Order Paid in February, Still Not Resolved Months Later
I rarely leave reviews like this, but my experience with Toolnation has been extremely disappointing.
I placed and paid for order 23000031446 on 28 February 2026 (€787.97). What followed has been over two months of delays, incomplete deliveries, and an unresolved issue that is still ongoing.
The order was not delivered in full. I received partial shipments across March and April, however the batteries were never included.
Despite this:
* I was repeatedly told the order had been fully dispatched
* Tracking numbers were provided and marked as “delivered”, despite items missing
* I had to chase multiple times just to get basic updates
On 2 April, I was explicitly told that the batteries would be sent in the final shipment. That shipment arrived, and once again, the batteries were not included.
When I raised this, instead of resolving the issue, customer service:
* Repeatedly requested photos of packaging that had already been disposed of weeks earlier
* Refused to progress the claim without this
* Failed to offer any practical solution
At this point:
* The batteries have never been delivered
* No replacement has been sent
* No refund has been issued
This is not a courier issue, it is a failure in fulfilment and customer service. The most frustrating part is not the missing item, but the complete inability to resolve a straightforward problem.
As a business operating across multiple countries, we rely on suppliers to act professionally when things go wrong. Unfortunately, this experience has been the opposite.
I would strongly recommend caution when ordering, particularly for higher-value items.