Topsoil Reviews 85

We ordered two bulk (tonne) bags of bark, and the entire experience was frustrating from start to finish. To begin with, we were given no notice of the delivery date—no call, no email, nothing. The order simply turned up unannounced.
Worse, the delivery was just dumped at the front of our property, despite there being a much more suitable location that would have made unloading significantly easier. No attempt was made to check placement or communicate with us.
When I contacted customer service to explain the situation, they were completely unhelpful. They showed no willingness to resolve the issue and repeatedly hid behind their terms and conditions rather than offering any practical support or understanding.
Overall, very poor service and a lack of basic customer care. I would not use them again and recommend going with more reputable suppliers such as MKM or House of Timber instead.

Topsoil hasn't arrived, despite being made aware I lived on a terraced street and artics often struggle. They still sent an artic and failed to deliver topsoil.

Been advised that they've already booked out all delivery slots and I need to wait 5 days until redelivery. Absolutely ruins my programme and costs me time and money.

Terrible service.

Have just today placed my 4th order with Topsoil.co.uk I have been pleased with every batch and delivery.

Deliveries have been on time and as agreed, the drivers dropped the pallets exactly where I needed them.

Our road is easy to get down, but not the best to access with parked cars everywhere, but every driver has been happy and polite.

The compost and top soil was clean and the wood chips are good quality, have tried other types and they are more bark and rot down quickly, will see how these bags do.

From my experiences with this company, I would recommend them. I used to deliver bulk bags for a builders merchants, and their topsoil was very clay and stony, and didn't take long for the weeds to appear, the topsoil I have had so far from this company has been a much better quality.

I wouldn't bother ordering anything from here.

Turf was unusable, 8 rolls out of 30 were completely disintegrated and the others just had holes and corner missing.

You could tell that the turf had been sitting on the pallet for ages as the two last layers of rolls were unusable.

Save your money. Don't order here.

Advice: don’t use Topsoil.co.uk. Shocking service. A simple order of top soil and turf to redo my garden. I followed their process but a difficult delivery driver decided he didn’t want to drive down my shared driveway and therefore expected me to get 2ton of soil and turf down my driveway. I explained that I couldn’t do that, especially with a profoundly disabled child at home, and declined the delivery. They have refused a full refund and offered me £30 for my £130 paid. This is based on, “it’s the driver’s discretion “. They did offer to redeliver, but still all the way at the end of the drive. Shockingly bad. I couldn’t care about the money. I refuse to be treated badly by a terrible company. On to the retail ombudsman here I come.

No call to say it was being delivered. Dumped my order down the road on the curb. Left overnight unsecured, company doesn’t answer the phone

Purchase their premium top soil when it was delivered it looked ok , but when it gets wet you can see the 15 ml chunks of sandstone that makes up a good proportion of the total amount . Now when cutting the lawn it’s like being on the firing range !! Spoke to their office and was told they are allowed to put 20% foreign material in to the soil
Quality is absolutely rubbish and well over priced !! Would never recommend this company to anybody !!

Customer service was amazing, kept me updated on progress of order, particularly as i should have had a small van. Delivery was good

I ordered 20 rolls of turf from Topsoil.co.uk, but only 19 were delivered. I contacted customer service with photos, and they admitted the error was on their side due to a misload by their delivery partner.

Despite acknowledging the mistake, they refused to resolve the issue to my satisfaction, leaving me to source the missing roll myself, which leaves me out of pocket, and having to use my own time to find it.

This solution is impractical and unfair, I'm left with a gap in my lawn, forced to spend time and money finding a compatible roll, and the refund doesn’t cover the full cost or inconvenience.

When I asked if the refund would include my time and transport costs, they declined to offer anything further. Their rigid policies and lack of accountability have left me frustrated. I won’t be ordering from them again.

A JOKE OF A COMPANY

I brought their premium turf and topsoil bundle cost me hundreds and the turf is absolute rubbish. Absolutely riddled with poa annua weeds! I spend at least an hour a day on my hands and knees plucking this crap from my lawn. The customer services is a total joke, nobody has retirees my calls! The delivery was hours late should have arrived first thing, eventually turned up at 15:30, the top 3 turfs on the bull bag was perfect then after the driver had left and we unloaded the rest of the turf we realised how we had been conned!
Turf is not premium
Topsoil is not premium
Customer services is not premium

The only thing premium about these cowboys is the premium prices they charge for crap

It’s a shame I can’t post pics on this review just to show you all what crap these cowboys sell as a premium product!

I’ve been a fairly satisfied returning customer of TopSoil—until now. I ordered two bags of topsoil and scheduled delivery carefully, as I have a gravel drive and needed to be available to move it immediately from a roadside drop. On the day, I received no delivery notice.

I called TopSoil’s outsourced call centre, who confirmed the order was out for delivery but refused to give me the courier or consignment number, citing instructions from ‘head office.’ I informed them that under the Consumer Act 2025, they are obliged to provide this information. After checking with ‘head office,’ they said the courier was Palletways but wouldn’t share contact details or a tracking number.

Contacting Palletways directly, I was told they only received the order two days ago—despite me ordering nine days earlier—and I had to reschedule delivery myself.

This resulted in a wasted half day off work chasing an undelivered order and dealing with a customer service team unaware of basic consumer rights.

Avoid. Avoid. Avoid.

Customer service is non-existent. They clearly use a telephone answering service provided by a third party and the attitude / approach of that provider is WILD!

Ordered 6 bags of topsoil. The twinstack approach they scream from the roof tops about is just laughable, its two dumpy bags stacked on top of each other which are then placed on second hand pallets which are not fit for purpose or strong enough for the weight being placed on to them. Driver spent over an hour blocking the street to get all of the broken pallets off. Managed to get 1 pallet off (two bags).

On calling Rolawn / Topsoil co uk, I had the displeasure of speaking to “Olivia” who thought the appropriate thing to do to resolve her customer’s issue was to shout down the phone at them! My experience is the same as all of the other reviews - the third party “customer service agents” aren’t empowered to do anything, simply refer to Rolawn / Topsoil co uk as “they” or “head office”. It’s basically a 90s style telephone answering service…in 2025.

Was finally called by “Jessica” from Rolawn. Terrible service, so have had to cancel the remainder of the order and ask for a refund. Had to remind “Jessica” several times that I was not making a customer return and the two pallets worth of goods were never delivered. She didn’t seem to be able to comprehend that. No doubt will have to do a card charge back.

Avoid Rolawn / Topsoil co uk at all costs.

The number of negative reviews tells you everything you need to know! I ordered topsoil to arrive on the Wednesday and turf on the Thursday which would have given me time to get the soil in and then spend the following day getting the turf down so that the grass wouldn't die. I was told that due to a 'system error' the Wednesday delivery was not possible and so it would come on the Thursday. The turf turned up first thing in the morning with no sign of the topsoil which meant the rolls of grass were left baking on the driveway on a hot day. The topsoil finally arrived at 3pm-ish so I had to spend the afternoon putting that into the garden. The quality of the soil was shocking, it had bits of plastic, stones and large sticks. I had spent days sorting the garden ahead of delivery removing waste only to add even more crap to it! I finally managed to get the turf in the following day but it was a race against time as it had already started dying. It's a good job I was doing the work myself as if it had been landscapers the plan may have gone out of the window with availability etc. I am in the process of trying to get a refund but take my advice and go elsewhere! I wish I had checked the reviews before ordering.

Ordered 2 bags compost and 2 bags mulch. Received 4 bags of poorly stacked council waste compost or similar on rotten pallets. Full of plastics, stones and even glass. All 4 totally identical. Completely misdescribed. DON'T WASTE YOUR TIME.

Disappointing..
Placed an order for four bags of topsoil. Specified delivery date and then waited and waited.... after more waiting for the delivery to turn up - I phoned them. This was 4.30pm in the afternoon to be told that 'they had a problem with my delivery'. No notification, no phone call to say there was going to be an issue after I took a day off work and waited all day. When the delivery was made a week later - the bags were stacked two high making them VERY unstable. We had to assist the delivery driver to steady the bags otherwise the soil would have been all over the drive. Advise to try and find a reliable local supplier and avoid Topsoil.co.uk

They're just bad. There customer service has no answers for missed deliveries, they say they have no knowledge as Head Office deal with it all.

To save everyone hassle, the TopCo is Rolawns, so just ring them. But the experience with them is equally poor and have left an equally negative review of them.

Go elsewhere, you'll get missed delivery dates and wasted time.

All day delivery slot was given, which wasn’t an issue. Received a more precise time on the day, soil arrived 4 hours after this slot. Ordered two pallets of top soil. Driver left one pallet of soil in the middle of the footpath, sat in his van vaping for 20 minutes and then took a photo on his phone and left with one pallet still on his van. Didn’t speak to us to let us know that he was taking one pallet back to warehouse, he just signed the delivery as ‘one to go’. Rang Topsoil.co.uk and they were absolutely no help, just said that the driver would’ve tried to get it on the drive (dropped curb and solid surface to deliver on). Next morning a different driver turned up with my remaining delivery and when I told him that they couldn’t put it on the drive the previous day, he pulled a face and said of course he could’ve. He unloaded the pallet onto my drive way within minutes and was a lovely gentleman. When unloading the soil for our project we found numerous amounts of rubbish and litter including cans and wrappers mixed in. Wouldn’t order from them again. Their only saving grace was the lovely second delivery driver.

Terrible - order date given but totally ignored, second date given - also failed to deliver. Wish we had read these reviews - avoid!!

Terrible! Rang on delivery day (Friday) to confirm my order to be told ‘it hadn’t been put in the system’ and would now be delivery Wednesday. No good to me as my I needed it for my weekend project.
Order cancelled.

Their job is literally to deliver soil and they couldn’t even manage it.

Absolutely terrible customer service. We have twice been given a time between 8am and 6pm for the soil to be delivered so have had to take annual leave from work to wait at home for it, only to be told towards the end of the day that it won't be delivered that day. The lady on the phone seemed unconcerned rather than apologetic. We told her to cancel our order and give us a refund.