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Easy-to-use service management and ticketing software. TOPdesk helps 4000+ companies worldwide to support their customers. Cloud-based. Free 30-day trial.
Delft, Denmark
Deze app lijkt weggelopen uit de jaren 90 en werkt vooral op de zenuwen. Er is geen laptop versie waardoor je continu opnieuw moet inloggen en je voortdurend alles opnieuw moet ingeven. De helpdesk wilt u niet helpen en komt enkel met standaard antwoorden uit hun faq. Het is wel fijn dat je soms iemand ontmoet op c@fe die deze app ook moet gebruiken en dat je elkaar dan kunt steunen.
Jeg bruger TOPdesk som slutbruger i min organisation, og jeg må ærligt sige, at det er frustrerende, hvor svært det er at finde noget så simpelt som mine egne support-sager.
Systemet er lavet til at håndtere support – men som bruger skal jeg kontakte support for at finde mine egne sager. Det virker som en grundlæggende funktion, der burde være let tilgængelig. Menuerne er forvirrende, og der mangler tydelige genveje til “Mine sager” eller “Mine forespørgsler”.
Det kan godt være, at det er et spørgsmål om opsætning fra organisationens side, men det ændrer ikke på, at brugeroplevelsen er unødigt kompleks. Et supportværktøj bør være intuitivt – især for dem, der har brug for hjælp.
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