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TopDog Travel Insurance Reviews 

1,437
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently state that the online platform is exceptionally straightforward, making it very simple to navigate and complete quote applications without unnecessary hassle. Consumers also appreciate the highly competitive prices offered and commend the staff for being exceptionally polite, respectful, and thorough when explaining policy details. However, some customers also noted specific frustrations regarding website navigation loops, minor delays in receiving physical policy documents by post, and occasional unexpected cost changes during the process. These reviewers experienced difficulties with updated automated systems and felt that getting simple schedule details took longer than usual.

What people talk about most

User experience

Users describe positive interactions with user experience, finding the website clear and easy to navigate... See more

Price

People report positive experiences with price, consistently highlighting competitive and affordable rates for... See more

Website

Customers had positive experiences with website, finding it clear, straightforward, and easy to navigate.... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during interactions.... See more

Service

Customers consistently note positive experiences with service, highlighting that details are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For the same cover as other providers the price was the deciding factor. The end of the holiday when we’re back home will truly decide if the 5 stars are a true reflection.

Rated 5 out of 5 stars

The Fumendo the person I spoke with he was excellent in dealing with me and what we wanted. He was courteous and respectful took his time to explain about what paying too much was about. It would... See more

Rated 5 out of 5 stars

Obtaining travel insurance for my wife and myself, both with existing medical conditions, was very straight forward with Top Dog on-line application. The price quoted was competitive and provided the... See more

Rated 5 out of 5 stars

Having searched online for holiday insurance Top Dog came out top for both price and cover. Extremely easy website to use. Would highly recommend.


Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Insurance Company

About TopDog Travel Insurance

Written by the company

Our travel insurance is designed to protect you from those unexpected situations, either before or during your holiday. We offer you peace of mind with cover for unforeseen expenses including medical emergencies, lost luggage, delays and cancellations.
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Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.7

All reviews

(1,437)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased a family annual holiday…

I purchased a family annual holiday insurance policy recently over the telephone. I have used TopDog before and because I found the service good returned to them. All questions asked were explained and if you changed your mind during the process there was no problem altering previous decisions. The operate was polite and helpful.

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Errol made the process simple and…

Errol made the process simple and friendly. He was efficient and effective. The process is, as always, long winded and frustrating but Errol was chatty and helpful.
When it is a renewal “no change to last year’s information should suffice!!! It does with other companies. It is virtually automatic. Also, 3 items of identification!! “Your full address” is better than first line and postcode (4 items)!!

March 2, 2020
Unprompted review
Rated 5 out of 5 stars

Competitively priced

Competitively priced, an easy website to get instant quotations, they seem to be a very professional insurance company. this is our second travel insurance that we have use Top Dog.

February 27, 2020
Unprompted review
Rated 4 out of 5 stars

Sorry did not really understand how to proceed when stars appeared had i understood their relevance i would have scored accordongly.

Spoke to someone whose name I do not have and found them to be informative and knowledgeble.

February 26, 2020
Unprompted review
TopDog Travel Insurance logo

Reply from TopDog Travel Insurance

Hi David,

Thanks for getting in touch, my name's Hallie and I'm part of Team Alpha. We really appreciate your feedback and are delighted that you chose us for your travel insurance needs. However, 1 and 2 stars star are the lowest score you can give on Trustpilot and it does not reflect your positive comments, is there anything more the team or I can do for you? Please feel free to email me at responses@tifgroup.co.uk where I'd be happy to assist you further.

Thank you once again for your feedback.

Many thanks,
Hallie

Rated 5 out of 5 stars

Website seemed reasonably easy to use

Website seemed reasonably easy to use, not necessarily the cheapest but coverage for money not to bad.
I have used before several years ago but never had to claim from any insurer yet.

February 21, 2020
Unprompted review
Rated 5 out of 5 stars

this is the third time we have renewed…

this is the third time we have renewed our ravel insurance with top dog that speaks for its self, very easy to fill out the paper work on computer , i made a mistake with the start date ,sent an email with correct date,had a return email from jake said he would sort for me,then got another from charlotte to confirm right start date both are a credit to top dog,thank you again for your help,reccomend to anyone looking for travel insurance,

February 20, 2020
Unprompted review

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