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Top Doctors Reviews 6,447

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and compassionate approach, making interactions pleasant and reassuring. Many people highlight the exceptional customer service, noting the personalized support and clear communication throughout their journey. The booking process is frequently described as fast, efficient, and easy to use, contributing to a smooth overall user experience. However, some customers reported issues with the online booking system, experiencing glitches or discrepancies between available appointment times listed on the website and the actual availability of specialists. A few people also mentioned instances where appointments booked online were not recognized by the doctors, leading to wasted time and frustration.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, often praising the efficiency, professionalism, and... See more

Booking process

People report positive experiences with the booking process, often finding it easy, intuitive, and efficient.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and reassuring interactions.... See more

User experience

Users describe positive interactions with user experience. Many customers praise the intuitive and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

I had both cataracts done by Paul Cauchi at the Glasgow Nuffield hospital. From the moment I met him, I felt totally relaxed. He has a very easy manner and explains fully what to expect during the pro... See more

Rated 5 out of 5 stars

Dr. Joe Datt Recently assessed my daughter for autism and I couldn’t have asked for a better experience. He was incredibly understanding patient and reassuring throughout the entire process. His cal... See more

Rated 5 out of 5 stars

I had tried several time to book with a renowned specialist, but because it seems he had changed affiliations, contact forms and phone numbers did not work. Yasmina at TopDoctors was a lifesaver. She... See more

Rated 5 out of 5 stars

Dr. Asad Butt has been extremely helpful and professional . He genuinely cared about my son's condition and wanted to help as much as possible. He answered all my questions patiently and thouroughly w... See more

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Rated 5 out of 5 stars

I could not have asked for better care. Prof. Kocher and his assistant, Karen, are both the best in their field in my opinion. Professional, friendly, knowledgeable and always quick to reply and get s... See more

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Rated 5 out of 5 stars

My first appointment was easy to book, I knew which doctor I needed to see and at which hospital. The follow up appointment, however, was not so easy. For some reason I found I could not pay the fee... See more

Rated 5 out of 5 stars

I could not recommend Top Doctors enough. Their booking system and making appointments was fast and efficient. Nancy kept updating me with the booking process and was super nice and helpful so thank y... See more

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Rated 5 out of 5 stars

Mr Dipon Menon is the best orthopaedic surgeon on the planet. A year ago he operated on my hip, he said it was a very difficult procedure, but I have never had a moment's discomfort with it since.... See more

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Rated 5 out of 5 stars

I am a user of Top Doctors in the EU. This will be my third time I have contacted your services in the last 5 years. The countries I have used are Spain, Italy, Ireland, England and Scotland. M... See more

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Rated 5 out of 5 stars

I would like to sincerely commend Maricar Sia from the pathology team for her outstanding dedication and support. She was extremely accommodating and helpful in coordinating patients’ blood tests... See more

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Rated 4 out of 5 stars

I have had consultations with Dr Sultan regarding my ongoing chronic illness after a recent exacerbation of symptoms. His care has been great, he has explained to me how my body is currently working a... See more

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Rated 5 out of 5 stars

I found Misbah Shahnez, Team Leader, Patient Experience and Support UK, to be efficient and helpful, not only in written form but also she took the trouble to phone me to discuss some problems I was h... See more

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Rated 5 out of 5 stars

Dr Anjana Bhan carried out cataract surgery on both my eyes within a space of one month. I have a lot of underlying other medical conditions and was extremely concerned and worried. She put me at... See more

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Rated 5 out of 5 stars

On 12 of November I had a surgery for the colon cancer removal. Mr Patel came and saw me prior to the surgery and provided his confident assurance that all will go well - and thanks god, it indeed, we... See more

Rated 5 out of 5 stars

I have faced a issue for my 5.5 years old kid due to the skin allergies in face and I was searched in Top doctor and selected a very good person Mr Godic, when I was first time met him, he is very cal... See more

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Rated 1 out of 5 stars

Awful communication would advise against using. Display availability for dates that doctors are on leave for, no response for four days only to ask if we've heard anything from the doctor... T... See more

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Rated 5 out of 5 stars

Dealing with the TopDoctors for the first time, and having booked an online consultation, I was a bit apprehensive as I did not know which platform they use to communicate with patients online. I g... See more

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Rated 2 out of 5 stars

1. Weird reference to SPAIN in T&C - therefore accepted T&C w caveat. 2. Appts - no opportunity to say which dates I'm NOT available and thus avoid time-wasting to and fro w provider. (Only reason... See more

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Rated 1 out of 5 stars

They don't publish negative reviews about doctors. I have sent them documents which prove that I have attended an appointment with a doctor. I have communicated with their support over MONTHS. Every t... See more

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Rated 5 out of 5 stars

Initial issue i had booking online with consuultant was very quickly resolved and processed after i left a message - very happy with the way Misbah Shahzeb from the support team kept me in the loop an... See more

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Rated 5 out of 5 stars

Very prompt and helpful customer service received from their team member named Likhitha. I will definitely use Top Doctors again. Thank you!

Rated 5 out of 5 stars

Manuela was very helpful and checked in to make sure I'd been contacted by the clinic to book an appointment, within the 48 hours specified. She chased things up and I got a call the next day.

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Rated 5 out of 5 stars

Yasmina, María del Mar, and Zofia were all incredibly helpful in setting up my appointment! They were able to help me find an appointment time and make sure I had all of the information needed to move... See more

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Rated 1 out of 5 stars

I made a booking for a cardiologist through the top doctors website and received confirmation emails confirming the time and location of the appointment. I later received confirmation of the same appo... See more

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Rated 5 out of 5 stars

Zofia provided us with excellent service and was able to secure and much needed urgent appointment with the consultant that we were looking to meet. She went over and above to ensure that the appointm... See more

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Rated 5 out of 5 stars

Thank you so much, Ruch, for providing me with the detailed information. TopDoctor is an excellent platform with prompt and attentive service. I'm very happy to confirm my appointment here.

Rated 5 out of 5 stars

Liana did a great job helping me get situated and signed up with the app. Dr MacKay was awesome...great listener, knowledgeable, competent, reassuring, and superb "bed side manner. I feel very confide... See more

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Rated 5 out of 5 stars

Top Doctors arranged my consultant visit with a lot of effort and energy expended on their part, largely because there were two cancellations. Zofia, at Top Doctors Patient Support, was extremely help... See more

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Rated 5 out of 5 stars

I had the opportunity to be advice for Misbah, she help me to connect with the doctor and make sure I received the best service. Strongly recommend using top doctors to book your appointments

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Rated 5 out of 5 stars

Gall bladder removal by Mr Nicola de’Liguori-Carino. Easy to discuss issues with. Explains options and possible side effects in a clear and very patient friendly manner. Having had previous major... See more

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Rated 5 out of 5 stars

Top Doctors is really useful to view and select appropriate professional based on your needs. I have selected two doctors now and I found my search easy, with plenty of information to make my decision... See more

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Rated 5 out of 5 stars

We are beyond grateful for the care my husband received from Dr. Theodore Schwartz at Mount Sinai Hospital. From the very beginning, he went above and beyond—personally ensuring my husband was... See more

Rated 5 out of 5 stars

Received very quick response to my enquiry by Nancy. Everyone I was in contact with was very polite and I got help making an appointment. Thank you.

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Rated 5 out of 5 stars

Dr Karl Trimble made my experiences at Nuffield health Plymouth exceptional,his professionalism is outstanding as is his presentation and bedside manner. All the staff there that I came in contact wi... See more

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Rated 5 out of 5 stars

Thanks you Misbar for helping me with my booking You were so patient and giving me a follow up call the next day was a very kind thought

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Rated 5 out of 5 stars

Likhitha made my experience booking an appointment with Dr.Mokble smooth and easy. Thank you !

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Rated 1 out of 5 stars

Entered details to register including quite extensive medical history and was advised to read terms and conditions. Did so and all information was lost so had to start again. One of the least intuitiv... See more

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Rated 5 out of 5 stars

I had a pacemaker implanted over 17 years ago and since then have had three replacements. Over the time I have had problems with the leads and have had two of them replaced but not removed. My las... See more

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Rated 5 out of 5 stars

Great service, Manuela was particularly helpful following up and ensuring we secured an appointment with the specialist of our choice. Many thanks!

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Rated 5 out of 5 stars

Nicola, l’operatore di top doctors, è stato sempre prontamente reperibile via whatsapp, offrendosi disponibile per ogni evenienza.

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Rated 5 out of 5 stars

Zofia was extremely helpful and professional in supporting me and chased up the professional I was struggling to get in touch with successfully resolving my issue. I appreciated her guidance and proac... See more

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Rated 5 out of 5 stars

The experience was truely professional ,though friendly ,empathic,patient and understanding of my situation. Which amazingly did not even end in surgery due to Miss Matthews advise and careful monitor... See more

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Rated 5 out of 5 stars

Fast, efficient referrals, concise account management. On occasion when system glitched, team member Misbah solved my problem promptly and helpfully

Company replied

Rated 5 out of 5 stars

Excellent customer relations and follow-up from Topdoctors UK, in particular Zofia, and on more than one occasion. Thank you!

Company replied

Rated 4 out of 5 stars

Delay and confusion over payment and appointment caused confusion and distress. However everything did work out and excellent and very helpful and kind treatment at appointment.

Company replied

Rated 2 out of 5 stars

The specialists I have found with Top Doctors are great! However, the booking times that Top Doctors show never match what the specialists have available. I have a complex timetable, so choosing appoi... See more

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Rated 1 out of 5 stars

|I was rung late yesterday by Top Doctors to tell me that I had an appointment today at Spire Gatwick Park Hospital. So, I cancelled my weekend arrangements, drove the 30miles to Gatwick and I arrive... See more


Company details

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About Top Doctors

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Top Doctors: Leading the digital healthcare revolution.

Top Doctors is an online platform for accessing the best private doctors for each medical specialty. We provide up-to-date detailed information on our doctors, and easy, free of charge booking service.

More than 275,000,000 patients have turned to Top Doctors® to find their doctor and more than 2.300,000 have booked their appointment in real time with the best doctors.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Doc Sujit Agarwal

Doc Sujit Agarwal

Has been an absolute pleasure to deal with. He recently completed my 2nd hip replacement and with in weeks. My partner has gone through a full knee replacement.

Both recovery well, he has always made us feel reassured about the surgery. Aftercare has been excellent. Everything is has done for us both is very much appreciated. Excellent Doctor. Can’t thank him enough. Glynis and James

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Dr.Joe Datt was outstanding!

I would like to give Dr. Joe Datt a massive thankyou for the support and advice he gave me throughout my daughters assement. He was very patient, understanding and reassuring that my daughters needs are being met. I felt relaxed and at ease discussing my childs background and struggles. He was fantastic! The speed of getting an appointment was also outstanding! Can't thank Top Doctors enough and especially Dr.Joe Datt.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Nuffield hospital Plymouth Outstanding

Nuffield hospital Plymouth
Always a pleasure to visit even the journey feels like 5 minutes with the service that I receive from everyone from booking the appointment,the lovely reception team,the nurses and the wonderful amazing Dr Trimble
His due diligence,bedside manner,immaculate personal presentation and just his in-depth knowledge that he shares with you in such intricate detail.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

We are beyond grateful for the care my…

We are beyond grateful for the care my husband received from Dr. Theodore Schwartz at Mount Sinai Hospital. From the very beginning, he went above and beyond—personally ensuring my husband was transferred from a local hospital to Mount Sinai Hospital so he could receive the specialized treatment he urgently needed.

Dr. Schwartz took the time to explain everything clearly and thoroughly, ensuring we fully understood what was happening at every step. His bedside manner was exceptional: calm, compassionate, and reassuring during one of the most frightening times in our lives. It was immediately clear that he is not only extremely knowledgeable but also truly top-notch in his field.

What impressed us most was his expertise and quick thinking during surgery. He had the foresight to take a portion of the biopsy and have it frozen for a preliminary pathology determination. This saved us critical time, and in our case, time mattered—because the final diagnosis of Primary Brain Lymphoma required chemotherapy to begin as quickly as possible.

Even after surgery, Dr. Schwartz continued to check in on us, which meant more than words can express. He treated my husband like a person, not just a case, and that kind of care is rare.

If you are looking for a skilled, thorough, compassionate, and willing-to-fight-for-his-patients neurosurgeon, I cannot recommend Dr. Schwartz highly enough.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

My first appointment was easy to book.

My first appointment was easy to book, I knew which doctor I needed to see and at which hospital. The follow up appointment, however, was not so easy. For some reason I found I could not pay the fee required so I got in touch with them and they dealt with it pretty quickly so my follow up as fixed and all done. The Doctor was great even though he gave me some news I did not want to hear. He also prescribed some medication with very thorough instructions that I managed to pick up the following day. All in all I would highly recommend Top Doctors.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

My negative review never appeared!

I left a negative review for a doctor on this site and it never showed up!

January 28, 2026
Unprompted review
Top Doctors logo

Reply from Top Doctors

Dear Lee,
Thank you for your comment.

At Top Doctors, transparency is at the core of what we do, and our rigorous review verification process is specifically designed to ensure the accuracy of the information shared on our platform.

We publish all reviews submitted by verified patients that comply with our Review Policy, regardless of whether they are positive or negative. Every review undergoes a thorough internal verification process to confirm it relates to a genuine, attended appointment and meets our publication guidelines. This ensures that the information displayed remains truthful and reliable for all users. You can view our full Review Policy (Here: https://www.topdoctors.co.uk/reviews-users-top-doctors/).

We have attempted to contact you several times by email and phone to better understand the situation but have not yet received a response. Without the essential information requested, we are unable to investigate further.

Please contact us at feedback@topdoctors.co.uk with the relevant details, and we will prioritise your case as a matter of urgency.

Kind regards,
The Top Doctors Team

Rated 1 out of 5 stars

I am a doctor.

I signed up with Top Doctors because they promised at least two patients per month. In a full year, I didn’t receive even one. After I asked to cancel, they kept charging me. It feels like a fraud, and both doctors and patients should be cautious.

Me inscribí en Top Doctors porque me prometieron al menos dos pacientes al mes. En un año completo, no recibí ni uno solo. Tras solicitar la baja, siguieron cobrándome. Parece un fraude, y tanto doctores como pacientes deben tener cuidado.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

I had a ganglion surgically removed by Dr. R.Sharma

I had a ganglion surgically removed by Dr Ritesh Sharma under GA and had a really positive experience. Dr. Sharma and his team were friendly, professional, and made me feel at ease throughout. Everything was clearly explained and the care was excellent. Nurse Gori (Filipino) removed my sutures and was very kind and gentle. I’d happily recommend Dr Sharma and Parkside, and I would return again if needed.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

This content provides a clearExcellent Guide on Hip & Knee Joint Replacement Surgery and…

This content provides a clear and well-structured explanation of hip and knee joint replacement surgery. It covers the procedures, benefits, and recovery process in a patient-friendly manner, making it easy to understand even for non-medical readers. A very informative and reassuring resource for anyone considering joint replacement treatment in Pune or PCMC.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Cataract operation

I had both cataracts done by Paul Cauchi at the Glasgow Nuffield hospital. From the moment I met him, I felt totally relaxed. He has a very easy manner and explains fully what to expect during the procedure. He is very approachable and a good communicator and I would recommend him thoroughly. I can now see perfectly and no longer need glasses for reading or distance.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

They don't publish negative reviews…

They don't publish negative reviews about doctors. I have sent them documents which prove that I have attended an appointment with a doctor. I have communicated with their support over MONTHS. Every time they very politely reply that they will pass this information so that the issue can be looked into, but they have done nothing. Almost a year has passed since my appointment and they still haven't even given any explanation why my review hasn't been published.

April 16, 2025
Unprompted review
Top Doctors logo

Reply from Top Doctors

Hello,
thank you for sharing your feedback.

We’d like to clarify that at Top Doctors we do not filter or exclude reviews based on whether they are positive or negative. All reviews related to real, attended appointments are published once they have successfully completed our verification process, which exists to guarantee authenticity and protect both patients and doctors.

In some cases, this verification may take longer than expected, especially when additional checks or documentation are required. Once a review is verified, it is published in line with our guidelines, regardless of its content.

We take this matter seriously and continuously review our internal processes to ensure they remain accurate, transparent, and efficient.

Kind regards,
The Top Doctors Team

Rated 5 out of 5 stars

Colon cancer removal

On 12 of November I had a surgery for the colon cancer removal. Mr Patel came and saw me prior to the surgery and provided his confident assurance that all will go well - and thanks god, it indeed, went better than expected. The next day, I was discharged from the hospital. On the 24th of November, I had the follow up appointment with Mr Patel. It was a pleasure to see Mr Patel again , such a talented, highly skilled surgeon and a perfect gentleman. He gave us the best news that anyone could wish to hear after under going cancer surgery, ‘The Cancer Has All Gone , 'You Are All Clear’ …..Thank you Mr Patel for the skills, from the start of my investigation we have nothing but praise for Watford General Hospital, I had no appointment delays and can not praise Mr Patel and his friendly professional team so thank you all.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Dr Joe Datt

Dr. Joe Datt
Recently assessed my daughter for autism and I couldn’t have asked for a better experience. He was incredibly understanding patient and reassuring throughout the entire process. His calm professional manner put us both at ease and he took the time to explain everything clearly. I’m truly grateful for his support and expertise it made a challenging situation so much easier, I highly recommend Dr. Datt

December 4, 2025
Unprompted review

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