Tomato Energy Reviews 1,813

Absolute scammers, non-existent customer service or complaint resolution. The only thing they are good at is making up unrealistic estimated usage and taking much more of your money than they are supposed to.
Anyone who expects to save on unit rates like us, you will only end up spending much more and experiencing extreme frustration.

I guess people can work it out for themselves since Tomato is not allowed to take on new customers at this time pending issues with regulators. But I am still moved to warn others given my grimmest ever experience with this organisation. Tomato agreed to move my account and provider to begin on 10th February 25. I set u a direct debit immediately and expected a straightforward transfer from incumbent supplier. They have still failed to deliver a single unit of electricity and just a few days ago e-mailed to say they cancelled my DD. To be fair even though they never delivered the service promised this e-mail represented a bit of a high point in a grim 6 months of non existent communication and their perplexing inability to say when they would connect me. They promised that as they had effectively left me on a higher tariff for months when they sorted their 'problems' they would make up the difference. Of course that won't happen along with the other stuff they did not do such as supply any service. I assume the regulators will find out this company is incapable of providing any energy service which is my lived experience. My strong advice is go (anywhere) else! ps Trustpilot is there not a case for a zero rating where no service at all is rendered and the reviewer judgement has to be solely on the level of misery inflicted?

The person I spoke to was able to help, he was patient and his explanation was clear.

My motivation for writing this review is down to the fantastic customer service that I received from Naveed. He was very professional, understanding and sorted my problems out very quickly. He understood and was sympathetic to my neurological developmental brain condition and put things in place to make things easier for me going forward.

That said however, I have been with Tomato energy since January 11th 25 and have only received my first bill on July 12th 25. This is despite numerous calls and even a formal written complaint.

Since I have received my bills though, I can honestly say that I have never had cheaper energy. I have solar, house batteries and an EV at home and my average cost per kWh is ranging between 5p and 7p as I offset most of my usage to between midnight and 6am to take advantage of the time of use tariff. My electricity bill for the whole year will probably work out at somewhere between £500 and £600, that's for a family of 4 in a larger than average detached house and also including all the fuel for my car over 12,000 miles

I don't have anything to complain about ❤️

Thanks again Naveed, you were fantastic

Excellent service. Avail 50% discount based on special circumstances.

I’ve had my energy prices and service from Tomato Energy for the last year and called to renew hoping for what I consider the best rates per kWh that are available from any supplier. Had a chat with Emma Moore at Tomato Energy who gave me a choice of rates that would suit my setup. Happy to say she was very helpful and renewed my contract for another year of very similar rates to last year. Excellent service thanks Emma.

Good customer service very knowledgeable Pargat was very helpful !

Been with Tomato 4 months now. Really like the tariff, by changing usage to different times am averaging 17 p kw/hr outside of fixed costs, which are also lower. Billing is very good and monitoring usage and cost via the app is very good. Takes money only in arrears and builds no balance. The changeover was really easy.

Very good service at a low cost. Everything is straight forward. They even email you the bill in advance to let you know the amount. I also had a courtesy call by Tan, who was more than happy to answer my questions. I really can not praise this company enough.

A great service for the last 11 months and I am going to renew in August.
I’ve been billed on time, accurately every month and have had no need to make contact with the Customer service team.

Shoutout to Tam from Tomato for proactively checking on my satisfaction with the service.

Few teething issues with smart meter. Helpful customer service to get sorted. Easy billing. Good website so you can see usage

Tomato haven’t been able to generate a bill for 3 months due to connection error. I have tried to get this resolved on several occasions with no luck.
I spoke to Pargat today and he was extremely helpful, professional and friendly. He is knowledgable and advised me to send a photo of the meter which will then generate a bill. He was the first person to advise me this rather than passing the issue on to someone else. Great customer service from Pargat, thankyou!

Very nice customer service very helpful and good com

Very good service and very helpful and patient with my not knowing how to get my meter readings

Having 27 years experience paying for my home utilities, there has been one clear difference between Tomato and my previous providers.

Tomato have been the only company that have provided me a TIME OF USE plan. Instead of having ONE price throughout a 24 hour period, I now have THREE prices over FOUR DIFFERENT time zones.

This in my opinion has helped me shift my energy behaviours throughout the day.

I now switch on my washing machine, dishwasher and charge my car between 1 am and 6am.

This is because my FOUR time zones are as follows

The prices below are approx.

1st rate the 22p ALL DAY (HOWEVER)
09:30 - 11:30 am - prices drop to 13.5p
20:30 - 22:30 pm - prices drop to 13.5p

THEN - 01:00 - 06:00 am prices drop to 5p

My bill has gone from approx £80 PCM to around £45. !!

YES, I can understand people’s frustrations, however, Tomato are offering customers that have suitable meters a plan that no other energy company is really offering.

Hats off to the team and their vision to offer something that works for everyone in this day and age.

The national electric grid is struggling as it is to meet our country’s growing demand and by Tomato Energy offering us the opportunity to switch our home energy usage behaviours, allows us all to benefit.

More money in our hands at the end of the month, and this in turns essentially supports our energy infrastructure to keep up with our growing demand.

WELL DONE TOMATO

Once again Customer Services have provided comprehensive, efficient and effective service. My circumstances have changed and I needed to switch Tariff, but I wasn't sure what would be the best. Customer Service patiently took me through the various options and after I decided I was quickly switched without any fuss. I continue refer my friends to Tomato Energy.

They're the supplier to The Student Energy Group and should be aware of the issues this company is causing to customers using your name (energy) if you're going to supply them.

We’ve had ongoing issues with this company throughout the year, and despite my efforts to avoid leaving a negative review, their recent email response offered no meaningful support.

Key Issues:

1. Misleading Gas Charges at Move-In
Before we even moved into the property (July 2024), we were repeatedly told we owed money for gas — even though we were on a top-up meter with another supplier (Ovo). It took multiple phone calls to resolve this, and only after significant push back did they admit we didn’t owe anything. This created a great deal of stress during our move, especially as I was receiving multiple emails a day pressuring me to sign a contract for a service they weren’t providing. Big thanks to the Scottish Gas sales guy that pointed us to this issue.

2. Faulty App & Poor Communication
Their app has never worked for uploading meter readings. Despite raising this in every email, nothing has been done to fix the issue. I strongly advise anyone using this company to keep detailed email records, as you cannot rely on the app to track or submit information accurately.

3. Overcharging Despite Using Less Than the Allowance
Our monthly payment was £72.67 for an allowance of 2,500 kWh. We only used 2,366 kWh (below both our allowance and the UK average of 2,546 kWh), yet they’re now demanding £917.13 — claiming we’ve only paid £733.97, when our records and their own app show £775.89 paid since August 2024. There’s no clear justification for the additional £183.16 they’re trying to charge. Their response was vague and unhelpful, simply suggesting we "double check" and take no further action if everything "looks correct."

Final Thoughts-
I initially stayed with them because they branded themselves as a green energy company and other reviews showed that they block requests to change companies, but I now regret the decision. If you’re moving or renting, always ask who the supplier is. This was a rookie mistake on our part, and one we won’t repeat.

Signed up with Tomato for their low rates and wasn't billed for a while which left confused but when the bills did arrive and I had issues clearing them all, Pargat and the customer service team were exceptional at helping me get the payment plan sorted in a convenient manner. Couldn't recommend them enough

Please never ever use this company, they are thieves.
they were supposed to refund me 9 months ago and have now refunded the wrong amount.
i have sent them email again there is no response bad service
BBL Windows

They are keeping to the reduced tariff at certain hours and days, which is very okay for me and price same during winter.