Toneil Bricks Reviews 

61
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that their purchased products always arrive securely packaged and precisely as described on the online platform. Reviewers consistently mention the incredibly friendly and knowledgeable staff members, the seamless checkout procedures, and the truly wonderful selection of both new and retired items available for purchase. Some reviewers were not happy with the overall pricing structure, mentioning that specific rare collectibles felt heavily overpriced. These individuals felt that certain costs did not accurately reflect the current market value found across other online platforms.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, extensive product... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and safely... See more

Service

People report positive experiences with service, frequently praising quick delivery and excellent staff... See more

Price

Reviewers mention positive feedback about price, noting that items and rare sets are very reasonably priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Ordering process was quick and smooth, I double checked everything went as it should via email and Tom was unimaginably helpful and generous and sped up the delivery process for me... See more

Rated 5 out of 5 stars

Incredible service. From initial chat to chats about delivery dates and different addresses due to being a gift. Had already been scammed by a 3rd party of Tesco which eventually got refunded by Tesco... See more

Rated 5 out of 5 stars

Son was over the moon with the lego set we ordered that had been discontinued, brand new as described, would recommend this site

Rated 5 out of 5 stars

We have made purchases from Toneil on Bricklink and in their warehouse. Last time being a couple of weeks ago. There are a fantastic company - great guys that work there with a great selection of Lego... See more


Company details

  1. Toy Store

Written by the company

Toneil Bricks is an independent LEGO retailer based in Sheffield. We sell LEGO at events around the UK, online via our website (www.toneilbricks.co.uk) and also in person at our shop in Sheffield. We specialise in rare and retired LEGO sets that are hard to find elsewhere.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

61 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(61)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, ordered a couple of kits, over the weekend and they arrived on Monday, will order again soon 😃

November 5, 2026
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Rated 5 out of 5 stars

Onions

I saw a line that read rare and retired sets so jumped on and while looking for a search bar the retired set just bam comes on screen at a real decent price and came in days. Plus I thought it was called toenail bricks until I looked again I recommend them without hesitation

August 31, 2026
Rated 1 out of 5 stars

Scalper that doesn’t know the market

Tried to lowball me for a bunch of figures just to list them on his site for the highest price on the market 😂. I wouldn’t waste your money to buy a figure nearly double the price considering you also get a stock image of the figure and you cannot see the condition ,also the sealed sets are overpriced all it takes is a look on eBay and bricklink sold to see the actual market . This guy is just a scalp to put it straight .scalp can also mean you lowball others just to resell their stuff for 3-5x the price -like I said you don’t even know what condition these figures are you cannot see it before you purchase for example you have Jay DX up for 140 pound ….. you can buy him and the whole set complete for 110 on eBay right now. So your prices actually don’t reflect anything because you can’t even be asked to take a image of the exact figure someone is going to purchase for 140 pounds 🤦🏼‍♂️

July 23, 2026
Unprompted review
Toneil Bricks logo

Reply from Toneil Bricks

Hi Ethan,

Thank you for your feedback. We’re sorry you were unhappy with both the offers you received and our retail prices.

As a registered business with a physical shop, we have staff, rent, taxes and other overheads to cover, so we need to buy stock below its eventual selling price to operate sustainably. Equally, our retail prices reflect the service, convenience and overheads involved in running a specialist LEGO business. We accept that you may find slightly lower prices on eBay or BrickLink, just as some customers prefer the convenience and service we provide for a minor price increase.

We’d also clarify that “scalping” generally refers to buying newly released, limited-supply stock to resell at inflated prices. We primarily deal in retired LEGO, so we don’t believe that term accurately describes our business. Where we do sell currently available sets, we price them below RRP.

We appreciate your feedback and wish you all the best.

Kind regards,
Tom (Toneil Bricks)

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Rated 5 out of 5 stars

5 stars all round!

Incredible service. Ordering process was quick and smooth, I double checked everything went as it should via email and Tom was unimaginably helpful and generous and sped up the delivery process for me. The set arrived on time and in the described condition. Endless thanks to Tom and the rest of the team, couldn't recommend more!

July 26, 2026

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