Topdrinks Reviews 3,958

TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

No problems here. I ordered a Ltr of Campari (can't buy in France now) and it was delivered a week later - as expected, delivery delays with Christmas rush. Insured by Trusted Shops who you contact i... See more

Rated 3 out of 5 stars

The order arrived a little late but that was okay. Unfortunately they delivered eggwhites that were out of date even before we ordered. When I complained, I got an automated reply and have received... See more

Rated 5 out of 5 stars

I still can’t believe I have discovered this shop only now. Have ordered 10 bottles of single malt right away (successfully received). I was not able to find anything with these price tags (even clos... See more

Rated 5 out of 5 stars

Excellent service and accurate delivery times! Loved being able to track my shipment every step of the way. Customer service was fantastic in getting a rare item to me. And handled and packaged it e... See more

Company details

  1. Liquor Store
  2. Alcohol Store
  3. Beer Store

Written by the company

Topdrinks.nl - Uw online dranken specialist met ruime keuze Uw online dranken specialist. Met een ruime keuze van meer dan 9000 artikelen en scherpe prijzen, bent u bij Topdrinks altijd aan het juiste adres. Als het nu gaat om een exclusieve rum, een Nederlandse likeur, een goede gin of een lekkere champagne: we hebben het allemaal. We streven naar een goede service, daarom vandaag besteld is morgen in huis. (inclusief levering op Zaterdag) Dit kunnen we waarborgen door ruime stock posities aan te houden. Wanneer u op zoek bent naar cadeaus, weten wij zeker dat u bij Topdrinks.nl zult slagen. Kijk onder het kopje geschenken voor een overzicht van leuke producten die perfect zijn om cadeau te geven. Topdrinks is een onderdeel van Distrelux.


Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 55% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Brilliant 😀

3 day delivery to Denmark, with track and trace, with quite amazing prices. Would definitely recommend Top drinks.

January 12, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a bottle over a month ago

UPDATE - Still nothing and still not returning my emails. Feels more and more like a scam everyday.

I ordered a bottle over a month ago. It was never delivered. I contacted them and they responded and said I would be refunded. I have not heard anything since and have sent a few emails. Still no refund. I would like my refund but based off these reviews it seems that will unlikely happen. Buyers beware.

January 13, 2023
Unprompted review
Topdrinks logo

Reply from Topdrinks

Dear Sir/Madam, thank you very much for your review. We are sorry to hear that you have not yet received a refund. We will take care of this. Kind regards, Topdrinks

Rated 1 out of 5 stars

Top drinks stop lying

Top drinks stop lying. You answer my reviews, like you always do to others, that you contact me and offer me a solution regarding my refund after you messed up my order. You are lying. You never contact me regardingmy refund. You never answered my emails and I am still waiting for my refund. One month of waiting. Refund my money ASAP before I go to the Police.

January 9, 2023
Unprompted review
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Reply from Topdrinks

Dear Sir/Madam, thank you very much for your review. We are sorry to hear that this was not your experience. We did email you. Kind regards, Topdrinks

Rated 5 out of 5 stars

No problems here

No problems here. I ordered a Ltr of Campari (can't buy in France now) and it was delivered a week later - as expected, delivery delays with Christmas rush. Insured by Trusted Shops who you contact if there is a problem.
Also received a delivery from them from my son which arrived after Christmas - my fault as was out on the day they came to deliver so had to reschedule. Both well packed and as ordered.

December 26, 2022
Unprompted review
Rated 1 out of 5 stars

Horrible service

Not replying to calls or mails and my order has not been sent. Don’t ever buy anything from this webshop.

January 3, 2023
Unprompted review
Topdrinks logo

Reply from Topdrinks

Dear Sir/Madam, thank you very much for your review. We have contacted you and offered you a solution. Our apologies for the inconvenience! Kind regards, Topdrinks

Rated 1 out of 5 stars

You have STOLEN my money!!!!

You have STOLEN my money!!!!
I expect you answer me on mail and NOT on trustpilot with a standardanswer!!!!! And do it NOW!!!

January 1, 2023
Unprompted review
Topdrinks logo

Reply from Topdrinks

Dear Sir/Madam, thank you very much for your review. We are sorry to hear, we did contact you and offer you a solution. Kind regards, Topdrinks

Rated 1 out of 5 stars

Taking money without delivering

Ordered and never received confirmation. When I saw you had withdrawn the amount from my bank card I contacted you, and you regrettably informed me that the order had been cancelled. When I enquired about the money (and that it was illegal to conduct business by taking money before delivery) you promised a quick refund - however, no money has been refunded and no replies given since. Despite numerous attempts to contact you, I may add. Police and bank authorities in Denmark have now been notified.

Update 6. January 2023:
To make things worse, Topdrinks now claim they have contacted me regarding a refund. That’s a simple lie - there is complete silence from the company. They are a scam-business. Stay clear!

December 11, 2022
Unprompted review
Topdrinks logo

Reply from Topdrinks

Dear Sir/Madam, thank you very much for your review. We have contacted you and offered you a solution. Our apologies for the inconvenience! We will refund the amount. Kind regards, Topdrinks

Rated 1 out of 5 stars

order not delivered

Ordered on 26th December 2022 and they said it will be delivered yesterday and no update or proper contact. Inspite of multiple emails no response except the automated email. Guests are coming in one day. This is not acceptable. Please deliver the order.

December 28, 2022
Unprompted review
Topdrinks logo

Reply from Topdrinks

Dear Sir/Madam, thank you very much for your review. We are sorry to hear about the delay. We have sent you an email and will offer you an appropriate solution. Kind regards, Topdrinks

Rated 1 out of 5 stars

You better forget about it

The order has been delivered with a month delay. And it took a lot of emails to get any kind of response. It is practically impossible to reach someone on the phone. The track&trace link didn't work. Finally after being extremely lucky and getting someone to pick up the phone I got my order delivered. Topdrinks.dk pretended the issue is caused by the delivery company, and they said the same about Topdrinks. Not worth the stress at all. Never going to order anything again here.

December 12, 2022
Unprompted review
Topdrinks logo

Reply from Topdrinks

Dear Sir/Madam, thank you very much for your review. We are sorry to hear that your order took so long to arrive. We will contact you and offer an appropriate solution. Best regards, Topdrinks

Rated 1 out of 5 stars

Never received the liquor

Never received the liquor. In their website they said it would take 5 days. It has been 30 already and they haven't delivered.
DO
NOT
BUY
ON
THIS
WEBSHITE

October 3, 2022
Unprompted review
Topdrinks logo

Reply from Topdrinks

Dear Sir/Madam, thank you very much for your review. We are sorry to hear that your order has still not been delivered. We will contact the carrier and find out what is going on. Of course we are working on an appropriate solution. Our apologies for the inconvenience. Kind regards, Topdrinks

Rated 1 out of 5 stars

Never received the booze

Never received the booze. Fucyking thieves.

September 28, 2022
Unprompted review
Topdrinks logo

Reply from Topdrinks

Dear Sir/Madam, thank you very much for your review. We are sorry to hear that your order has still not been delivered. We will contact the carrier and find out what is going on. Of course, we are working on an appropriate solution. Our apologies for the inconvenience. Kind regards, Topdrinks

Rated 1 out of 5 stars

I can't give 0 stars - update

I can't give 0 stars, otherwise I would have.
Ordered goods on August 1st, money was withdrawn on August 2nd and I received tracking information.
Since August 5, the package has been in DPD's distribution center in the Netherlands as being processed and has not moved.
I sent a mail on 10.08 and got a reply on 11.08 that the item is on its way.
I didn't get the better of it, so sent another email 12.08 and received a reply on 15.08 with a tracking number. I already had that, so it didn't make me any wiser.
I sent another email on 15/08 and asked them to fix the problem - no response.
Today, 23.08, I called their service phone, which they don't answer, I just got an automatic message to call later or send an email.
I have then sent another email but have no hopes that it will change anything.
They act like a scam and I will never shop there again.
The 30th August I finally succeeded in getting an answer to all my mails. I got an apology and was told that the company was unable to get in touch with their carriers? and offered me a refund of my payment which I received today 31sr August.
I was also offered a 10 percent reduction with my next order, but after this experience I am not placing any new orders

August 23, 2022
Unprompted review
Topdrinks logo

Reply from Topdrinks

Dear Sir/Madam, Thank you for your review. We are sorry to hear that things went so wrong with your order. We apologise for the inconvenience. Annoying that you could not reach us. Of course we would like to look for an appropriate solution and will contact you. With kind regards, Topdrinks

Rated 1 out of 5 stars

bad site too web site supposed arrived…

bad site too web site supposed arrived 2-4 day and i waiting more the one week too come…i don’t recommend 🤬🤬

July 31, 2022
Unprompted review
Topdrinks logo

Reply from Topdrinks

Dear Sir/Madam, Thank you for your review. We are sorry to hear that your order arrived so late. We apologise for the inconvenience. We would like to offer you an appropriate solution and will contact you. With kind regards, Topdrinks

Rated 1 out of 5 stars

Topdrinks cannot be trusted!!

Last month, I ordered all of the spirits for my wedding based on the fact that Topdrinks said that they would deliver within 5 working days and that they had a sale and return policy.
The drinks which I ordered arrived after our wedding - approximately 10 days after my order and, throughout this period, Topdrinks were awful when it came to updates/communication (not responding to mails, not able to speak on the phone, not answering questions directly, etc.). I refused acceptance of the delivery when the shipment finally arrived on 15 June; it's 14 July today and Topdrinks haven't issued me a refund and won't provide an answer on the status of the return delivery - they seem to be reluctant to investigate it with their logistics provider or have the delivery but are just being extremely slow. A hugely frustrating experience with a lacklustre and unreliable company

July 14, 2022
Unprompted review
Topdrinks logo

Reply from Topdrinks

Dear Sir/Madam, Thank you for your review. We are sorry to hear that things went so wrong with your order. Strange that no refund has been initiated yet. Our apologies for the inconvenience. We have refunded you some time ago. With kind regards, Topdrinks

Rated 3 out of 5 stars

Drinks were OK

Drinks were OK. I was surprised though, that "topdrinks.DK" were shipped, not from DK - as I expected - but all the way from Holland.
A bit confusing.

July 13, 2022
Unprompted review

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