As my life insurance policy was nearing it’s end date, I decided to take out a new one. Top Quote dealt with everything from start to finish and communication was excellent. Plus, the price I’m paying... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Although dealing with any insurance policy is very time consuming it was done by very polite and informative guys at a time that was convenient for me. Everything has been clear and informative. Than... See more
Company replied
Top Quote for the past few years have supported a local Manchester/Salford children's charity. As CEO of Wood Street Mission, I would like to thank everyone involved for their continued support of ou... See more
Company replied
Tan was super helpful and explained thing in a way I could understand. He was very patient with me especially as I didn’t always understand some concepts. He was also personable and charming to speak... See more
Company replied
Company details
Written by the company
TopQuote is a multi-award-winning leading UK insurance broker that provides thousands of people with tailor-made Legal & General policies.
Contact info
14th Floor, Manchester One, 53 Portland Street, M1 3LD, Manchester, United Kingdom
- 01612333111
- hello@topquote.uk.com
- top-quote.co.uk
4.3
Excellent
516 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Staff were helpful and informative
July 11, 2023
Unprompted review
Quotex is great app for trading
Quotex is great app for trading. It is easy to trade. It is very helpful for deposit and withdrawal. U can deposit & withdrawal minimum 10 $. Please go on quotex and make account and do trade.
July 10, 2023
Unprompted review
Reply from TopQuote
We feel that this review may not be related to TopQuote and that this is regarding another company.
If I could leave no stars I would!
If I could leave no stars, I would! I had a L&G life insurance for years. I got a call from this company saying they had taken over the policy and needed to make sure it was suitable for me. I explained I had insurance through other sources so this was just an extra life insurance. I was then asked all kinds of personal questions which I was not prepared to give the answers to a complete stranger and cold caller. He was very persistent and in the end I was quite abrupt and asked them to take my details off their system. I have been hounded ever since and in the end I cancelled the policy to try and get away from them! But still I get regular calls! I block the number so the next call comes through on a slightly different number! I think my only answer is going to be a complaint to the ombudsman! These people are an absolute nuisance and don’t know what the word NO means! Avoid at all costs! This has been going on since about 2019 and is still going on today, having blocked another number from them this morning! I am not sure what part of I don’t want to deal with them they don’t get!
July 4, 2023
Unprompted review
Reply from TopQuote
Dear Marian,
We are sorry to hear that you are unhappy with the service received. Legal & General wrote to you to make you aware that TopQuote would be taking over the servicing of your existing Legal & General policy. This is due to the fact that the original company who set up your policy no longer has a working/business relationship with Legal & General. Please refer to www.top-quote.co.uk/reconnect/ should you wish to find out more. The main reason for TopQuote contacting clients is to ensure that all of their personal/contact details are up to date, as this would be very important in the event of a claim.
We then periodically get in touch to check if there has been any changes in your circumstances as we would like to make sure that you are aware of the up-to-date options which are available to you, providing you with the ability to make an informed choice for your future. The alternative would be leaving you to pay a direct debit for a policy that may no longer be relevant to your life/ commitments.
We deeply regret any inconvenience caused to you, Marian. We understand and respect your need for privacy and want to assure you that your information will be deleted from our system as per your request.
Thank you once again for bringing this to our attention.
Warm Regards,
TopQuote
Pressure Tactics
This company constantly harass me regarding my Legal and General policy - leaving endless messages on my landline and mobile despite me telling them last year to remove me from their books after I had to raise a complaint due to being extremely pressured and being made to feel very uncomfortable by their techniques on the phone. They are a nightmare who don't like taking no for an answer. Do not give in to their pushy aggressive tactics. I could block the numbers but I'm currently keeping a log of how many I receive in order to take legal advice if necessary.
June 27, 2023
Unprompted review
Reply from TopQuote
Dear Helen,
We truly appreciate the time you took to share your feedback with us, and we're genuinely disheartened to learn about your dissatisfaction with the service you received from TopQuote.
Looking back at our interactions in 2021, we realise that you had concerns about the reasons for our contact, and we remember answering your query promptly. Our main goal in reaching out was to verify your personal and contact details, as it is crucial for seamless processing in the event of a claim. We encouraged you to reach out if you needed more assistance, but we didn't receive a request to erase your data from our system. Rest assured, had we received such a request, we would have promptly obliged.
Times and situations change, and as your trusted servicing agent, we took the liberty to try and connect with you over the last three months this year to update any necessary information. Despite our efforts, we were unsuccessful until this week.
We deeply regret any inconvenience caused to you, Helen. We understand and respect your need for privacy and want to assure you that your information will be deleted from our system as per your request.
Thank you once again for bringing this to our attention. If you have any further queries or need assistance in the future, please don't hesitate to contact us.
Warm Regards,
TopQuote
Advertisement
Really friendly and helpful staff who…
Really friendly and helpful staff who were very knowledgeable about the product being offered and who made sure it was appropriate to my needs and ensured that I fully understood everything
April 21, 2023
Unprompted review
Reply from TopQuote
Thanks' Lucy, for taking the time to leave such a great review. If you need anything else from us please get in touch.
The adviser on the phone was so helpful…
The adviser on the phone was so helpful and so caring he was such a big help his name was Ric
Thank you
Yours sincerely
Mary starkie
April 14, 2023
Unprompted review
Reply from TopQuote
Thank you for your great review Mary. It's great to see that you have found the team helpful and caring.
Professional and friendly
Excellent friendly staff and very professional
April 13, 2023
Unprompted review
Reply from TopQuote
Thank you Joanne for your great review, if you need any further assistance, please get in touch.
Reply from TopQuote
Thank you for taking the time to leave your review!
Advertisement
Friendly, honest advice
Rebecca was very helpful, she explained what was happening with my current policy and what the options were to continue looking after my family.
March 24, 2023
Unprompted review
Reply from TopQuote
Thank you Tony for a great review. It's great to see that Rebecca was able to give you the options for you to be able to make an informed decision on your insurance.
Top Quote keep pestering me by phone…
Top Quote keep pestering me by phone about my Legal & General life assurance policies and I have no idea why or why its any of their business, Ive never dealt with this company before so no idea where theyve got my info from or what their intentions are, or if they are even a genuine firm and not a gang of scam artists.
March 30, 2023
Unprompted review
Reply from TopQuote
Dear Paul,
We are sorry to hear that you are unhappy with the service received. Legal & General wrote to you to make you aware that TopQuote would be taking over the servicing of your existing Legal & General policy. This is due to the fact that the original company who set up your policy no longer has a working/business relationship with Legal & General. Please refer to www.top-quote.co.uk/reconnect/ should you wish to find out more. The main reason for TopQuote contacting clients is to ensure that all of their personal/contact details are up to date, as this would be very important in the event of a claim. We then periodically get in touch to check if there has been any changes in your circumstances as we would like to make sure that you are aware of the up-to-date options which are available to you, providing you with the ability to make an informed choice for your future. The alternative would be leaving you to pay a direct debit for a policy that may no longer be relevant to your life/ commitments.
If you would like us to provide you with options which you may feel could be relevant to you, please get in touch, if you no longer wish to hear from us, please let us know and we can remove your details from any future contact.
Kind regards,
TopQuote
They took my policy over from Legal And…
They took my policy over from Legal And General so rang to make sure they had my correct and up to date details, then tried his best to talk me into extending the number of years. I said I was happy with what I had so all ended well. Since then I have had two more calls wanting exactly the same information. The last one being today. Ok the policy ends when we are 78 and she asked what our plans were after that age. I said I’d think about that nearer the time, if we are still here. She said we’d be lucky to get insurance at that age! In these times when we are struggling with bills anyhow why does she think we can still afford to take out extra insurance that we may not need. She has no idea whatsoever how much we have in savings and investments. If we keep getting these calls the existing policy will be cancelled.
March 29, 2023
Unprompted review
Reply from TopQuote
Dear Anne,
The main reason for TopQuote contacting clients is to ensure that all personal/contact details are up to date, as this would be very important in the event of a claim. Regarding your policy finishing when you turn 78 yrs old, it is correct that you would be unable to take out new cover for this type of policy, as there is a cut-off age limit as to when you can apply. It’s also important to consider that life insurance is a time-sensitive product and premiums only increase as we get older, so providing you with options now gives you the opportunity to decide whilst the cost is more favourable, and you are still able to apply. Please accept our apologies if this was not explained fully to you.
Once again, we regret that you have been unhappy with the service received so far, however, if you would like us to provide you with options which you may feel could be relevant to you, please get in touch, if you no longer wish to hear from us, please let us know and we can remove your details from any future contact.
Kind regards,
TopQuote
A good experience all round !!
Had a nice chat with Cece sorry if that's spelled wrong , easy to understand, easy to talk too and ask questions at any time , always asking if things made sense, also spoke to Maisie the next day and was as useful and helpful as Cece had been , both were well spoken and understandable also friendly and full of information too good job all round
March 22, 2023
Unprompted review
Reply from TopQuote
Thank you Stephanie for a great review. The team really appreciate your feedback!
Advertisement
Advisors very friendly and informative…
Advisors very friendly and informative very easy .
March 23, 2023
Unprompted review
The person I spoke to her name is maisie
The person I spoke to her name is Maisie she was very helpful new what she was talking about and very perlightfull she is a credit to you company
March 23, 2023
Unprompted review
Great service
March 22, 2023
Unprompted review
Advertisement
Life cover to take a way the burden of my death for my family
Had a lovely chat about getting the right cover for me and my family .I must say how relieved i am that my family won't have to worry about my funeral costs
Thank you legal and General
March 21, 2023
Unprompted review
Reply from TopQuote
Thank you Moira for a great review. It is pleasing to see that you have found a policy suitable for you and your family.
Happy friendly operators
Happy friendly operators, very comprehensive. Made sure i was happy at every stage
March 17, 2023
Unprompted review
Reply from TopQuote
Thank you Martin for your great review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.