this was resolved the ring was sent again and a replacement issued to me. A little disappointing in the way the internal processes were handled.

This is the second repair I had with Samsung. The second was done before complete failure due to the success of the first.

Repair took place faster than expected with an outstanding resolution.
Highly recommended.

Fast turn around on repairs. Fair on price.

Everything was done without much confusion

Having your main phone out of action is a pain, but these guys at least minimised the pain. Phone collected Tuesday, back fixed on Saturday with minimal effort from myself. Good level of updates so I knew what was going on without having to check a website etc. Also, allowing the phone to go for repair in 'maintenance mode' means the phone is secure and I didn't have to reinstall everything when I got the phone back.
Thanks.

Sorted quick, delivered back in 5 days fantastic job.

Understood my issue with my watch, found my order and started the process of collection for repair. I was told it wouldn't be picked up till after Easter, however it was picked up 2 days later and returned in a week. I would like to have been kept up to date with what was happening with my order, that didn't happen, was just informed my watch would be returned, it was returned fully functional again, pleased with outcome 👍

Instead of waiting for parts they sent me a new pair witch was brilliant thanks by the way keep me informed all way though and they was back with me on a Saturday by 12-1 o'clock and id deffo use samsung to repair my devises again in future tmtfirst thank you again

Great communication regarding the repair and very quick to return once fixed.

Amazing service, unbelievable repair time, i had booked it on a bank holiday, dpd came and picked it up, and it was returned to me the following Tuesday, even with the bank Holiday madness! Truly amazing work!

Quick, Efficient Service. Kept me up to date in whole process and watch is back and seems to be working perfectly

This company are used for repairs to Samsung products, I returned my faulty Galaxy Ring for repair and received a replacement instead, more than happy with this sort of service.

The concern i raised still persists... phone doesnt get charge charged when the battery is low..

Speedy collection and delivery, had an engineer call to find out tye problem before it arrived and emails keeping me updated. Super efficient service

​I am writing this to warn other Samsung users about the rigid and contradictory service at TMT First Newcastle-under-Lyme. I booked a same-day service for a warranty screen protector replacement. Prior to my 12:30 PM arrival, I called to advise I might be 10 minutes late due to road conditions. I spoke to Kay, who assured me that because I had a 30-minute booking slot, a 12:40 PM arrival was perfectly acceptable.
​
I arrived exactly when I said I would, only to be told the repair would not be honored same-day. The "computer says no" attitude from the front-desk staff was staggering. They showed zero flexibility and zero regard for the fact that I had driven from Derby specifically because they are an authorized hub.
​
TMT First claims to be a premier Samsung partner, but they failed at the most basic level of communication and service. I have wasted half a day and a significant amount of fuel for a repair that takes less time than the check-in process itself. Samsung should reconsider who they trust with their "VIP" foldable customers.
​
My advice would be to go to an authorized EE service center, as based on previous visits they were great. The only reason for using this cowboy outfit was being told they could do it today. Traffic in Nottingham (my nearest EE service centre) can be a pain, but it's definitely not as bad as this experience with TMT First.
​
Hopefully Samsung UK will terminate their contract. The general consensus based on online reviews is that TMT First is not worthy of being connected to Samsung. It is obvious in retrospect that I possibly dodged a major headache looking at other reviews about potentially falsifying warranty repairs to generate more revenue.