Tn Town Reviews 

284
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent service, highlighting efficient order processing and prompt delivery. Many people appreciate quick arrivals, with items often reaching them sooner than expected and well-packaged. Reviewers often express satisfaction with the overall process, indicating plans for future purchases. However, some customers noted concerns regarding product quality. Several people reported receiving items that appeared damaged, poorly made, or potentially fake, citing issues like flaking paint, loose soles, or poor stitching. Additionally, some reviewers experienced significant order problems, including lost items, long delivery delays, or difficulties obtaining refunds.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and authenticity, with some customers praising the... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Service

Users describe positive interactions with service, frequently highlighting excellent service from start to... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

People report ambiguous experiences with quality, with many reviewers praising the products as great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Best selection online for a reasonable price. Came quick and no issues, good service. As a reseller I think the shoes should be checked in detail though as few imperfections as if they was purchased... See more

Rated 2 out of 5 stars

Bought the new colour flips tn and badly made damaged paint flaking off the soles after wearing for couple hours plastic cracked aswell

Company replied

Rated 5 out of 5 stars

Purchased the Eastside Golf TN's on Tuesday, arrived on Thursday, in extra secure packaging to protect the box too. Excellent service & I will certainly be a returning customer. Highly recommend to an... See more

Rated 5 out of 5 stars

Absolutely chuffed to bits with my trainers top quality only downfall was my parcel going up and down the country to 3 different sorting offices and passing my twice address in the process. Other tha... See more

Company replied


Company details

  1. Shoe Store

Written by the company

Online supplier of authentic, exclusive footwear and streetwear. Shop a range of authentic in stock Nike Air Max Plus products. UK express delivery with hassle-free returns and exchanges. Buy Now Pay Later With Klarna.


Contact info

3.5

Average

TrustScore 3.5 out of 5

284 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.5

All reviews

(284)

77 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't use this company

Don't use this company. Complete rip off, bought trainers, didn't like them so tried to send them back same day. After not replying after I asked them where to return I just sent them back to return address. They had them back for 2 weeks and then said can't accept return as been worn but all I did was try them on, so they said they were going to send them back to me and they have now had them over a month and still not sent them back, rip of little company. Not happy at all I now can't afford the trainers now too! Take weeks to reply and give them a bad review and they reply in a hour! Klarna will always go with the company over person that's why they go with you. You have ripped of a customer when you have had the return for over a month, they were returned in same condition were sent. And now you have had them this long I will now be in debt. Stay clear people

May 1, 2024
Unprompted review
Tn Town logo

Reply from Tn Town

Hi Kyle,

As explained via email, the shoes you sent back had clearly been worn & therefore we could not accept this return for obvious reasons.

We offered to send the shoes back out to yourself, however you emailed us stating that you would refuse delivery.

We then received notification from Klarna that you had opened a dispute against us for this transaction. After responding to this claim, Klarna have sided with us. The shoes will now be re-sent back out to you.

Kind regards,
Tn Town Customer Service

Rated 5 out of 5 stars

Fantastic place to buy

I ordered Nike air max plus 3 and they were delivered in just 24 hours after ordering amazing service and products you should definitely buy from this place if I could give more than 5 stars I would excellent

April 25, 2024
Unprompted review
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Rated 1 out of 5 stars

I bought a brand new pair of TN for my…

I bought a brand new pair of TN for my birthday my foot got infected by the shoes I spent $250 I'm not happy

April 10, 2024
Unprompted review
Tn Town logo

Reply from Tn Town

Hi Jodie,

We have flagged this review to trustpilot & have requested further information from yourself as we cannot find any order or purchase with your name or address on it.

If you have an order number, or any other information that would help us locate your purchase please let us know at your earliest convenience as we believe this review was meant for a different business, not ours.

Kind regards,
Tn Town Customer Service

Rated 5 out of 5 stars

Most legitimate site out there

Bought a few shoes and accessories from TN Town now and I can vouch for them having one of the best, quick and discreet services out there. Thank you Tn Town for keeping me looking ice cold. 🧊 ❄️ 🥶 🙌

February 7, 2024
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Rated 5 out of 5 stars

Trainers arrived today

Trainers arrived today, Fantastic, brought 2 pairs of trainers all great, one box was slightly damaged but other than that can’t fault them.

December 16, 2023
Unprompted review
Rated 5 out of 5 stars

Best TN supplier + Fast Delivery

Been trying to get hold of the University Blue TNs for almost a year at a good price in size 10. TN town gave me a great price and had them delivered in no time. Will be using them again for my next purchase.

September 19, 2023
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Rated 5 out of 5 stars

Managed to source a pair I couldn’t find

I have used these now a few times , but only purchaced the stock they had , the other day I asked if he can source me a pair I found on instagram but couldn’t find anywhere , they said they would see what they could do , anyway not even 2 hours and I had a email saying they been sourced , not even a week later they had been shipped ,

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service @ Tn Town

Brilliant service. Trusted and reliable.
Bought and sold shoes to and from these guys at a fair price every time and I cannot fault them one bit.
Fast to respond to questions & queries, all round top notch customer service.
After being given a fair price qoute, I shipped off a pair of unused trainers and within the hour of Tn Town receiving them, I was paid directly via bank transfer.

June 21, 2023
Unprompted review

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