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Top Removals Reviews 293

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and reliability, making stressful international moves seamless and worry-free. The staff, from office teams to moving crews, are frequently highlighted for being professional, friendly, helpful, and attentive, ensuring everything is handled with great care and clear communication. Many appreciate the detailed planning, timely arrivals, and careful handling of belongings, with some noting that the team goes above and beyond to accommodate timelines and resolve complications. However, some people were dissatisfied with the product and customer service, citing instances of damaged furniture, missing items, and poor communication. Reviewers mentioned issues like items being damaged during transport or storage, and a lack of accountability or apology from the company when problems arose. There were also complaints about inefficient processes, language barriers, and an unhelpful unpacking service, leading to frustrating and unfinished jobs.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the professionalism,... See more

Staff

Users describe positive interactions with staff, highlighting their attentiveness, efficiency, and... See more

Product

Customers consistently note negative experiences with product quality, with many reporting damaged or missing... See more

Customer service

Clients share negative opinions on customer service, citing poor communication and a lack of urgency that led... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moving abroad can feel overwhelming, but everything was explained clearly step by step. The logistics and paperwork were handled efficiently, which gave me complete peace of mind throughout the proces... See more

Rated 5 out of 5 stars

It was great Very professional and a brilliant service. All I wish to say Pete you were kind and understood how difficult and stressful it is moving furniture from France to London Thank goodness we... See more

Rated 5 out of 5 stars

The crew arrived exactly as scheduled and got straight to work. They moved quickly without rushing and checked everything carefully to make sure items were protected and placed correctly.

Rated 5 out of 5 stars

I had an excellent experience with Top Removals Ltd. The company acted with absolute professionalism while still maintaining a friendly and approachable manner. My move from London to Boston, USA was... See more


Company details

  1. Shipping Company

Written by the company

Top Removals is a well-recognised removals company specialising in local, nationwide and international removals and storage. Operating from London, the company has the world covered with agents in most countries and regular road transport to Scandinavia, France, Germany and Switzerland.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

293 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Friendly guy

The guys were friendly but still focused on the job. Not distracting or slow. Just got on with it properly.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Everything organized

Everything felt very organized behind the scenes, like there was a clear plan and everyone knew what they were doing.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Bit of a long day

Bit of a long day but the team kept going without complaining and stayed polite the whole time, really appreciated that.

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling. The drivers broke several items during the move including an expensive X-Trainer machine. They have denied liability despite reassuring me that if any items were damaged, they would make a claim with their insurers. The delivery men were unprofessional and rude. Do not use them.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Honestly the most nicest and helpful…

Honestly the most nicest and helpful team from admin to ground workers!

They provide extra boxes and tape and I literally did not need to move a finger so much so I was told to sit down and relax ! Well until the sofa got packed away 🤣🤣!

I have nothing but 10/10 recommendations for them and have told everyone I know that is moving soon to use them!

The team gave a way of putting you and making you feel at ease in such a stressful time - as everyone knows moving house can be stressful to say the least!

If you’re thinking about booking them don’t think just call and arrange a date and get your coffee ready as you won’t need to think of a thing after that!

Thank you so so much Top Removals ( you really live up to your name 😎)

March 20, 2026
Unprompted review
Rated 3 out of 5 stars

The packing service the day before was…

The packing service the day before was good, but on the day I was charged half an hour’s more waiting time (£70) than actually occurred. The worst thing was that the bed was not securely reassembled, which I had to get fixed urgently on the bank holiday when their office was closed as the bed was unusable. They refused to give me any compensation for a dangerous situation they had caused

April 1, 2026
Unprompted review
Top Removals logo

Reply from Top Removals

Thank you for your feedback, and we’re really sorry to hear about your experience.

We’re pleased that the packing service met your expectations, but we sincerely apologise for the issues on the moving day. The delay occurred due to access not being immediately available, which unfortunately led to some waiting time for the crew and overtime work.

We are particularly sorry to hear about the bed issue. This is certainly not the standard we aim to deliver. Our understanding is that a bed frame slat was out of position. Our policy is always to return promptly and rectify any issues as quickly as possible, ensuring everything is safe and properly set up for our customers.

We understand how inconvenient this must have been, especially over the bank holiday period. Please note that our teams were still operating during that time, and we would have been happy to assist.

We truly value your feedback as it helps us improve, and we remain committed to providing a reliable and high-quality service.

Rated 5 out of 5 stars

Fabulous Service

This is the third time I have used Top Removals and each experience has been consistently excellent.
The entire team is highly professional: from the office staff (Yana), who are organised, efficient, and quick to respond to emails, to the removers themselves on the day, who were super friendly made the process smooth and stress-free. Would definitely recommend!

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

On time, efficient and very careful

The crew arrived exactly as scheduled and got straight to work. They moved quickly without rushing and checked everything carefully to make sure items were protected and placed correctly.

February 2, 2026
Unprompted review

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