Tn Town Reviews 

284
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally fast delivery service and efficient order handling that keeps buyers well informed throughout the entire process. Many people deeply appreciate the great customer service provided by the team and the extremely secure packaging used for shipping. However, some customers also noted serious issues regarding product quality, such as defective items and material quickly coming away. A few reviewers experienced frustrating problems with missing orders, heavily delayed refunds, or unfulfilled delivery expectations over time. Others additionally mentioned receiving badly damaged shipping boxes or items that unfortunately appeared worn and dirty upon arrival.

What people talk about most

Product

Clients share ambiguous opinions on product. While many consumers praise the authentic and high quality... See more

Order

Users describe ambiguous interactions with order processing, highlighting a wide split in experiences. While... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast delivery times and high... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive on time and remarkably... See more

Quality

Consumers find quality to be ambiguous, with opinions sharply divided. Many customers praise the products as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Best selection online for a reasonable price. Came quick and no issues, good service. As a reseller I think the shoes should be checked in detail though as few imperfections as if they was purchased... See more

Rated 5 out of 5 stars

TN town have made my year being able to source these trainers! I’ve been searching for such a long time! Found the website through a Google search of the colourway and was absolutely estatic that my s... See more

Company replied

Rated 5 out of 5 stars

Absolutely chuffed to bits with my trainers top quality only downfall was my parcel going up and down the country to 3 different sorting offices and passing my twice address in the process. Other tha... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of trainers for my lads birthday 6 days after they came i showed my son and he didn't like them. I panicked. i couldn't find the return slip. Oh no. So i emailed customer services, an... See more

Company replied


Company details

  1. Shoe Store

Written by the company

Online supplier of authentic, exclusive footwear and streetwear. Shop a range of authentic in stock Nike Air Max Plus products. UK express delivery with hassle-free returns and exchanges. Buy Now Pay Later With Klarna.


Contact info

3.5

Average

TrustScore 3.5 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(284)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Trainers was creased like they had been…

Trainers was creased like they had been worn or crushed. Contacted tn town and they say it’s the way all there trainers come

June 4, 2022
Tn Town logo

Reply from Tn Town

Hi Mark,

Thank you for your review and we are sorry to hear that it has led to a 1 star experience.

As explained via email, you purchased the 'Nike Air Max Plus Tn Leather Triple Black' trainers from our website. Due to the shoes being manufactured from leather, there is sometimes slight creases on the trainers due to the material they are made from which is completely unavoidable.

We responded to your email saying that if you were unhappy with the product received you are more than welcome to return the trainers for a full refund.
However you failed to respond to this follow up email and therefore we had no further correspondence from yourself.

Kind Regards

Tn Town Customer Service

Advertisement
Rated 5 out of 5 stars

Top Seller

Top Seller. Very patient with me. Kept me up to date. Fast delivery just like said.
Would buy from again 100%!

May 26, 2022
Advertisement
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look