Should I post how many times u have threatened me u scam pathetic company u have stolen thousands from me lawsuit very soon 🔜 against ur scam company. It's all over on line they got shut down for und... See more
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This casino takes way to long to pay withdrawals. Then they want documentation about your income. Thats fine bank statements or proof if credit card but they have no right to ask for documents requiri... See more
Horrible... They take ages to allow to pay even interact? Come on. Totally unsatisfied I am. I requested withdrawal of my own winning and it has not been done. I recommend to play on MGM they are much... See more
First online casino I've seen that's extremely transparent about their slot's RTP and it reflects in game-play (unlike some other shady casinos). Their loyalty program is also great. Unlike other casi... See more
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2.0
Poor
221 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 month
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Why do you steal money from players I…
Why do you steal money from players I made a mistake of depositing 100 dollars into your casino Was unable to withdraw because of some stupid rule your casino has This is outright theft and I will be phoning the lottery game association of Canada to tell them about this theft Sincerely Helen Oleniach
December 28, 2025
Unprompted review
Reply from Tooniebet
Dear Helen,
We are truly sorry for the frustration and the deep sense of worry this has caused you.
We know how upsetting it feels when you can't access your own $100—it’s a heavy feeling, and the last thing we want is for you to feel like your money is being "stolen."
We want to be very clear: we never want our rules to feel like a barrier to your funds. Whether it's a wagering requirement or a verification step, we want to help you navigate it as quickly as possible. We would like to try and make it right.
Please reach out to our Live Chat and ask to speak with a representative.
We would like to review your account and find a fair way to resolve this so you can have peace of mind.
Best wishes,
Tooniebet Customer Support
i've never been on a more problematic…
i've never been on a more problematic site. Keeps freezing. when I attempted to withdraw my funds, it froze up and wouldn't let me withdraw it
It's the worst casino site I've ever used. DO NOT RECOMMEND IT
December 26, 2025
Unprompted review
Reply from Tooniebet
Dear Diana,
We are genuinely sorry to hear about these technical frustrations.
There is nothing more stressful than a site freezing when you are in the middle of a withdrawal—it’s a terrible feeling, and we completely understand why you're so upset.
We want to make sure your funds are safe and that we get this fixed for you immediately.
We’re a team of people, and we hate that our technology has let you down.
Please reach out to us via Live Chat right away so we can investigate the technical glitch and help you process your withdrawal.
We thank you for your understanding and we sincerely apologize for any inconveniences caused.
Best wishes,
Tooniebet Customer Support
Gambling is for losers stop advertising…
Gambling is for losers stop advertising to me
December 12, 2025
Unprompted review
Reply from Tooniebet
Dear Graham,
We hear your frustration loud and clear, and we truly apologize for the intrusion.
We completely respect your perspective, and the last thing we want to do is send advertising to someone who doesn't want to see it.
We never want our marketing to feel persistent or unwelcome.
If you can reach out to us via our Live Chat or email, we will make it an absolute priority to ensure your details are removed from our mailing lists immediately.
Best wishes,
Tooniebet Customer Support
Jacques was very nice & accomodating…
Jacques was very nice & accomodating when I asked about withdrawal times. Great customer support! Love the new app
December 12, 2025
Unprompted review
Reply from Tooniebet
Dear Jack,
We’re so happy to hear you’re enjoying the new app! It’s also wonderful to know that Jacques provided such great support and made your withdrawal questions easy to navigate. We’ll be sure to pass your kind words along to him—he’ll be delighted to hear it.
Thank you for being a part of our community and for taking the time to share your positive experience!
Best wishes,
Tooniebet Customer Support
Only reason I am rating 2 stars instead…
Only reason I am rating 2 stars instead of 1 is because they have decents bonuses on deposits .. but thats it ... they made facescan and scan my passport which is normal but then they asked for a utility bill Ok thats normal but after they asked for a bank statement AND THEY ASKED FOR A SELFIE OF ME HOLDING MY PASSPORT WITH THEIR WEBSITE IN FULL VIEW like what the hell is that never in all my casinos KYC have I been asked such a silly request it was impossible for me to do such a selfie I had to ask my children to take the picture for me because I was holding a passport and a cellphone with tooniebet loading on the screen .. really predatory behavior for senior users..... I DON'T RECOMMEND THIS PLATFORM TO ANYBODY
December 11, 2025
Unprompted review
Reply from Tooniebet
Dear El,
We are truly sorry for the stress and frustration our verification process caused you.
We know that being asked to take a "selfie" while juggling a passport and a phone screen feels excessive and, as you said, quite "silly."
It was never our intention to make things feel predatory or impossible, especially for our senior users. We are so grateful your children were there to help, but we hear you loud and clear: it shouldn't be that difficult to access your account.
While these security steps are in place to protect your funds, we clearly need to make the process more user-friendly.
We appreciate you sticking with us for the bonuses, and we're committed to making your future experiences much smoother.
Best wishes,
Tooniebet Customer Support
A complete scam
A complete scam. I checked before I added money to see if withdrawing money had a wagering limit. I read everything. Well as soon as I signed up it promptly told me I couldn't withdraw my money. I was supposed to get a bonus and free spins. That never happened. Played my 30 because I had to. I won 80 cents once. A compete scam. I can't believe I fell for it. Places like these shouldn't be allowed to operate. It seems highly illegal what they're doing
Edit - they replied and didn't even mention me not getting the bonus or free spins. What a joke. Do not support these crooked people
December 7, 2025
Unprompted review
Reply from Tooniebet
Dear Jesse,
We are incredibly sorry for failing you twice. We completely missed the mark in our previous reply by not addressing your missing bonus and free spins, and for that, we truly apologize.
It is deeply frustrating to do your research only to feel misled.
We want to investigate exactly why those rewards didn't trigger and help clarify the withdrawal situation.
Please reach out to our Live Chat and ask for a representative—we want to manually review your account and prove we aren't the "crooked" team you experienced.
Best wishes,
Tooniebet Customer Support
Poor winning percentage
Poor winning percentage. I have never seen funds evaporate so quickly. My time out period will be ions longer than my playing period. I suggest taking your chances on other sites that at least allow you to enjoy the games for a longer period of time. That’s what I’ll be doing.
December 7, 2025
Unprompted review
Reply from Tooniebet
Dear Marc,
We’re sorry to hear that your recent sessions haven’t been as rewarding as you’d hoped.
We truly understand the frustration that comes with a "cold" streak, and we never like to see our players walk away feeling disappointed.
It is important to note that all games on our platform utilize certified Random Number Generators (RNG) to ensure that every outcome is completely random and independent. While this ensures fairness for everyone, it does mean that gaming sessions can be subject to volatility. We provide a wide range of games with varying Return to Player (RTP) percentages, and we always encourage our players to explore different titles that might better suit their preferred pace and style of play.
We also want to support your decision to take a "time out." At Tooniebet, we are committed to responsible gaming; if the experience is no longer enjoyable, taking a break is always the right choice. We value your feedback and hope that, should you choose to return in the future, we can provide you with the entertainment experience you're looking for.
Best wishes,
Tooniebet Customer Support
Very well spoken also polite and a well…
Very well spoken also polite and a well spoken scholar. True gentleman Tristan was.
December 2, 2025
Unprompted review
Reply from Tooniebet
Dear Andrew,
We are absolutely delighted to read your kind words today!
Hearing Tristan described as a "true gentleman" and a "well-spoken scholar" truly warmed our hearts. We know that in the world of online gaming, finding someone who treats you with that level of respect and professionalism can make all the difference and we are so proud that Tristan hit the mark for you.
We truly believe that support should be about more than just solving problems—it should be about human connection. We will be sure to share your glowing feedback with Tristan personally; he is a valued member of our team, and knowing that he made such a positive impression will undoubtedly make his day.
Thank you so much for taking the time to share your experience with the community.
It’s players like you who make what we do so rewarding, and we can't wait to see you back at Tooniebet soon! :)
Best wishes,
Tooniebet Customer Support
Such a scam!!
Such a scam!!! I lost many thousands of dollars and when I finally get a small win they put me through many verification processes and no matter how many valid documents I provided they would decline. STAY AWAY!!! Any other verified Ontario casino is miles better then this scam.
December 1, 2025
Unprompted review
Reply from Tooniebet
Dear PIJ,
We are truly sorry to hear about the experience you’ve had, and we want you to know that we are listening.
Losing a significant amount of money is incredibly heavy, and we can only imagine the frustration of finally hitting a win, only to be met with a wall of verification hurdles. That "win" should have been a moment of relief for you, and we are gutted that it turned into a source of even more stress.
We hear your concerns about the document process loud and clear. It is never our intention to make our players feel like we are creating barriers or "stalling" to avoid a payout. While we are required to follow strict verification protocols—especially within the Ontario market—we clearly haven't made this process feel fair or transparent for you. Seeing your valid documents declined repeatedly is exhausting, and we want to help you get past this.
We want to personally step in and resolve this.
Please reach out to our Live Chat and ask to speak directly with a representative regarding your Trustpilot review.
We want to do everything we can to get this sorted so you can access your winnings and feel respected as a customer.
Best wishes,
Tooniebet Customer Support
It advertised 200 free spins and they…
It advertised 200 free spins and they would match your deposit , put 200$ i did not get any free spins , it showed they added 200 so I played dirty the "free 200" got to 350 than tried to pull my 200 out and it said I acctually now had 20$ "real money" and wouldent let me pull out anything. So not only did I not get anything that was advertised i did not even get my money back?
Huge scam worst gambling online casino made me quit all together what an absoulet crock of sh*t
November 29, 2025
Unprompted review
Reply from Tooniebet
Dear Munchydude,
We are genuinely gutted to read this. There is nothing more frustrating than feeling like you’ve been lured in by a promise, only to have the experience turn into a confusing and stressful ordeal. We know that when you deposit your hard-earned $200, you expect clarity and fairness, and it is clear we have completely failed to provide that for you.
We want to be incredibly open with you: bonus terms and "real money" vs. "bonus balance" calculations can sometimes be incredibly complicated, but that is our responsibility to make clear, not yours to struggle through.
We are a team of people and we hate knowing that we’ve caused this level of distress.
We want to get to the bottom of this immediately. We want to look at exactly why those 200 free spins didn't trigger for you and walk through the math of your balance together so it makes sense.
Please reach out to our Live Chat team right away and ask to speak with a representative regarding your Trustpilot review.
We want to review your account history manually and see how we can make this right.
We truly value your honesty, and we hope for the chance to earn back even a small piece of your trust.
Best wishes,
Tooniebet Customer Support
**WARNING TO USERS**
After reviewing several online casinos, I was prepared to give this platform a positive rating. However, I specifically wanted to see how they would behave once real winnings came into play—and they confirmed every concern I had.
I was marked as “Fully Verified” the moment I joined, without being asked for a single document. But the second I started making larger withdrawals, my “Fully Verified” status was suddenly revoked. My ability to withdraw, deposit, or even play any games or sports bets was blocked without warning. Only then did they demand multiple documents and pieces of identification.
Their own FAQ states a 24–48 hour verification window, yet a customer support agent contradicted this and told me it would take 3–5 business days. Meanwhile, I have nearly $4,000 locked in my account, inaccessible.
This pattern is becoming far too common: online casinos delaying withdrawals or introducing last-minute verification hurdles specifically when players start winning. AGCO needs to investigate these practices, because they are clearly being used as a barrier to stall or discourage legitimate withdrawals.
If this is how you treat paying customers, good luck retaining any.
November 9, 2025
Unprompted review
Reply from Tooniebet
Dear Fausto,
We are incredibly sorry for the stress and the deep sense of frustration this has caused you. We know that hitting a significant win of nearly $4,000 should be a moment of pure celebration, and instead, it has turned into a source of anxiety and suspicion. That is the absolute last thing we want for our players, and we hear your concerns loud and clear.
We also want to sincerely apologize for the conflicting information you received regarding our verification timelines.
Hearing 24–48 hours in our FAQ and then being told 3–5 business days by an agent is confusing and, quite frankly, unacceptable.
We understand why that feels like a stall tactic. While larger withdrawals often trigger more rigorous security checks required by our regulators to ensure the safety of your funds, we clearly failed to communicate that process in a way that felt fair or transparent to you.
We want to make this right immediately. We don't want you to feel like we are creating barriers to your legitimate winnings. We are a team of real people, and we want to see that money in your hands just as much as you do.
Please reach out to us via Live Chat and ask to speak directly with a manager regarding your Trustpilot review.
We will personally ensure your documents are reviewed with the highest priority so we can get your account back in good standing and your withdrawal processed.
Best wishes,
Tooniebet Customer Support
Never in my life had I have to go…
Never in my life had I have to go through this kind of verification process. Provided them with my bank statements and utility bills for proof of identification and they still keep ask for more afterwards, it’s a never ending process. It feels like they are doing this on purpose so you can’t withdraw your funds. Stay away from this company!
August 30, 2025
Unprompted review
Reply from Tooniebet
Dear JL,
We truly understand how frustrating it can be when a verification process feels repetitive or takes longer than expected. Please accept our apologies for the inconvenience this has caused you.
As a licensed and regulated gaming platform, we are legally required to conduct thorough relevant checks. These are not intended to delay your withdrawal, but are mandatory protocols to ensure the security of all transactions and to comply with our licensing obligations.
Occasionally, our compliance team may require additional or more specific documentation to fully verify an account according to these international standards.
We want to help you get this resolved as quickly as possible so you can access your funds. Please contact our dedicated support team at support@tooniebet.ca with your account details, and we will prioritize a review of your pending documents to see what is needed to finalize your account status.
Best wishes,
Tooniebet Customer Support
Display of misleading stats
West Ham vs Newcastle.
At half time:
Newcastle shots on target dispalyed as 4.
I took a bet for shots on target over 4.5 at odd 1.25
89th minute, there is a shot on target and my bet needs to be a win. Meanwhile somehow they realised that they have displayed the wrong stat and shots on target at half time was only 3.
Instead of voiding the bet, they declared it as a loss as the game eventually ended wirh only 4 shots of target after 90 minutes.
In short, TOONIEBET provides wrong stats of 4 shots on target to mislead you into betting and then steals money from you.
November 2, 2025
Unprompted review
Reply from Tooniebet
Dear Yogendresingh,
We sincerely apologize for the frustration caused by the stats discrepancy during the West Ham vs. Newcastle match. We understand how disappointing it is to see a shift in data mid-game, especially when it impacts your betting strategy.
While we strive for real-time accuracy, the live statistics displayed on our platform are provided by third-party data feeds for informational purposes.
As per our Terms and Conditions, all bets are settled based on the official statistics provided by the governing sports body (in this case, the official Premier League data). If the official record confirmed 3 shots on target at halftime rather than 4, the final settlement reflects that official total.
We never intend to mislead our players, and we take your feedback regarding how these corrections are communicated very seriously. We would like to take a closer look at your specific bet slip and the timing of the data update.
Please contact us at support@tooniebet.ca so our relevant team can review this for you.
Best wishes,
Tooniebet Customer Support
worst casino i ever played
worst casino i ever played. 60 cents for bonus rounds not once but 95 percent of the times i will hit the free spin.. no one will win with that kind of Casino. My experience is like getting robbed in broad daylight!!!
November 1, 2025
Unprompted review
Reply from Tooniebet
Dear olivernazario,
We completely understand the disappointment of finally hitting a bonus round only to see a return that doesn't match the excitement.
It’s a tough break and while all game outcomes are determined by audited random number generators, we know that doesn't make a small win feel any less frustrating.
We appreciate you sharing your experience, even when it’s a frustrating one.
We wish you the best of luck in your future sessions , wherever they are! :)
Best wishes,
Tooniebet Customer Support
Worse site along with Party Casino
Worse site along with Party Casino. Your just giving them free money. They say its random but these site you won't win anything after. I've tried. You go through this spin cycle and they do not let you win in any game. Will delete these apps
October 29, 2025
Unprompted review
Reply from Tooniebet
Dear Khoi,
We are concerned to see your comments regarding your experience with our withdrawals and bonuses.
Please be assured that Tooniebet is a fully licensed and regulated platform, and we take our commitment to fair play and transparency very seriously.
While we do have terms and conditions in place to protect the integrity of our promotions and platform, we never aim to withhold funds without a valid, policy-based reason (such as pending verification or bonus requirement fulfillment). We would like the opportunity to review your specific account and provide clarity on the "administrative decision" you mentioned.
Please reach out to our dedicated support team at support@tooniebet.ca with your account details so we can look into this and work toward a resolution.
Best wishes,
Tooniebet Customer Support
This site is a scam
This site is a scam. They will not let you withdraw and they won't honor their bonuses. They will say its an internal administrative decision in line with their policy. Beware this is not a legit site. Just somewhere to deposit money never to get back.
October 25, 2025
Unprompted review
Reply from Tooniebet
Dear Adam,
Thank you for sharing your experience. We understand your frustration and want to assure you that our games meet regulatory standards for fairness. For any questions or concerns, please contact our support team through live-chat on the website - we’re here to help.
Best regards,
Tooniebet Team
Would give this site a 0 if I could
Would give this site a 0 if I could. Played this casino for well over 6 months. Multiple withdrawals a couple of wins here and there. Dreaded verification process comes about. Gave them all the info they asked for multiple times every which way possible to verify. Still keep asking for more stuff. So that's on going but I have an email from them to fill out a questionnaire thing so I fill it out. They unlock my account cool still showing they want documents for verification. Whatever play for 2 weeks more. All of sudden my account is locked again for no reason. They also claim to have 24/7 support but every question "gets sent to the relevant department" and then its 2-3 days before they message back. Email they're vip team takes 8 hours for them to respond. Constant pop up windows contalstantly kicks out of games due to "not being able to be verified" even though i have 1.5gbps internet that has no problems on any other site. Constantly have some way to go back on bonus or not be able to activate them for some reason. Absolutely none of they're games hit anything unless you spend a ridiculous amount of money. Honestly its just endless the list of stuff. And then they'll tell you its because of regulations when magically they are the only ones they have this trouble. Terrible casino just stay away.
October 24, 2025
Unprompted review
Reply from Tooniebet
Dear Curtis,
It is incredibly disheartening to hear that after six months of playing with us, you’ve encountered such a persistent wall of technical and administrative hurdles.
We know how draining it is to provide documents repeatedly only to feel like the goalposts keep moving, and having your account relocked after a brief period of access is clearly not the experience we want for our long-term players.
Regarding the support delays and technical interruptions you mentioned, we hear your frustration. While our team aims to be available around the clock, complex verification cases often require specialized review, though we recognize that the wait times you've experienced are far from ideal.
We are also looking into the connectivity issues you described, as a high-speed connection should normally provide a seamless experience without constant interruptions.
A member of our VIP management team will reach out to you directly to consolidate your verification requirements and provide a clear path forward so we can get these issues resolved once and for all.
We thank you for your understanding and we sincerely apologize for any inconveniences caused to you by the whole process.
Best wishes,
Tooniebet Customer Support
Unacceptable behaviour from a regulated sportsbook
Recently decided to deposit after receiving a sports reload offer via email
Managed to go on a nice run and finished my rollover. I had withdrawn once before a couple months earlier and was expecting the same smooth process
Unfortunately this time was different. After my withdrawal remained pending for a full 3 days they decided to hit me with the dreaded further verification
I provided bank statements of previous months excluding October. I provided all screenshots of October from online banking because statements aren’t available until the month is over
I provided a letter from the CRA which was also rejected. I don’t own the home I live in so the only documents I can provide are a paper bank statement or an official letter from the CRA. If you won’t accept that than I’m honestly left speechless
Keep in mind I’ve only ever deposit around $500 total into the account. It’s already an infringement on my privacy asking for months worth of bank statements, but it’s something I’ll obviously do to receive my funds
There has been a lack of communication on their part this whole time and it truly feels like I’m being sent on a wild goose chase using shady tactics you’d expect from some shady small tier offshore sportsbook
October 22, 2025
Unprompted review
Reply from Tooniebet
Dear Nick,
We sincerely apologize for the frustration and the feeling of being sent on a "wild goose chase."
We understand that providing sensitive financial documents can feel like an invasion of privacy, but these requests are strictly required by our regulators to ensure the security of all transactions and to meet anti-money laundering standards.
Regarding your documents, we recognize that not everyone has utility bills in their name. While our verification team usually requires official statements over screenshots because they provide a more complete record, we want to help you resolve this.
Please provide more details about the case to our live chat agents or via email and we will have our relevant department review your documents.
We thank you for your understanding and we sincerely apologize for any inconveniences caused to you!
Best wishes,
Tooniebet Customer Support
Obvious scam
Obviously don’t use the bonuses. but it was pretty funny when I got a “location check” that kicked me out of a casino hold em room, only to come back and see that my bets were erased. Anyone want to wonder what the hand was ? Pocket aces. Would have only won like 100$ or something but I couldn’t stop laughing at how ridiculous it was. Never before have I got any type of location check that voided my bets, or even one that kicked me out of a room. Glad they showed me what they were about early on and closed my account. If they will cheat me out of 100$. They will cheat you out of more. I don’t recommend this casino at all.
July 12, 2025
Unprompted review
Reply from Tooniebet
Dear Kk,
We’re truly sorry to hear about this experience.
We can certainly understand the frustration—getting hit with an automated "location check" right when you’re holding Pocket Aces is about as "bad beat" as it gets in the digital world.
Please rest assured that these checks are mandatory security protocols required by gaming regulations to ensure players are in a licensed jurisdiction; they are never manually triggered to disrupt a specific hand or win. While technical disconnections can occasionally cause sync issues between the game server and the interface, we want to be clear: we would never intentionally interfere with your gameplay or winnings.
Even though you’ve closed your account, we’d still like to investigate exactly what happened with that specific hand log to ensure our systems are performing correctly. If you’re willing to provide your details to our team at support@tooniebet.ca , we would appreciate the chance to look into this for you.
Best wishes,
Tooniebet Customer Support
Not fun!
I deposited my cash got there welcome bonus. Not one game I played got a bonus or won anything at all don't waste your time especially when there is a play through doesn't make it fun they took everything. I suggest betty is the best casino app to use I won thousands!
October 12, 2025
Unprompted review
Reply from Tooniebet
Dear Cory,
We are truly sorry to hear that your experience with our welcome bonus did not live up to your expectations.
While we aim to provide an entertaining environment, the outcome of casino games is determined by random number generators, and unfortunately, winning streaks or bonus rounds are never guaranteed.
Regarding the playthrough requirements, these are standard terms for most promotional offers to ensure fair play, though we understand they can be frustrating when you're looking for a quick win.
We appreciate your feedback, as it helps us evaluate how we present our bonuses to our players.
We wish you the best of luck wherever you choose to play! :)
Best wishes,
Tooniebet Customer Support
The Trustpilot Experience
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