It has now been 13 days since I placed my order, and I still haven’t received my chocolates or any response from the company. I chose this brand because of its reputation, and I was genuinely e... See more
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wonderful chocolate - you can taste the purity and the locale in every bite - we were going to save it for special occasions, but it's already gone! I'm definitely buying more and not sharing with fam... See more
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Very disappointing. I absolutely love artisanal chocolates, and am willing to pay high prices for good quality. However . . . To'ak was really underwhelming and actually had a nasty, moldy taste. The... See more
Company replied
(Toak addressed my complaints in a responsible and considerate way. Since much of their operation is in South America -- given the givens, it could be considered also in a timely way.) I am once agai... See more
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Company details
Written by the company
To'ak Chocolate is made from rare Ecuadorian Nacional cacao beans. Using a unique barrel aging processes, we create extremely limited editions of luxury single-origin dark chocolate. Discover To'ak Chocolate today.
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3.1
Average
267 reviews
Hasn’t replied to negative reviews
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Best I;ve ever had!....when do you…
Best I;ve ever had!....when do you expect the next arrival of Galapagos variety? DR
February 4, 2021
Reply from To'ak Chocolate
Thank you Dean for your wonderful review 🍫We're excited to be shipping you our new Tasting Kit and so pleased to hear you loved our Galapagos edition. The good news is that we are about to start production of Galapagos Harvest 2019 and its availability will be announced via our newsletter in the next month or two. Warm regards from everyone in Ecuador—Carl
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Reply from To'ak Chocolate
Thank you schotts for the wonderful review 🙌We're so pleased that you enjoyed our Signature bars and we trust you will have a memorable chocolate experience with our new Tasting Kit that is on it's way to you now. Warm regards from our team in Ecuador—Dennise
Your chocolate is indeed very good, but
Your chocolate is indeed very good, but the price is insane. I like to support the people that provide the real work in the fields rather than a large corp entity, but your prices are far to high to justify repeat purchases.
January 18, 2021
Reply from To'ak Chocolate
Thank you Dan for your honest review. We're really pleased to hear that you enjoyed our chocolate. Given your interest in supporting direct trade and supporting farmers, you might be interested to take a look at our first sustainability report, recently published on our blog (https://on.toakchocolate.com/transparency). I can also share with you the news that we are working on launching a new flavor/inclusion line of chocolate which will be available at a more accessible price point. We hope you will come back to give it a try once it has been launched. Warm regards from our team in Ecuador—James.
I recommend you verify your possible…
I recommend you verify your possible comercial destinations, I pay for product and after I payed someone contact me that it was not possible to send merchandise to my country, unlike experience, anyway thank you
January 15, 2021
Reply from To'ak Chocolate
Dear Eduardo, we are sorry that we were unable to send chocolate to your address in Mexico. Unfortunately we recently experienced several failed shipments (with FedEx) due to Mexican customs returning the chocolate or taking excessively long amounts of time to process the customs clearance. As a result we are no longer able to ship to Mexico. Your order reached us just before we removed Mexico as a shipping destination. We contacted you straight away to see if you had an alternative shipping address and when you told us you didn't, we refunded the full amount of your purchase immediately. We hope the situation improves in the future for shipments to Mexico. Warm regards—James.
Chocolate for the rich
I thought the chocolate was on the small side for 50 dollars but as the saying goes good things come in small packages. The packaging was very exquisite.
January 14, 2021
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Phenomenal. A must have.
Phenomenal. Best chocolate ever. I will be definitely snagging one of these every year. The aged chocolate is so good. There are so many hidden favors. The box and wrapping was exquisite. Thank you for such a wonderful experience.
January 14, 2021
To’ak chocolate offers a unique…
To’ak chocolate offers a unique experience of taste and pleasure. I love it
January 13, 2021
The most money I have ever spent on…
The most money I have ever spent on chocolate and worth every single $1.00.
Bravo!
January 12, 2021
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Small and lacking flavor
The product was about 1/4 the size I expected it to be. It was nicely packaged, but even when following the instructions experience of eating the chocolate just isn't great. Not much scent and not much flavor when eating. Even letting it melt in my mouth.
January 11, 2021
Reply from To'ak Chocolate
Hello David, thank you for sharing your feedback with our team. We are sorry to hear that you were not satisfied. We do our best to make the weight and size of our product clear to people on our website and in our product descriptions (in this case "18 Mini Bars 100% Cacao"). We will reach out to you to see if there is anything we can do to rectify the issue with your purchase. Warm regards from our team in Ecuador — James.
The dark chocolate is the best that I…
The dark chocolate is the best that I have ever had!!!
January 9, 2021
Such a great quality product by a great…
Such a great quality product by a great quality team. Love what they're all about.
January 7, 2021
Happy Customer
First off, I want to say Toak as awesome customer service. I emailed them because of a problem with the shipping issues and they were so kind and friendly and fixed the issue. Also, the Toak chocolate is something I’ve never tasted before. It is awesome and can tell the difference between them and Hershey’s for example. Last, the packaging and presentation are beautiful. Will defiantly buy from them again when time is right.
January 7, 2021
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Really great🤠
January 7, 2021
The chocolate is not worth the money.
The chocolate was okay so far but I have had better. The cost for nine bites of chocolate was ridiculous and when I made the purchase I didn't realize how small they were. Great advertising however.
January 6, 2021
Reply from To'ak Chocolate
Thank you Christy for sharing your feedback. We're disappointed to hear that you were not completely satisfied with your purchase. We do our best to produce chocolate that meets our own quality and ethical standards by sourcing heirloom cacao beans, paying the highest prices in the market to farmers, and elevating the chocolate tasting experience on to the same level as a fine wine. We appreciate that everyone's preferences are different and each one is valid. We thank you very much for giving To'ak a try and send warm regards from our team in Ecuador — Carl
Very disappointing
Very disappointing. I absolutely love artisanal chocolates, and am willing to pay high prices for good quality. However . . . To'ak was really underwhelming and actually had a nasty, moldy taste. The texture was not smooth or silky, was slightly dry and had a bitter aftertaste. The presentation box was very cool. A lot of hype and no delivery.
December 26, 2020
Unprompted review
Reply from To'ak Chocolate
Dear Dr. Colbert. Thank you for sharing your review. We are sorry to hear that our chocolate fell short of your expectations. The descriptions you offer are very distinct from how our chocolate should be experienced in terms of taste, texture and aftertaste. While the odds are low, there are a number of factors that could lead to the chocolate being spoiled before you tried it. It is also possible that our chocolate is not a match for your palate. I will reach out privately to see if there is any way we can make it up to you. Warm regards from our team in Ecuador — James.
Best chocolate I ever tasted
Best chocolate I ever tasted! And it's just great to know that by buying To'ak I am supporting the farmers that grow the cacao, that they are paid a premium price for their hard work. Also makes for the perfect Xmas gift.
December 18, 2020
Unprompted review
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Great service
Great service, a friendly and fast communication, fast delivery, nice package.
Many thanks and all the best for 2021!
December 17, 2020
After a couple mishaps with a recent…
After a couple mishaps with a recent purchase I made, To'ak took extra measures to correct it. They even sent me a card. Wow, what a fine company they are. The reputation and diligence that they maintain is outstanding.
I would do business with them again. By the way, I got my order in and the chocolate is very good. Thank you!
December 15, 2020
Great service great product
I had an issue with a previous order
They fixed it as good as they could - actually better then I requested
The next order was received pristine
The drinking chocolate is amazing - the best one I ever had
Worth the investment
December 11, 2020
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