Tops and Bottoms Reviews 

639
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting smooth transactions and exceptionally reliable service. Customers frequently praise the helpful staff members who make winning raffles and buying exclusive items remarkably straightforward and entirely enjoyable. Many people also deeply appreciate the fast shipping times and the pristine condition in which their online purchases ultimately arrive. However, some customers also noted frustrating difficulties with product returns, unexpected fees, incorrect sizing, and completely unresponsive support teams. A few individuals experienced severe delivery delays and occasionally received incorrect items that differed significantly from what was originally advertised online.

What people talk about most

Product

People report positive experiences with product offerings, noting items arrive on time and just as described.... See more

Staff

Reviewers highlight positive aspects of staff, praising their helpful, professional, and efficient service.... See more

Customer service

Customers had positive experiences with customer service, noting that representatives are friendly, quick to... See more

Order

Reviewers mention positive feedback about order processes, highlighting fast shipping and helpful customer... See more

Service

Clients share positive opinions on service, noting that staff members like an employee are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I enjoy shopping at tops and bottoms because mainly their prices. They usually won’t charge a shipping fee but sometimes they do, sometimes they’ll throw in a pair of socks for you to purchase and cou... See more

Company replied

Rated 5 out of 5 stars

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more


Company details

  1. #52 of 301 best companies in Clothing Store
  2. #7 of 33 best companies in Bags and Luggage Store
  3. #2 of 2 best companies in Belt Shop
  4. #7 of 28 best companies in Handbags Shop
  5. #13 of 70 best companies in Shoe Store
  6. #1 of 5 best companies in Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

639 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(639)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Time is on your side

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here so this is my first experience and I'm definitely coming back.

October 6, 2025
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Rated 5 out of 5 stars

FAST Shipping, great price!

I ordered some high top Converse, and they were the lowest price I could find online ($10 less than anywhere else) and I got them in 4 days! Shoes showed up in great condition as well.

October 1, 2025
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Rated 5 out of 5 stars

Williams was very helpful and was…

Williams was very helpful and was able to walk me through the process of ordering online. Very patient young man

September 9, 2025
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Thank you for sharing this amazing feedbank! We’re glad one of our dedicated team members, William, was able to assist you. We truly appreciate your continued support with Tops and Bottoms.

Rated 5 out of 5 stars

Great Customer Service

“I was hesitant at first since they sent an invoice to purchase, but I went ahead and accidentally ordered the wrong size. I reached out via chat, and Aazan quickly corrected it with no problem. Great service!”

September 5, 2025
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Thank you for sharing this amazing feedback for one of our dedicated team members, Aazan. Our expert CSR team is always available to support our customers and assist them in any way possible. Looking forward to more orders from your side in the future.

Rated 5 out of 5 stars

I was trying to order my son some shoes…

I was trying to order my son some shoes and William hooked me up with a wonderful price match. I'm very satisfied with the service. I ❤️ T&B

September 5, 2025
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Great to know that one of our excellent CSRs, William, was able to hook you up with a great deal. Hoping that your son loves the shoes as much as you love T&B. Thank you for showing your love and trust; we truly appreciate it!

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