This was my first purchase of a Too Good To Go package. Not knowing what will be on the package is hard. I love Fresh Market but the overall package contained products that were expired and items I wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
variety, new things being added and pricing.But there are some companies that sell out literally seconds after being added. The app notifies me but by the time I immediately click, they are already go... See more
I used to use this app regularly but stopped as my favourite was never available. I was contacted by the company stating I could get alerts when my selected store was available. However. Every single... See more
Company replied
I only found one of the items edible . The meat was delicious. The Brussel sprout dish was black ,greasy and crusty. I didn't like the tofu or the tasteless purple rice vegetable dish. I had to wait w... See more
Company replied
Company details
Written by the company
Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.
Contact info
Copenhagen, Denmark
- toogoodtogo.com
3.7
Average
114K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Amazing Mediterranean
The portion was great. Super easy to pick up. The food was fresh and very delicious.
August 29, 2026
Unprompted review
Dixie Donuts 🍩 was a great experience
Dixie Donuts 🍩 was a great experience. The woman that was there was very pleasant to speak with. So I will be back to the port st lucie location for the next time the offer is available.
August 29, 2026
Unprompted review
Supporting local food rescue: My honest experience
All the places I bought food from were close by, so finding them was easy, the store owners and staff were welcoming and polite, and most of the food was good. I did receive a couple of items that were harder than expected and had a slight off odour, which surprised me, but I understand that this can happen occasionally with discounted or rescued food. Overall, it's a great initiative for the community, and it's a thoughtful way to make food accessible at a minimal cost while reducing waste.
August 26, 2026
Unprompted review
Enough for 3 people…
Didn’t look like much at first glance but when I got home and opened it up, it was enough for 3 people! Must be ok with meat because everything I got was pork in some form. Parking can be a pain so it’s a good idea to have someone else driving so you can hop out and run in.
August 29, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Greggs Too Good To Go
When you watch TikTok videos of influencers opening Greggs’ Too Good To Go bags that are full to the brim of goodies, and when I get one I get 1 baguette, 1 yum yum and biscuit, I just have to sigh! Or maybe the Gregg’ Watford Parade branch are just not generous.
April 1, 2026
Unprompted review
Reply from Too Good To Go
thank you for your feedback. We're sorry to hear that your Surprise Bag didn't meet your expectations.
We understand how disappointing it can be when your experience differs from what you've seen others receive. While the contents of Surprise Bags vary depending on the surplus available at each location and on each day, they should still provide the advertised retail value.
If you believe your bag did not meet the advertised value, please contact our support team through the Help Centre in the app so we can review your order in more detail.
We appreciate you taking the time to share your experience. Your feedback helps us continue working with our partners to improve the quality and consistency of Surprise Bags.
The food was a good value and we…
The food was a good value and we finished it. We’d do it again.
August 27, 2026
Unprompted review
Great experience!
Great experience!! Definitely would purchase more and encouraging others to do the same.
August 29, 2026
Unprompted review
Not a deal.
Food was awful. I think they inflate the “value” of the meal to make it look like you’re getting a deal. Will never use this vendor again.
August 29, 2026
Unprompted review
Reply from Too Good To Go
Hello,
Thank you for sharing your feedback with us.
At Too Good To Go, our mission to fight food waste is at the heart of everything we do, and we always want to ensure our customers receive great quality and true value when saving meals. We take concerns about food quality and value representation very seriously, as our partner stores are required to provide items that meet the advertised original retail value.
We would love the opportunity to look into this specific order for you. Please reach out to our support team directly through the Help Center in the Too Good To Go app with your order details so we can investigate and make things right.
Too Good To Go
In theory it’s a good idea .
In theory it’s a good idea .. but in reality it doesn’t come across well.
August 29, 2026
Unprompted review
Reply from Too Good To Go
We appreciate you taking the time to share your thoughts with us. We understand your perspective, and we are sorry to hear that your experience with our service did not match the promise of our mission.
While our goal is to make saving surplus food seamless and rewarding, we know that the reality can sometimes fall short when an order or store experience does not go as planned. We take all feedback seriously as it helps us identify where we can improve for both our customers and our store partners.
If you had a specific issue with a recent order, please reach out to our dedicated support team through the help center in the app. Sharing the details of your experience will allow us to look into it directly and help make things right.
Thank you for giving Too Good To Go a try, and we hope to have the opportunity to provide you with a much better experience in the future.
Too Good To Go Team
Bread is considered a frozen food???
I purchased a “frozen food” surprise bag from Whole Foods. What I got was 3 loaves of bread. Not even frozen or refrigerated bread, but regular on the shelf bread. I thought I just received the wrong package so I went back inside the store. The gentleman at Whole Foods told me that that was the correct package. They consider Bread a frozen food. He agreed with me that it was not right, but said there was nothing he could do about it and that I would have to complain to Too Good To Go. I sent an email to them, but have not received a reply back yet.
August 28, 2026
Unprompted review
Reply from Too Good To Go
We appreciate you taking the time to share your feedback with us, and we are so sorry to hear about your experience with your Whole Foods order. We completely understand your frustration when receiving shelf-stable bread in a bag specifically labeled for frozen items, as clear category descriptions are essential for set expectations.
While our partner stores package surplus items based on daily availability, the contents of a specialized bag should always align with the listed category. Receiving room-temperature bread for a frozen food rescue certainly falls short of what you were led to expect.
Please reach out to our dedicated support team directly through the help center in the app so we can look into your inquiry and make things right for you. Our team reviews every request sent through the help center, and contacting us there will allow us to locate your account, investigate the mix-up, and pass direct feedback to the store.
Thank you for your patience and for bringing this to our attention. We hope to have the opportunity to resolve this for you soon and provide a much better experience in the future.
Too Good To Go Team
Unhappy with my experience
I got a mystery bag from ShopRite and I think they misunderstood the mission of the app. I received canned food, cereal and rice. All these items have a long shelf life. Isn’t the whole point of the app to get food that would have gone to waste otherwise? I think ShopRite isn’t clear on the types of food that are supposed to be included.
August 29, 2026
Unprompted review
Reply from Too Good To Go
We appreciate you taking the time to share your feedback with us, and we understand your confusion regarding the items in your Surprise Bag from ShopRite. It is completely reasonable to expect short-dated or perishable goods when rescuing surplus food.
While many of our partner stores use Too Good To Go for fresh produce or baked items, surplus food can also include pantry staples like rice, cereal, or canned goods. Stores often list these items when they have overstocked inventory, seasonal packaging changes, or products approaching their best-before dates that would otherwise take up shelf space and eventually be discarded.
However, we always want our customers to feel they received a great variety and fair value for their rescue. Please reach out to our dedicated support team through the help center in the app so we can look into your specific order and pass your feedback along to ShopRite.
Thank you for participating in our mission to reduce food waste, and we hope your next Surprise Bag is a much better fit for your expectations.
Too Good To Go Team
Reply from Too Good To Go
We appreciate you taking the time to share your feedback with us, and we are so sorry to hear about your disappointment with your recent order. We completely understand how frustrating it is when a rescue falls short of your expectations regarding value and variety.
Our store partners are expected to provide a Surprise Bag that meets the full advertised value, even when the items consist of beverages. While the contents always depend on what is left over at the end of the day, receiving just two drinks for that price certainly sounds like a disappointing experience.
Please reach out to our dedicated support team through the help center in the app so we can look into this for you. Providing your order details and any supporting information will help us evaluate the value of the bag and relay direct feedback to the store.
Thank you for helping us divert surplus food from going to waste, and we hope we can offer you a much better experience next time.
Too Good To Go Team
Excellent quality and variety of…
James Whelan Butchers: First experience with them. Excellent quality and variety of product. Amazing service. Professional, helpful and polite staff. Highly recommended on To Good To Go.
August 29, 2026
Unprompted review
Easy order, not enough businesses
I love how easy it is to order, then the reminders keep me from forgetting.
The negative is the lack of businesses that participate.
August 24, 2026
Unprompted review
Very disappointed in content
Very disappointed in content , 4 bottles of water an onion , 2opened bags of multi crisps , and a packet of biscuits
August 29, 2026
Unprompted review
Reply from Too Good To Go
We’re really sorry to hear that your surprise bag was such a letdown. We hold our partners to high standards regarding both quality and overall value, and receiving opened items along with mostly pantry staples falls far short of the experience we want you to have. Please reach out to our support team through the Help Centre in the app so we can look into this order and help make things right.
Your feedback is crucial in helping us maintain the standard of our offerings, and we truly appreciate your efforts to fight food waste with us.
Too Good To Go
There is a 7-11 on hwy 41 in palmetto…
There is a 7-11 on hwy 41 in palmetto refusing to participate. So when I went to pick up they said no.
My first order to pick up was confusing but am glad I stopped
CircleK on Mango road.
August 28, 2026
Unprompted review
Reply from Too Good To Go
We appreciate you sharing your feedback with us, and we are so sorry to hear that the 7-Eleven team in Palmetto refused your order when you arrived. We understand how disappointing it is to travel to a store only to be turned away, especially when you are looking forward to your pickup.
Our store partners commit to fulfilling orders placed on the app, so we take incidents like this very seriously. We are glad to hear your experience at Circle K went well, but we want to make sure your visit to 7-Eleven is properly addressed.
Please reach out to our dedicated support team through the help center in the app so we can look into this order for you. Sharing your order details will allow us to address this directly with the store management team and prevent this from happening again.
Thank you for your support in rescuing surplus food, and we hope your next experience is completely seamless.
Too Good To Go Team
Great app
Great app, great idea, reduces food waste and my monthly shopping bill, can’t complain about that. Experience leads to choosing the best buys
August 26, 2026
Unprompted review
Reply from Too Good To Go
We appreciate you taking the time to share your feedback, and we are so sorry to hear about your experience. While food rescued through Too Good To Go is surplus, it should always be safe, good quality, and enjoyable to eat, so we take comments like yours very seriously.
Please reach out to our dedicated support team through the help center in the app so we can gather a few more details and look into this further. Any supporting information about the items you received will help us investigate this case and relay feedback directly to the store.
Thank you again for bringing this to our attention, and we hope we can provide you with a much better experience in the future.
Too Good To Go Team
Got a tgtg from Tim Hortons and what I…
Got a tgtg from Tim Hortons and what I received was not what was in the description of the tgtg was meant to be very disappointed and staff in there wouldn’t rectify it even though I pointed out it wasn’t the right stuff would strongly not recommend just a complete waste of time and money oh and yes I have been ther on 2 other occasions and it was fine
August 29, 2026
Unprompted review
Reply from Too Good To Go
We are so sorry to hear about this! We completely understand your frustration—when a store includes specific guidelines in their bag description, receiving something entirely different and having the staff refuse to help is a huge waste of your time and money.
While Surprise Bags are based on end-of-day surplus, store partners are required to adhere to any item categories explicitly outlined in their listing descriptions. We take full responsibility for this experience, as the staff at Tim Hortons should have addressed your concerns politely and ensured your bag met the promised criteria.
Every case is reviewed individually by our team. Please reach out to us through the Help Centre in the app with your order details (and a photo of what you received, if possible). Our Support team will investigate this issue directly with the store management to make things right for you.
Thank you for your honesty, and we hope we can restore the good experiences you had on your previous visits!
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