TOG24 Reviews 588

Excellent customer service received in Tog 24 in Kildare village today. The staff couldn't be more helpful

Served by a very helpful assistant, Anne. Couldn’t fault the service at all. Good product, good price.

Visited the middlebrook store at Horwich ,the staff are very friendly and helpful.. I was served by Colette who showed me exactly what I wanted a light weight annorack and explained the different fits of coats especially mens are slightly more generous for a bigger lady, very knowledgeable and found me exactly what I wanted, always very friendly and polite...

I recently bought a Tog24 t-short and it went bad within a week - after just one wash !!

Came down to the Clacton branch to look for a waterproof jacket for my son who is going travelling. I was kindly greeted by a younger lad Elliot, he was very helpful in showing me a few different options and explaining advantages of certain ones. I did not purchase anything on the day due to not being sure on what colour to get but did order one online later on after being able to show my son online what I had been shown and pass on the pros and cons of what I had been taught that day. I would also like to mention the other boy on that day I did not have a interaction with him myself but my husband did and said he was also very pleasant to talk to.

The ski jacket had been great for a couple of seasons and kept me very warm in icy conditions down to -18°C in January this year. However, today came a true test and I realised the BIG difference between water repellent and water resistant. This ski jacket is the latter. During heavy snowfall it was soaking wet through and I had to head back to the warmth of the apartment. I suppose it is what it is for the price but it falls down in bad snowy weather.
Update! Today the zip failed completely whilst I was out on the slopes. Utterly awful experience I had to limp back with my jacket flapping around- thank goodness it was sunny today. Avoid this brand if you want quality

Very helpful staff and a great selection of items

Super helpful and great deals

Love this coat - lovely and warm but without feeling too bulky. Toasty on a cold winters day in England - looking forward to really testing it in Norway next week.

As always great help and service at the Keswick branch. Lesley was great and signed me up for the TOG24 points system. Sally was great with our 3 dogs when we visited and had treats and fusses for them while I selected a couple of new tops.

Product defect on an expensive raincoat.
I am disappointed to write this review as a longstanding customer of TOG24. I have purchased many clothing products across their range over many years. Many of those clothing items are still in great condition after plenty of use.
I purchased a TOG24 Glenton Long Raincoat in July 2024 for use in bad weather conditions. I did not use it until the Autumn & Winter 2024 & and even then on not many occasions, as I also have a lightweight TOG24 waterproof. Once again in 2025 the coat was only used periodically (not at all in the Summer) & then in Autumn & Winter 2025/2026. The number of times in total is therefore very low. A few weeks ago I noticed that the fabric on zip (on the righthand side where it connects to the lefthand side) was fraying & has now completely split. This is a high quality, expensive coat (approximately £160 list price), it's extremely waterproof & tough in all other parts & I was very happy with it's performance. However, for such an expensive outdoor coat, I would not expect this to happen after such a relatively short time & think that the zip is not fit for purpose. I know that there is only a 12 month warranty, but under the circumstances I thought that TOG24 would respond positively to a request for a replacement coat. I have had a totally negative response from the company & they can only suggest that I ship it off to a company in Lancashire & pay for the costs & repair. When there is such an obvious product defect I would have expected,as a loyal customer, a positive response to my request for a replacement. As I mentioned earlier, I am disappointed to have had to write this but I now feel that I won't be buying any more of their products.

This coat is so well made, and fits my small 10 month old Patterjack puppy really well. It's thick, waterproof and reversible, with the other side being reflective. It's brilliant for the price.

Got a gorgeous rose pink fleece then realised Im not the only one 🙄 very popular with my colleagues. So changed it for a smokey teal colour, easy peasy! Staff so helpful 👏

These base layers are amazing. So soft. So comfortable. And definitely warm. Amazing and beautiful colours

Called this evening to Tog24 in Kildare village. The staff were very helpful and pleasant, not pushy or off putting. As I browsed around tge shop tge staff chatted and gave good advice about a coat I was looking at. I came back later with my wife and bought the coat. The staff were so good. I bought the coat and was delighted with my purchase. I would definitely shop here again. All praise for a great experience.

A huge thank you to the lovely staff in Horwich Middlebrook who exchanged my daughter's coat today. Your kindness and helpfulness are much appreciated.

Excellent base layer. It’s saving my life in this damp cold today

I love the coat I have. Cosy and great quality. The downsides are the zip and cuffs. The two way zip is incredibly difficult to engage. Sometimes I have to give up and just use the velcro fasteners thus defeating the warmth efficiency. I would never want to use the alternative purpose of the zip ie open from the bottom of the coat. I do not like elasticated cuffs.

Collet the sales assistant was excellent in her knowledge of the products and her advice on the fitting and style that suited us best.The result was we bought two jackets . Would recommend Tog 24 at Bolton.

Great coat. Smart, and comfortable. Problem with the press stud was quickly resolved by helpful staff.