Toolport GmbH Reviews 

Ordered a tent on april 26. Received an e-mail on april 30 from them and Schenker to choose a delivery date. I chose may 7 but still waiting. Called Toolport and they explained the e-Mail is straight BS and you cannot choose a delivery date at all. Nobody knows when it will be delivered. Terrible customerservice. They took my €455,00 and after that they do nothing. Never ever order something here.

Im extremely disappointed with both the quality of the product and the response from House of Tents.

After purchasing a second Toolport tent, three zips failed after the very first setup. This has left me with a structure that cannot even be properly closed, completely unacceptable for something marketed as durable storage.

What’s even more frustrating is their response. They’ve simply stated that zips are excluded from the warranty, blaming “usage factors”, despite the fact this happened immediately, not over time. There has been no real investigation, no accountability, and no willingness to stand behind their product.

To then suggest I should pay for replacement panels for something that failed almost instantly is frankly poor customer service.

For context, my first tent from them had significantly stronger zips and no issues, so this clearly points to a decline in product quality.

If you’re considering buying, be aware:
• The materials (particularly zips) are weak
• Warranty exclusions are used to avoid responsibility
• Aftercare is dismissive at best

This completely ignores basic consumer rights. Products should be of satisfactory quality, fit for purpose, and durable — none of which apply here if key components fail immediately.

I’ve spent a lot of money with this company and expected far better. I would not purchase again.

After having some transit communication issues . This was eventually resolved by a phone call and the customer care after that was excellent.

Toolport 2.4 X 3.6M Heavy Duty Carport
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> I hope this review will save potential buyers from the frustration and disappointment I've been through.
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> I looked up TOOLPORT online and got the 'Houseoftents.co.uk' website. There was a video under this product showing how to assemble a somewhat larger version, and a photo of the parts. I saw a UK phone number to call for 'expert advice'.
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> So I decided to buy, and via Amazon as they already had my details.
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> The boxes finally arrived some days late from Germany. Two of them had been badly damaged.
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> Assembly was a nightmare. The instructions were be incorrect and inadequate. Some parts had been included without explanation while other parts were missing.
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> The video on the website demonstrates a tensioning system which uses special baseplates and ratchets. These weren't included.
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> So I rang the 'Expert' at House of Tents UK and was horrified to get a recorded message saying it was a public holiday in Germany and nobody was available! (Thursday May 29).
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> We assembled the tent as far as we could and I rang House of Tents UK the next day. 'Expert advice' turned out to be a Sales Support Manager who kept having to consult her colleagues and call me back. She had clearly never constructed a tent like this.
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> I wanted to know why the tensioning system shown in the video hadn't been included. After many phone calls and the detailed email I was asked to send, I finally got a response full of apologies, but :
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> ''As mentioned on our website and Amazon listing, product specifications—such as colour or some design elements—may vary slightly from the images provided.'' The tensioning system is ''designed for a different, larger model and not compatible with the product you purchased.''
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> Tensioning is clearly an important structural element - more than a slight variation in the design. Without it, the tarpaulin has to be tied to flimsy metal spikes which have to pierce the cover in order to be pushed into the ground.
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> I pointed this out and asked for advice on purchasing smaller ratchets suitable for this tent, but got the response - ''we want to make it clear that you will not be contacted by an 'expert' from our company.....this message is our final communication in this matter....as we consider the case to be closed and fully resolved.''
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> So buyer beware, do not be misled into
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> a) thinking this tent has the tensioning system supplied as standard by most other companies charging half the price.
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> b) thinking you will ever get to talk to an 'expert.
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> c) thinking this German company has a presence in the UK. According to Companies House, TOOLPORT LTD was dissolved on 25th January 2025. 'House of Tents UK' is not the name of any company registered in the UK.
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⭐️⭐️⭐️⭐️⭐️ Excellent Product and Outstanding Customer Service

I bought a marquee from Toolport GmbH via Amazon, and from the moment it arrived, it was a real joy to set up! The installation was surprisingly fun and easy to follow, and the final result looked absolutely fantastic, sturdy, well-designed, and visually impressive.

What truly stood out, however, was the exceptional customer service. Even when I encountered an issue later on, Toolport went above and beyond to help. Despite the return period having passed, they made every effort to resolve the matter amicably and professionally, finding a fair solution that completely exceeded my expectations.

Their commitment to quality and customer satisfaction is rare to find. I'm genuinely impressed and will not hesitate to buy from them again. Looking forward to purchasing many more products from Toolport, highly recommended!

Got paviljong Forest Superior, loft grey, 3x4, and impressed by everyrhing. Quality on paint, screws, fittform,construction,curtains. Even plastic knobs on top of screws just clips on perfectly. My best purchase in a long Long time.Ronny in Norway.

The company has delivered a good product and on time.
In particular, their Danish department 'Team Teltpartner'/ employee Kristina Rasmussen should be highlighted for shown outstanding patience and excellent service.

I will look forward to using my new tent for upcoming art markets.

We purchased a gazebo via Amazon UK. The product is first class, comprised of powder coated aluminium posts (wood effect) and galvanised steel roof, the gazebo comes with very well made waterproof curtains which can be zipped together making it suitable for all seasons use. Everything about the product is top quality and it’s clearly very well designed with attention to detail. After constructing the gazebo we discovered that a few components were missing - these were finishing caps for aesthetics, they didn’t affect the actual build. We contacted Toolport about this and also to ask a couple of questions about the construction (to double check that we had understood all instructions) and we received fantastic customer service from Débora Mérida. The only other comment I would add is that constructing the gazebo does take time, we had three people involved which was ideal, realistically it took 2 days to put the gazebo together and all of them are experienced in DIY, the instructions provided were excellent. We would highly recommend this product and the company. Order number 205-4399642-1919564

After a challenging start for customer service due to effects of Covid 19, I am very pleased to say that this company's after sales customer service has proven to be one of the best I have dealt with.

Well done to all especially ~Andreas