toddlebornwild.com Reviews 163

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We’ve been using toddle products since pretty much the start of this business journey! I stumbled across their alcohol free hand gel at the start of the pandemic due to sore hands from lots of was... See more

Company replied

Rated 5 out of 5 stars

Amazing products and swift service! We love Toddle Born Wild - their products are suitable for sensible skin (perfect for our young family), are packed full of natural ingredients and come in eco-frie... See more

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Rated 5 out of 5 stars

Beautiful products. The two snood’s are super soft and perfect for my two young children who have both worn them without trying to rip them off - I’ve since ordered another two! The balm is really... See more

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Rated 4 out of 5 stars

The suncream has a lovely texture, smells amazing, applies smoothly and is not sticky. It also has the added bonus of not staining clothes. I would have given 5 stars however my daughter (who doesn't... See more

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Company details

  1. Toiletries Store

Written by the company

Vegan skincare and eco-gifts for kids who love the outdoors!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

163 reviews

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Rated 5 out of 5 stars

Excellent quality, highly recommend.

I have used most of toddles products now and have had not one problem. Excellent quality products! The sun spray is simply amazing & highly recommend the soap bar and shampoo bar! Quick delivery and a great customer service team if you have any questions.

August 1, 2022
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Rated 5 out of 5 stars

Amazing products!

We have got most of toddle products and they are all amazing! My toddlers love them and we use them every day!

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

5 * company

Lovely products and all delivered so quickly. I love the ethos of the company, and great on my children sensitive skin.

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

Love love love

Wow. I ordered a sun spray and refillable pouch alongside your hand sanitiser and can I just say how INCREDIBLY cute the packaging is. So kid friendly without being babyish. Having tried the products this week, I’ve found the sun spray hasn’t stained any of our clothes (a big win in this family) and i don’t feel like I’m wasting product, one pump has evenly coated my sons arms, legs and back of his neck. In regards to the hand sanitiser, I didn’t think it was possible to have a 0% alcohol one, really chuffed, I feel confident letting my son touch things that normally I wouldn’t if I wasn’t able to wash his hands straight after. Will definitely be ordering more of your products! Thanks for keeping my son safe whilst he’s out exploring!

July 22, 2022
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Rated 5 out of 5 stars

AMAZING products

Life changing for my little cherub! Only products I can trust and will never go back. Couldn’t recommend enough!

July 22, 2022
Unprompted review
Rated 1 out of 5 stars

Bought Toddle Born Wild gave a nasty reaction

Bought Toddle Born Wild, sun and wind balm, hoping for a gentle, natural product with plenty of sun protection. However, within minutes of application my 6 year old had a huge allergic reaction where we had applied the cream! Bright red skin over his face, neck and chest with swelling to eyes and lips. We had to wash off and seek urgent medical help - required multiple doses of antihistamine under observation. I can’t work out what the allergy was to but we’ll be staying far away from it now.

July 3, 2022
Unprompted review
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Reply from toddlebornwild.com

Hi Jo, I am so sorry to hear about your experience with our Sun and Wind balm. I do hope that everyone involved is okay! We would really like to get to the bottom of this reaction so it would be great if you could email me on customerservice@toddlebornwild.com and we can ask you some further questions so we can investigate this with our chemist. We take these issues very seriously and would really like to put this right with you.

Rated 1 out of 5 stars

Really wanted to love this product, but didn’t…

Really, really wanted to love this product - but it was awful. Bought the Toddle Sun and Wind Balm 50+, used it for the first time today and my 2 year old immediately had an allergic reaction (only on the places we’d applied the cream). I only held him and my throat immediately started itching (still is some time later) and the smell of the product was horrific. Neither of us have ever had a reaction to food or product before. We immediately sponged him down and he’s had a long soak in the bath (some hours later) and I can still smell it and his skin is still agitated. Will never shop from this store again, there’s far better and safer organic products on the market.

June 14, 2022
Unprompted review
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Reply from toddlebornwild.com

HI Nicola, I am so sorry to hear about your experience with our Sun and Wind balm. I do hope that you are both okay! We would really like to get to the bottom of this reaction so it would be great if you could email me on customerservice@toddlebornwild.com and we can ask you some further questions so we can investigate this with our chemist. We take these issues very seriously and would really like to put this right with you.

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Rated 1 out of 5 stars

Placed an order over 2 weeks ago and…

Placed an order over 2 weeks ago and still yet to receive it or any information about where it is. No response from customer services. Unless this is resolved asap there is no chance I'll order from here again.

May 31, 2022
Unprompted review
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Reply from toddlebornwild.com

Hi Emma, I am so sorry to hear that your order hasn't arrived with you. If you could email me at customerservice@toddlebornwild.com we can look into this further with your Royal Mail tracking number :)

Rated 5 out of 5 stars

Good overall

Great products and customer service, was informed about delay after ordering and was given a choice of getting all together or whenever possible, that i was happy about. Happy with entire purchase, but especially with bite relief spray, my boy got a red bite spot after playing in the park and he tried to scratch it, but after spray he did not seemed bothered and in the morning it was almost invisible. Thank you. 😀

May 23, 2022
Unprompted review
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Reply from toddlebornwild.com

Thank you for your lovely review :) So happy to hear that our bite and sting relief helped!

Rated 1 out of 5 stars

Yet to receive my full order

Yet to receive my full order that was placed almost 2 months ago.
I have spoken to customer services several times but getting nowhere.
Requested a full refund but keep assuring me the items will arrive soon with no evidence of this.
Next step will have to be trading standards as I’m sure this is an unreasonable length of time to wait after taking money to receive items and that stock should not be sold if they do not have it available to satisfy orders.
Also ordered the poster and had to complain about this as it arrived separately and is such poor quality the tiles do not scratch off. They have replaced with a smaller version of the one I ordered but with the same issues.
I’m a very fair and patient person but when you buy something as a birthday gift and had to wait 2 months for it to arrive (still hasn’t all arrived I’ve received two separate packages so far and still have 3 items outstanding) it’s just not good enough. Can see I’m not the only one who is deeply frustrated

May 5, 2022
Unprompted review
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Reply from toddlebornwild.com

Hello, thank you to reaching out to us and I am so sorry to hear that your order is still incomplete. Could you please email Sophie, on customerservice@toddlebornwild.com and I will personally will resolve this matter straight away. We would like to offer you a free gift to apologise and would like to resolve this asap, so please leave a phone number in your email and we can jump on a call and get to the bottom of this as quickly as possible. Thank you for your patience at this time and we totally understand your frustration and we really hate letting customers down like this.

Rated 1 out of 5 stars

I orderd a few things off the website…

I orderd a few things off the website and have waited 2 months for some of my order that I still haven’t received yet I keep been told it has been sent and should be with me shortly .. still nothing

May 4, 2022
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Reply from toddlebornwild.com

Hello, thank you so much for reaching out to us and I am so sorry to hear that you still have not received your complete order from us. I have emailed you directly as I would like to sort this out with you straight away as customer service is our first priority. Hope we can get this sorted with you :)

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Rated 5 out of 5 stars

Fantastic Company!

They are a great company with amazing values. I love their products, not just for children but anyone can use them!

April 29, 2022
Unprompted review
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Reply from toddlebornwild.com

Thank you for your kind review :)

Rated 5 out of 5 stars

Brilliant product and company

The toddle hand sanitizer is amazing! I bought some for my little one but also my dad who has really bad skin on his hands always broken and open wounds due to skin problems. He had given up on hand gel which frightened me as he is always meeting the public for his job. But thanks to your product he can comfortably use hand sanitizer again. Thank you so much. I have gone on to purchase for my mother-in-law who has a skin condition, also my niece and nephew as the school’s sanitizer is so harsh on their young skin.

Also their customer service is amazing. They had a massive influx of orders after the Dragons Den pitch, this is where I discovered them. Obviously thir orders boomed, they kept me up to date, apologised and even sent extra products in my order as a thank you for my patience. Brilliant product and company!

April 28, 2022
Unprompted review
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Reply from toddlebornwild.com

Thank you so much for your kind words! so glad to hear that our products have helped your family :) Thank you for your review!

Rated 5 out of 5 stars

Huge Toddle Fans!

We’ve been using toddle products since pretty much the start of this business journey! I stumbled across their alcohol free hand gel at the start of the pandemic due to sore hands from lots of washing!
Since then we’ve gathers almost all their products over the years… love the snoods for keeping my littlest dudes long locks at bay, during and post lockdowns.
The spray hand sanitizer is defo our fave, and it clipped to our changing/gear bag freely accessible to everyone whenever they want!
The suncream smells amazing, even I use it!
We LOVE everything about Toddle and willl continue to support this fab uk company for many years to come!

April 14, 2022
Unprompted review
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Reply from toddlebornwild.com

Thank you so much for your kind words and supporting our business on our journey :)

Rated 5 out of 5 stars

These are so good for my son's skin

These are so good for my son's skin! I did have to wait a little while after I ordered the adventure balm from Dragons' Den but now it's here his cheeks already look so much better!

April 14, 2022
Unprompted review
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Reply from toddlebornwild.com

Thank you for you review, sorry you had to wait for the adventure balm but I'm pleased to hear that it has helped your sons cheeks.

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Rated 1 out of 5 stars

Shocking customer service

Shocking customer service. Ordered products at the beginning of March was emailed stating they weren't in stock so I requested a refund and still have not received at now the end of April. Emailed numerous times and still no response.

April 12, 2022
Unprompted review
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Reply from toddlebornwild.com

I'm so sorry for any inconvenience caused. We have emailed so we hope we can resolve the issue as soon as possible.

Rated 5 out of 5 stars

Saw the product on Dragons Den and…

Saw the product on Dragons Den and thought I would give some of the products a try for my Granddaughter. They have not disappointed at all, they are of very high quality and perform extremely well.

April 12, 2022
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Reply from toddlebornwild.com

Thank you for your kinds words. I'm happy to hear that your not disappointed with our products. Thank you for your support :)

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