Hi dear, It's very embarrassing to share with you about the issues. Actually, I didn't order anything via Tools Shop. I scroll down Facebook in the meantime Tools Shop appears and unfortunately pres... See more
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See what reviewers are saying
The company seems trustworthy as my refund is being taken cared of...I made a mistake in becoming a member as I wasn't very aware of what it was I was entering. I couldn't even remember now how it ha... See more
I want to cancel my membership. That appears to be a complicated process. I accidentally opened an account and tried to cancel it shortly after that. There is an cancellation period of 14 (!) days. I... See more
Very nice company with tools very valuable for your house. With any mistakes you make they are very quick to help you out and are always one email or one phone call away I recommend
Breach of guidelines
I wanted to cancel my membership…
I wanted to cancel my membership because I didn’t really know what I had gotten into. Membership was cancelled but each time I ordered something it was accepted and then cancelled saying item was out of stock I made a complaint and I’m pleased to say Raj at tool shop is sorting the matter out and refunding my membership fee if I give the company a four or five star rating on here so here goes let’s see if they deserve the rating and I get my refund
April 6, 2024
Unprompted review
Gave me refund
April 2, 2024
Unprompted review
Reply from Tools Shop
Dear Tim,
Thank you for the review and we are so glad that you are happy .
Feel free to reach out to us anytime.
Best regards
Ayla
Reply from Tools Shop
Dear Jay,
Thank you for the review and we are so glad that you are happy .
Feel free to reach out to us anytime.
Best regards
Ayla
Perfect solution for difficult situation
Violet was great at reaching out with my issue and solve it, this was the quickest and best solution I could have asked for.
March 12, 2024
Unprompted review
Reply from Tools Shop
Dear Elizabeth,
Thank you for the review and we are so glad that you are happy .
Feel free to reach out to us anytime.
Best regards
Ayla
Responding to a Shein offer which…
Responding to a Shein offer which appeared above board but then redirected me into Tools Shop
Spoke to Tools Shop chat 4 times to cancel. The first seemed successful but then I received a mail saying they would take a subscription/ top up fee in 72 hours.
I spoke to them again advising that I had not signed up to their site - was advised they had cancelled.
Then received a message from my bank asking me to call.
They gave some advice and I contacted tool shop me again to speak with ‘Sammy’ who told me I must have given my details but they were not Shein .
He said that he had cancelled my subscription and a mail confirming this was received .
If money comes out i will be speaking to my bank again as they have advised that if I have a cancellation email then Tools Shop Me cannot take funds so they would then initiate a refund and fraud investigation
March 12, 2024
Unprompted review
Reply from Tools Shop
Dear Anthony,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@tools-shop.me for further assistance.
Your trust and satisfaction are our top priorities.
Best regards ,
Ayla
Issue Resolved
THIS ISSUE HAS BEEN RESOLVED TO MY SATISFACTION VERY QUICKLY BY THE COMPANY
February 13, 2024
Unprompted review
Reply from Tools Shop
Dear Belfast,
Thank you for the review and we are so glad that you are happy .
Feel free to reach out to us anytime.
Best regards
Ayla
Great experience!!!!
January 10, 2024
Unprompted review
Reply from Tools Shop
Dear Ernesto,
Thank you for the review and we are so glad that you are happy .
Feel free to reach out to us anytime.
Best regards
Ayla
This site is a cover for a scam
This site is a cover for a scam - do not respond to any solicitation!
October 7, 2023
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