Frontier Moving Solutions 

This company is non-responsive to customer needs. After placing down payment for move for Ann Arbor to Siver Springs, I had questions about the contract, delivery, and who to make cashier check out to. Customer service was non-responsive and Luke who did my contract (working out of NC) did not answer emails or return calls to answer my questions. Once drivers arrived for pick-up, my shipping boxes were already packed but the drivers said they needed to repack the furniture using their materials. However, I was previously told I could pack using the authorized shipping boxes. First, I ended up paying twice the cost quoted. The drivers & I attempted to contact Top Moving Solutions/dispatchers, they did not answer the phone. The drivers were patient and waited on my son to go back to the bank to get another cashier's check for the extra costs and correct payment with the correct company name. It was so frustrating to be quoted a huge difference in cost and never have your emails or phone call returned. I felt this company knew the cost was going to be much higher. Being a military veteran, I would expect better communication, better customer service, and trust in a company. I have never provided negative feedback for any company. However, do better by your customers. HONESTY goes a long way. I do NOT recommend using Moving Solutions, the Chicago based company.

Incredibly unprofessional. This is the worst moving company I have ever had the displeasure of using. First, the sales agent quoted 1 same-day pick up and delivery only to find out later that it would be next day, evening. While frustrated, I waited until the next day, when I was told it would be another 24 hours. Now lacking my medication and necessary supplies, I was in a panic. I waited the additional 24 hours ONLY to find they were delayed yet ANOTHER 24 hours. The experience was a nightmare. The agent misrepresented the delivery and pick up. And worst of all, after they finally arrived 4 days later than planned, they "misplaced" several items including an expensive bar cart.

A legal suit is in motion. Do not use them.

Lost and damaged most of our stuff. Lewis (the person we worked with) was responsive initially, but stopped responding. Customer support is useless. They take down your information and say the office will call you but they never do.

I would never recommend you use this company.

LOST AND DAMAGED - what more can I say~! They delivered ontime BUT with tens of thousands of dollars of lost and damaged items. Offered a lousy $125 settlement. Won't return my calls. The owner originally talked to me during the Sales process - now is AWOL! DO NOT USE THIS COMPANY!!!!!

Move was Sub contracted to Sannah Van Lines. NO HELP FROM THESE FOLKS. Sannah clearly the most incompetent Organization I’ve ever seen. Wendy and Hannah combined of Sannah Van Lines don’t possess adequate intelligence to even lie well. I’ve been forced to go to the CA agency which regulates movers; California Bureau of Household Goods and Services. Do NOT any circumstances accept text messages as a method of originating, editing or acknowledgements. Perform business only over printable internet documents, better still don’t waste your time, unless you need to experience existence based performance with entertaining excuses. After 2 months still not delivered. Plenty of nice works, however no results.

Honest movers. On time.