Had quite an adventure waiting delivery. The battery pack part of the purchase apparently was delivered to Ontario, California and spent several days there before it was turned around and forwarded. F... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered an XL with battery, took about 3 weeks to arrive. Was too small for me. I'm size 14 normally. Contacted cust service and they were amazing!! 2 weeks later received 1XL which was a little bigge... See more
Company replied
The body warmer is a great addition to a cold winter to help keep you warm. I initially only bought the body warmer as I assumed it would work with any type of battery pack. This was not the case, it... See more
Company replied
Received within acceptable time have charged battery pack and turned on appears to be working. Brought specifically for a birthday gift so hasn't been worn yet. I researched heated clothing extensivel... See more
Company replied
Company details
Written by the company
We specialise in premium heated clothing designed to keep you warm, comfortable and active in cold weather.
Contact info
United Kingdom
- help@toastybody.com
- toastybody.com
3.4
Average
339 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received within acceptable time have…
Received within acceptable time have charged battery pack and turned on appears to be working. Brought specifically for a birthday gift so hasn't been worn yet. I researched heated clothing extensively chose your product hopefully was a good choice. Anticipating further purchases in the future
February 7, 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you so much for your thoughtful review. We’re thrilled to hear that your order arrived on time and that everything appears to be working perfectly. It’s wonderful to know you chose our heated clothing after careful research—we’re confident it will make a fantastic birthday gift!
We truly appreciate your trust and look forward to serving you again with future purchases. If you ever have any questions or need guidance with your heated clothing, we’re always here to help.
Keeps me warm!
Have socks and a gilet with them, worked great and kept me warm in my outside job. When the gilet acted up they immediately agreed to send a new one at no extra cost. Highly recommend!
February 1, 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you so much for sharing your experience. We’re delighted to hear that the socks and gilet kept you warm during your outdoor work, and that our team was able to quickly sort out the gilet issue for you. Your recommendation means a lot to us!
Stay warm out there, and we look forward to serving you again in the future.
So pleased I made the purchase
The gillet is great and of good quality and works well. The fit is excellent and is not at all restrictive and it really keeps me warm, but not too hot whennout golfing, riding and even dog walking.
I would have preferred if the power pack and gillet had arrived together as on 2 of our coldest days I could not get the benefit of the Toasty Body gillet as the power arrived about a week to 10 days later which was a shame. Although the company did say this would happen it did take a bit of the enjoyment out of my new purchase.
February 6, 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you for taking the time to share your experience. We’re so glad to hear that you’re enjoying your gilet, and that the fit, quality, and warmth have been just right for your golfing, riding, and dog walking!
We completely understand how the delayed arrival of the power pack affected your experience, and we appreciate your patience with that. Your feedback is really valuable, and we’ll keep it in mind to improve our shipping coordination in the future.
We hope the gilet continues to keep you comfortably warm on all your adventures!
It was a gift for my daughter-in-law…
It was a gift for my daughter-in-law who is a soccer coach. She really liked the heated vest since they play from winter into Spring. Wasn’t in time for Christmas but in January and it has done its job.
January 20, 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you for sharing your experience. We’re so glad your daughter-in-law is enjoying the heated vest and that it’s keeping her warm through those long soccer sessions from winter into spring!
We appreciate your understanding about the timing, and it’s wonderful to hear that the vest has done its job well.
Still waiting on instructions to return…
Still waiting on instructions to return one of the jackets that are too small
February 5, 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you for your message, and we’re sorry for the delay with your return instructions. We’ll make sure to get you the details you need right away so you can send the jacket back without any hassle.
Could you please confirm your order number and the size you’d like to exchange for? Once we have that, we’ll provide the return instructions immediately.
Excellent customer service
Excellent customer service. They want you to be happy with your purchase. I appreciate that!
December 8, 2025
Unprompted review
Reply from Toastybody
Hi!
Thank you so much for your kind words. We’re thrilled to hear you had a positive experience with our customer service and that we could help ensure you’re happy with your purchase—it truly means a lot to us!
I ordered a M sized Gilet
I ordered a M sized Gilet after taking careful measurments but when it arrived I found it a little too "snug" I contacted Toastybody and was immediately offered a L sized replacment free of charge and was told to keep or pass on the original Gilet. Couldn't ask for better service. Thank you Toastybody
January 4, 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you so much for sharing your experience. We’re delighted to hear that our team could quickly sort out the sizing issue and make sure you had the right gilet. It’s great to know that you felt supported and satisfied with our service—that’s exactly what we aim for!
Great product
Great product, shipped fast, and received exactly as advertised. The vest worked great, and my wife wears it all the time. It was the best present she received.
December 22, 2025
Unprompted review
Reply from Toastybody
Hi!
Thank you so much for your wonderful feedback. We’re thrilled to hear that the vest was a hit and that your wife enjoys wearing it regularly—it sounds like it made the perfect gift!
I bought the vest for my mother-in-law…
I bought the vest for my mother-in-law who is always cold, she loves it and tells everyone how great it is.
January 4, 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you for sharing! We’re so happy to hear your mother-in-law is loving the vest and staying warm—there’s nothing better than a gift that really makes a difference. We appreciate you spreading the word about it too!
We love the product just not the shipping
We love the product just wish the first order had been the size we asked for. Had to prove we got the wrong size and they sent the correct one. Only issue is how long it takes to get to us. 2-3 weeks is normal when placing an order. But the product is very nice and my wife loves them.
January 10, 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you for your honest feedback. We’re glad to hear that your wife loves the products and that the replacement size worked out well. We completely understand how the initial sizing issue and shipping time could be frustrating, and we truly appreciate your patience.
It’s wonderful to know that, despite the wait, you’re happy with the quality and performance of the items!
Order clarification
I received gilets from my daughter. As the batteries were shipped separately I thought I needed to order some. Which I did.
Then I received the batteries and realized my mistake. I was able to email a cancellation of my order and Keilah Elias answered quickly and I was able to cancel my unneeded order.
I’ve now been able to test my new gilet as has my friend in challenging weather. 19-22F
I live on a boat and during this kind of cold spell, heating can be a struggle. Keeping my core warm makes all the difference!
I’ll spread the word amongst my fellow boaters!
January 31, 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you so much for sharing your experience. We’re glad Keilah could help you quickly with your cancellation, and it’s fantastic to hear that the gilet has kept you and your friend warm even in those challenging 19–22°F conditions! Living on a boat in the cold definitely isn’t easy, so we’re thrilled the gilet is making a real difference for you.
We truly appreciate you spreading the word among fellow boaters—it means a lot!
Delivery took too long.
They asked me to have a parcel box which is advertising presence of package.I only hope that they leave items in recycling box by my front door.
January 31, 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you for your message. We understand your concern about package delivery. Please rest assured that our couriers aim to follow your instructions carefully and leave items in a safe location, such as your recycling box or another secure spot you specify.
Ordered a heated vest and power pack…
Ordered a heated vest and power pack back in early December (for a Christmas gift). Vest arrived after Christmas and I have yet to receive the power pack.
Would rate zero stars if I could
December 12, 2025
Unprompted review
Reply from Toastybody
Hi!
Thank you for your message, and we’re very sorry for the delay with your power pack. We completely understand how frustrating it must be, especially since it was intended as a Christmas gift.
Could you please provide your order number? Once we have that, we’ll investigate immediately and make sure your power pack is shipped to you as quickly as possible.
You knew I was calling to cancel an…
You knew I was calling to cancel an order and request a refund, but you were polite and friendly. I didn't expect that.
January 18, 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you for your kind words. We always aim to handle cancellations and refunds with care and professionalism, so we’re glad our team could make the process smooth and friendly for you. We really appreciate your feedback!
I had a problem with delivery of my…
I had a problem with delivery of my purchase and they quickly gave me a full refund. I left a one star review before they cleared up the problem which I would like to retract, but I can not find it on their website. Please disregard my first one star review. They did more than the right thing to do. Good people!
December 29, 2025
Unprompted review
Reply from Toastybody
Hi!
Thank you so much for updating us and sharing this. We really appreciate your honesty and your kind words—it means a lot to know that we were able to resolve the issue quickly and fairly. No worries at all about the earlier review; what matters most is that you’re happy with how things were handled.
Reply from Toastybody
Hi!
Thank you for your wonderful feedback. We’re thrilled to hear you’re happy with both the quality of the product and our customer service—it really means a lot to us!
Great company and products
My first order arrived, but it was too small for me so I contacted them and they immediately got back to me and made it right. This company has the best customer service I’ve ever experienced. I am very pleased with the under garments. Just make note, the small size is really really small. Medium is perfect for me. I’m normally a size 0 
January 24, 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you so much for your kind words and detailed feedback. We’re thrilled to hear that our team could quickly sort out the sizing issue and that you’re enjoying the undergarments. Your note about sizing is very helpful for other customers too!
We truly appreciate your support and are delighted that you’re pleased with both the products and our service.
Still not right
The fact that they sent a new heated shirt after I ordered a large and it was way way too small. I then ordered a 2 XL and that is small as well. I am not a 2XL and what was sent still is t right
December 14, 2025
Unprompted review
Reply from Toastybody
Hi,
We’re very sorry to hear that the sizing issues are continuing—this definitely shouldn’t be happening, and we understand how frustrating it must be. We want to get this fully resolved for you.
Could you please confirm your order number and the exact measurements (chest/waist) so we can make sure the correct size is sent this time? Once we have that, we’ll arrange a replacement immediately that truly fits, and we’ll make sure it’s checked before it ships.
Awful experience product arrived late
Awful experience product arrived late, size was wrong. Requests for return and refund were sent several times. Offer of partial refund finally made. Did not get refund. So disappointed in the service from this company.
December 10, 2025
Unprompted review
Reply from Toastybody
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the standard of service we aim to provide, and we want to make it right immediately.
Could you please provide your order number and any previous correspondence regarding the refund? Once we have that, we’ll investigate straight away and ensure you receive the correct refund or replacement without further delay.
Help to heal coldness
Took a little longer to get to us but it has made my wife warm as she is constantly cold due to her MS. Thank you!
December 31, 2025
Unprompted review
Reply from Toastybody
Hi!
Thank you for sharing your experience. We’re so glad to hear that the vest is helping your wife stay warm, especially with her MS—it’s wonderful to know it’s making a real difference. We appreciate your patience with the delivery and hope she continues to enjoy the warmth and comfort!
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