I ordered many times from this company. But never needed to exchange and return. The last time, one item was too big. I sent an email as soon as I received the order, no answer. Update: Tolavita tea... See more
Company replied
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See what reviewers are saying
I was so happy with all my purchases! My dresses and sport suit were customized to my length, and fit perfectly. The dresses were packaged so neatly, and all materials feel of very high quality. Free... See more
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The dresses are beautifully made and arrived quickly. The only reason for stars was I ordered the geometric blue dress and in the pictures the color is shown as green but it was more blue when I got i... See more
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Ashley floral pleat dress Mina hijab fashion dress Disappointed on receiving the dresses. The fit is awful. The dress is not lined. Material feels cheap. The description of Ashley floral pleat dr... See more
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Company details
Written by the company
Leading global online shopping center in the world, we offer our valued customers the privilege of Tolavita by offering a wide range of high quality clothing categories at direct prices from the factory.
Contact info
Akşemsettin mah. Vatandaş sok. No:34 daire:1 fatih İstanbul, 34093, İstanbul, Turkey
- +90 501 333 33 64
- info@tolavita.com
- tolavita.com
3.3
Average
172 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Update on my experience.
I ordered many times from this company. But never needed to exchange and return. The last time, one item was too big. I sent an email as soon as I received the order, no answer.
Update: Tolavita team communicated back to me by email and problem solved. Apparently, they had technical issues and didn't receive my email. The company is very legit and solving my problem was smooth. Thank you Tolavita.
March 12, 2026
Reply from Tolavita
Dear Marisol,
We sincerely apologize for your recent experience — this is definitely not the level of service we aim to provide.
Unfortunately, during the period of your order, we experienced an unexpected issue with our email system which caused some customer messages not to be received or delayed. We completely understand how frustrating this must have been, especially when you needed assistance quickly.
Please rest assured that we take your feedback very seriously, and we are already reviewing this case with priority. We would be more than happy to resolve this for you immediately — whether through an exchange or another suitable solution.
Kindly contact us again at [your email] or message us directly, and we will make sure your issue is handled without any delay.
Thank you for bringing this to our attention, and we truly appreciate your continued trust in us.
Warm regards,
Tolavita Team
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Tolavita are very reliable and trustworthy
Their materials are very good quality and the dresses are so pretty and beautiful
March 11, 2026
Sizes not accurate and too big and…
Sizes not accurate and too big and still not received response for my return request
March 7, 2026
can give all the praise for working with tolavita
the dresses are beautiful and of good quality, the color is not quite original as in the picture, but everything else is the same
February 28, 2026
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Will no stay on
Have not had one stay on so I cant say if it works or not. Tried fresh shower and alcohol swab. No luck. I would not recommend because they do not stick.
February 28, 2026
Unprompted review
Reply from Tolavita
Dear Brad,
Thank you for your review.
We believe there may be a misunderstanding, as our store specializes in clothing and apparel, and we do not sell adhesive or stick-on products. Your review mentions issues with an item not sticking, which does not match any product we offer.
It’s possible this review was intended for a different company. We kindly ask you to double-check the store name and update your review accordingly.
If you did place an order with us, please contact our support team with your order number so we can assist you immediately.
Kind regards,
Tolavita Team
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The dresses are beautiful but run…
The dresses are beautiful but run small. It’s difficult to reach customer service. I’ve emailed them several times but no response
January 8, 2026
Horrible experience
Horrible experience. Their response below is them pretending they’ll help resolve the issue but they refused after I sent clear photos. They have a satisfaction guarantee and they don’t abide by it. I tried to return the clothes the same day I received them and they refused even those they advertised a policy of return eligibility
August 25, 2025
Unprompted review
This company sells lies wrapped in cheap fabric — avoid at all costs
If I could give zero stars, I would.
This company is the perfect example of how to turn shopping into a nightmare. The clothes look like they were designed in the dark, with fabric so cheap it could double as a cleaning rag. The pictures online must be from another planet because what I received was nothing close. Shipping took forever — I could’ve learned to sew my own clothes in less time — and when the package finally arrived, the sizes were a joke and the stitching looked like it was done by someone blindfolded. Customer service? More like customer disservice — slow, dismissive, and utterly useless. Save yourself the headache and shop literally anywhere else.
July 29, 2025
Unprompted review
Reply from Tolavita
Dear Mahmoud Baker,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.
Please know that we take all comments seriously and constantly strive to improve. While we regret that the items did not meet your standards, we would appreciate the opportunity to better understand the issue. If possible, kindly contact us directly with your order details and photos of the items received, so we can investigate further and find a suitable resolution.
Regarding shipping, we understand delays can be frustrating, and we are working closely with our logistics partners to ensure more reliable delivery times.
Our customer service team is always available to help, and we sincerely apologize if you felt otherwise.
We value every customer and hope to have the chance to serve you better in the future.
Warm regards,
Tolavita
Customer Care Team
Wonderful all around
They are always prompt with customer service responses and polite. They are always willing to hear customer requests and prompt in honoring requests regarding orders. They are not hard to get a hold like some other companies. of The dresses are great quality and color, I love this company and my wardrobe is almost all tolavita now and wish the continued success of this company!
April 28, 2025
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
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Horrible return experience
I wanted to return the package and the order number I was given was not working. I reached out multiple times to the company to help me and got no help.
October 5, 2024
Reply from Tolavita
Please accept our apologize. We are really sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always priority .Our team will contact you to solve your problem as soon as possible until then please accept our apologize.
Issue with Return
Ordered 2 skirts. The quality was not up to my expectations (bare in mind I spent over £100). Am trying to issue a return, however the order number they have me doesn't work and they are not answering their emails or phones.
September 19, 2024
Material was not that great as expected…
Material was not that great as expected and to the price
August 26, 2024
Best store for modest dresses
Best store for modest dresses. I have 14 now and it's my number one store to go to. Great quality, good heavy fabric, very good fitting, customized adjustments possible. Great and kind customer service. Beautiful products
April 20, 2024
Unprompted review
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
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Return policy is horrible
May 22, 2024
Reply from Tolavita
Please accept our apologize. We are really sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always priority .Our team will contact you to solve your problem as soon as possible until then please accept our apologize.
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Excellent Customer Service
I made a mistake choosing the size for one of my dresses. Customer service actually took the time to check with me instead of just sending the order out. Much appreciated!
April 4, 2024
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
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Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Lookin Good
The garment is as pictured. The size is perfect and the shipping was as promised and not delayed. However, the true color was not as pictured. The dark band looks brown online but it was actually a dark plum. Other than that, all was fine with the garment
March 20, 2024
Reply from Tolavita
Thank you for your kind feedback
Timely shipment
Timely shipment, reasonable prices, high quality, fully lined dresess. Simply the best!
March 16, 2024
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
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