TNUTZ Reviews 26

I am never notified when something is out of stock or if an order is going to take longer than the advertised processing time. The customer service is extremely unwilling to be accountable for issues in the business and rude and unprofessional. Also, you cannot submit reviews on their website, which I believe is a federal issue and may even be illegal and misleading.

Not honest about their turn around time & terrible customer service.

When I tried to get some help, I was given terrible attitude and was accused of "living under a rock".
How these guys are still in business is beyond me.

Avoid if at all possible !

My son recently ordered from Tnutz.com and paid more for shipping than for the product. When I reached out to Tnutz.com about their shipping all I received was a sassy and condescending remark from Robert who didn't even have the mar$%#s to give me his last name.
I'll use wood before I order from these !@#$%oaches again.

Absolute garbage company with even more garbage customer service. Placed 2 orders. 1 was delivered the second was 'returned to the service center.' Called customer service and was asked "what do you want me to do about it? Drive it down to you?" He told me to call USPS and deal with it myself...We operate a high volume e commerce business and after processing 1000s of orders not once have we made a customer deal with a carrier for failure to deliver a package. These losers deserve to go out of business.

I made a somewhat large order with 30 pieces of cut to length aluminum profiles, and over 300 pieces of hardware. This order was for a client, and I placed the order 4 weeks in advance of an established deadline since the website advertised that orders were fulfilled and shipped in 24-48 hours I figured I'd have plenty of time for it to arrive and be built. Approximately 4 days later my order was shipped, not a big deal. About a week following 2 of my 3 packages arrived. The package that didn't arrive contained all the hardware, and UPS apparently lost it (which is no fault of T Nutz). However, out of the 2 boxes I did receive I was missing an aluminum profile. I called, no answer... so I emailed and got a reply that they would be sending a piece. I sent the length it was to be, and they shortly shipped it. Ok great!
In the mean time I had to make a claim with UPS for the lost package which took a couple of days for them to "look for it."
A couple days later I received the missing profile in the mail, but it was cut an inch short. I called T Nutz, again no answer... but after repeated attempts I got through. I told them about the claim, asked if they could go ahead and send another replacement package in the mean time as I was now facing a deadline shortly. I was advised they would not do that until the claim had a result... ok. I then told them that the piece they sent had arrived an inch shorter than I needed. The lady on the phone actually laughed! She said they would send another. I asked if they could please rush it so I could have it arrive sooner due to the deadline and seeing that I had been dealing with accepting my full order now for over 2 weeks. I was told it would be rushed. I'm irritated, but the deadline is not completely ruined. ​Great!
A couple days later I am notified by UPS that my claim resulted in a lost package and they had issued a claim to the shipper.
This was on a Thursday, about 3 weeks from when the order was originally made. I called and emailed multiple times without getting any reply. Friday I called and was able to get someone on the phone. They were clueless about the claim result until they did some digging. I asked that my hardware order be shipped immediately and rush shipped due to the fact my deadline was now a week away. She said, "the guys in the shop are really swamped so that can't happen, but it will ship first thing Monday." OK whatever, I've just spent over $1200 for an order that has taken over 3 weeks to receive with tons of headaches, but I believe my deadline could still be met as long as she fulfills her word.
Come Monday no shipping notification, my phone calls and emails go unanswered. Tuesday more phone calls and emails... no answer. Late Tuesday... approximately 5pm I get a notification that a shipping label was created. The package doesn't ship until Wednesday, and I didn't receive it until the following Monday... 3 days past my deadline.
T Nutz customer service is lacking to say the least. I would strongly caution anyone looking to make a purchase to buy well over a month in advance of when you need the products. As far as the product, it's as advertised but with some dings, scrapes and a couple gouges so I don't know if you're fine with that then great, but you should give a serious look to other aluminum extrusion providers in my opinion. I did eventually receive my full order. However, it took me over a month, numerous headaches, lost productivity and hundreds of dollars lost on my end due to a deadline missed though.
Good luck!

First off, they did ship the order within 24-48 hours like they claim. It was well packaged and the plates/brackets came individually wrapped and protected. They did send out the correct number of bolts/tnuts. The only problem - the bolts and tnuts that were ordered as a set were not compatible. They had different thread pitches and would not work together. It has now been over a week of me trying to get ahold of them to fix it and they won't answer any of my emails or phone calls.