Top Quality Shop Reviews 42

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Delighted at receiving a large order from Top Quality Shop. It was sent and received very promptly.

Rated 5 out of 5 stars

A few conflicting unclear emails from DHL , but finally the order was delivered and I am , so far pleased with the item ,also having emailed Top Quality Shop about DHL , the problem was soon dealt wi... See more

Rated 4 out of 5 stars

Arrived on time and as described but was damaged due to poor packaging

Rated 5 out of 5 stars

I recently ordered an expanding file case that was was not delivered on the expected due date and so I contacted Top Quality Shop for assistance. Lee Roberts responded to my email immediately and was... See more

Company details

  1. Pen Store

Written by the company

Welcome to Top Quality Shop! Since we started out in 2017 in Staffordshire, we've been all about making your office and home life better with quality stationery and craft supplies. Now, we’re on a mission to fill your drawers and desks with the best stuff out there. Our vibe is simple: great products, great prices, and a helping hand whenever you need it. We’re not just selling stuff; we’re here to make your shopping experience something to look forward to. So, whether you're decking out your office or feeding your crafting hobby, we've got your back. Stick with us, and let’s make every day a bit more colourful and a lot more organised. Top Quality Shop is here for it all – making life easier, one quality product at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

42 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Fantastic customer service and great product

I recently ordered an expanding file case that was was not delivered on the expected due date and so I contacted Top Quality Shop for assistance. Lee Roberts responded to my email immediately and was able to confirm that the package had been mislaid by Royal Mail and he arranged for a replacement to be delivered free of charge. In the end the original package was delivered (several days late) and Lee gave me the option of keeping it at no extra charge. As well as being delighted at receiving such great customer service I am also very happy with the product. This was the first time I have made a purchase from this company but this experience means I will definitely shop with them in the future.

January 23, 2026
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Rated 5 out of 5 stars

A3 guillotine …

A few conflicting unclear emails from DHL , but finally the order was delivered and I am , so far pleased with the item ,also having emailed Top Quality Shop about DHL , the problem was soon dealt with . Thank you

January 9, 2026
Rated 2 out of 5 stars

The item delivered was damaged we sent…

The item delivered was damaged we sent you a message with the photos but no reply as yet:

January 6, 2026
Top Quality Shop logo

Reply from Top Quality Shop

Hiya, I can't see that we've received an email from you, could you confirm you're sending that to admin@topqualityshop.co.uk please? Kindest Regards,
Lee

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