While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Coffee mug lid broke twice, i have been trying to reach out to tomo bottle on numerous occasions, and have not heard from tomo bottle. I do not recommend tomo bottles, bad customer service.
I had the worst experience with Tomo. Very unprofessional, they made me wait one month for the bottle and then they didn’t even deliver it. I kept following up but it was futile . They kept dilly dallying for a month and then i got frustrated as I still didnt get it . I asked for a refund and it’s still not received obviously. I’m never going to recommend it to anyone or ever buy it again.
The customer service with this company is exceptional!!! I placed a order and made a mistake on one of the items I needed. I sent a email inquiring if I could get the right item and within no time they had corrected MY mistake. This was also on a Sunday when most companies will not give you the time of day. The gorgeous drinking bottles they have are to die for. Great quality! It is rare to find really good customer service these days but this company can definitely be proud of theirs!!!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
