As a first-time user of TopOneFutures I hit a few snags getting started. The support team was really good though — I actually got through to a real person instead of some AI chatbot, which made all th... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
One Trader’s customer specialist, Usman, and I wanted to share how smooth and professional the process was. From the moment I reached out, Usman was extremely knowledgeable and clearly understoo... See more
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I have been a client of Topone futures for over three years and their online support is outstanding. Ahmed was very patient with me today and resolved my problem very expeditiously. He calmed m... See more
Company replied
Your employee Sam was very helpful. I am new customer at Top one futures and I was having an issue with the website. Sam helped me right away and corrected the situation. Thank you Sam, your unders... See more
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4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 month
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ASH was absolutely amazing and super…
ASH was absolutely amazing and super patient with me. Thank you so much buddy!!!
July 27, 2026
Unprompted review
Reply from Toponefutures
Thank you for the review! We are happy to hear that Ash was super patient and provided an amazing experience for you. We appreciate your feedback and will be sure to pass your thanks along to him!
Again great support team
Again great support team. Eliezer helped me get a time extension of 30 days to pay the activation fees of all my pending accounts !
Again, I will update on the payout process when I’ll get there
July 27, 2026
Unprompted review
Reply from Toponefutures
Thank you for the review and for sharing your experience. We are glad to hear that Eliezer was able to assist you with a 30-day extension for your activation fees.
We appreciate your continued trust in our team, and we look forward to hearing your update when you reach the payout stage. Good luck with your accounts!
Reply from Toponefutures
Thank you for the review. We are glad to hear that you experienced great customer support and fast payouts. We appreciate your feedback and thank you for trading with us.
I had contact with Ash from the support…
I had contact with Ash from the support team and he could solve my problem and reactivated my account, despite of violating an inactivity rule. Thank you Ash and Top One Futures.
July 27, 2026
Unprompted review
Reply from Toponefutures
Thank you for sharing your experience. We are glad to hear that Ash was able to assist you with your account and resolve the issue smoothly. We appreciate your kind words and are happy to have you trading with Top One Futures.
Reply from Toponefutures
Thank you for the review. We are glad to hear that Ash was prompt and helpful with your request. We appreciate your feedback and will be sure to pass your kind words along to him.
exellent service
July 27, 2026
Unprompted review
Reply from Toponefutures
Thank you for the review. We are glad to hear that you experienced excellent service, and we truly appreciate you taking the time to share your feedback with us.
Ash was able to identify my concern…
Ash was able to identify my concern with pmt and resolve my problem. Thanks Ash! :)
July 27, 2026
Unprompted review
Reply from Toponefutures
Thank you for the review. We are glad to hear that Ash identified your payment concern and resolved the issue quickly for you. We appreciate your feedback and will be sure to pass your thanks along to Ash.
ASH resolve my problem
ASH resolve my problem. Everything was resolved quickly and without any issues; they were also very kind.
July 27, 2026
Unprompted review
Reply from Toponefutures
Thank you for the review. We are glad to hear that Ash resolved your problem quickly and kindly without any issues. We appreciate your feedback and will be sure to pass your kind words along to him.
Great support experience – issue resolved quickly
I had a small mix-up with my checkout order – I purchased 2 accounts under a BOGO promo but only received 1 initially. I reached out to support and after a quick back-and-forth, Eliezer took care of it and got the missing account activated for me without any hassle.
Really appreciated the patience and responsiveness – checkout can be a bit confusing with the multi-account promos, but the support team made sure everything was sorted out properly. Thanks again, Eliezer! 😊
July 27, 2026
Unprompted review
Reply from Toponefutures
Thank you for taking the time to share your experience. We are glad to hear that Eliezer was able to assist you quickly and get your missing BOGO promo account activated without any hassle. We appreciate your patience, and we will be sure to pass your kind words along to Eliezer.
Alves thank you for such fast and…
Alves thank you for such fast and efficient support. I’m new to this platform and he made understanding accounts and subscriptions plain and simple
July 27, 2026
Unprompted review
Reply from Toponefutures
Thank you for the review. We are happy to hear that Alves provided fast and efficient support to help you understand our accounts and subscriptions. Welcome to the platform, and we will be sure to pass your kind words along to him.
Reply from Toponefutures
Thank you for the review. We are glad to hear that you experienced a fast response, and we appreciate you taking the time to share your feedback.
I got help from (Ash) quickly
I got help from (Ash) quickly.
Great Service👍
July 27, 2026
Unprompted review
Reply from Toponefutures
Thank you for the review. We are glad to hear that Ash provided quick and great service. We appreciate your feedback and will make sure to pass your kind words along to him.
Challenge not showing solved within minutes
Bought a challenge, didnt show in the dashboard, got connected to a human agent "Sam". Problem solved within minutes! Great customer service!
Hopefully no future problems!
July 27, 2026
Unprompted review
Reply from Toponefutures
Thank you for the review. We are glad to hear that Sam was able to connect with you and resolve the issue with your challenge in just a few minutes. We appreciate your feedback and are happy to have provided you with great customer service.
Customer service is extremely…
Customer service is extremely responsive! Paula helped fix an issue I had immediately!
July 26, 2026
Unprompted review
Reply from Toponefutures
Thank you for the review. We are happy to hear that Paula was able to assist you immediately and that you experienced such responsive customer service. We will be sure to pass your kind words along to her.
Payout scam
Met all the requirements to be eligible for a 1500 dollar payout, requested it and it got approved, then got a follow up email saying I broke a scaling rule and they kept the profits during the violation so I went back and looked at the rules and I did break them I accept that (my fault) but what isn’t right/fair is when you first start trading your funded account it doesn’t let you trade more than the contract limit so example you physically can’t trade more than 1 mini or 10 micros until you reach the required buffer ok I get that but why did it let me trade more than I was supposed to?? Why didn’t it not stop me from adding more than I was allowed like before? If it falls below the threshold they shouldn’t let you trade more than your supposed to or why didn’t they deny my payout instead of keep the profits during the violation?? I requested 1500 and only got 82 bucks. They kept the other 13xx which is totally unacceptable, they should’ve denied the payout and I should’ve had to trade another 5 days and met the requirements.
July 24, 2026
Unprompted review
Reply from Toponefutures
Hi Trevor,
Thank you for taking the time to write this out in detail, and for going back to check the rules yourself. We respect that you looked into it and owned the part that was on you. That is more than fair of you.
You also raised a fair question about the platform, so let me answer it directly. Your allowed contract size is set from your end of day balance and steps up as your account grows, so the cap you ran into at the very start was simply your tier at that point.
While trades over the limit can be rejected or reduced, the platform does not guarantee a real time block at every moment the way that first cap felt, so staying inside the correct size for your tier is the trader's responsibility.
Your point that it should stop you throughout and not only at the start is a good one, and we are passing it to our platform team as feedback. You can see the full plan, including the size allowed at each balance level, here:
https://help.toponefutures.com/en/articles/14595053-elite-access-contract-scaling-plan
On the deduction itself, we want to be clear about what happened, because it is less harsh than it may have looked. Profits earned while over the contract limit are not payable under the rules either way, so that portion would have come out whether the payout was approved or denied. That same scaling article spells this out, it notes that profits from over limit trades may be removed. Rather than voiding your entire request, we removed only the profits tied to the over limit trades and still approved and released the profits you earned within the rules, and your account stays active so you can keep trading. Denying the payout would not have let you keep those profits, it would only have held back the part you had earned correctly.
Ash was very helpful and professional
Ash was very helpful and professional. He took the time to understand my issue, explained what happened, and resolved it quickly. I really appreciate that he made a one-time exception and issued the second account for me. Excellent customer support.
July 25, 2026
Unprompted review
Reply from Toponefutures
Thank you for taking the time to leave a review. We are delighted to hear that Ash provided such helpful, patient, and professional service to get your issue resolved. We will be sure to pass your appreciation along to him. Thank you for trading with us.
SAM was very responsive and resolved my…
SAM was very responsive and resolved my issue very quickly. I’ve been trading with TopOne for a while now and they’ve always had great support
July 24, 2026
Unprompted review
Reply from Toponefutures
Thank you for the review and for being a loyal trader with TopOne. We are glad to hear that Sam provided very responsive service and resolved your issue quickly. Our team is committed to delivering great support, and we appreciate you sharing your experience.
Reply from Toponefutures
Thank you for the review. We are glad to hear that Ash was patient and professional while helping you. We appreciate your feedback and will be sure to pass your kind words along.
Ash helped me sign into my account when…
Ash helped me sign into my account when I had no idea, answered every question
Give her a raise. She’s awesome
July 24, 2026
Unprompted review
Reply from Toponefutures
Thank you for the review. We are happy to hear that Ash was so awesome and able to answer all your questions to help you sign in. We will definitely share your feedback and recommendation.
ASH was amazing and so helpful!!
ASH was amazing and so helpful!!! Thank you
July 24, 2026
Unprompted review
Reply from Toponefutures
Thank you for the review. We are delighted to hear that Ash was amazing and so helpful. We will be sure to pass along your appreciation to Ash, and we thank you for your support.
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