I needed a 1m length of Schiedel Prima Smooth flue (not so easy to find) and Topstak had it at a very good price. I emailed Topstak to ensure the pipe would fit into my twinwall adaptor, and recieved... See more
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Helpful staff, competitive price and quick delivery. It was great to be able to buy just the one fire brick/panel for our Contura log burner rather than the whole set. Would recommend Topstak.
So happy with the replacement fire brick set for my Contura 51L logburner and leather gauntlets. What a game changer they are! Absolutely love them. Can't believe I've been making do with old tea towe... See more
Guys at Top Stack very knowledgeable and helpful. Reserved a Contura wood burner back in May 23 for a small deposit as we were in the process of buying a house in the forest. Finally moved at the e... See more
Company replied
Company details
Written by the company
Here at Topstak you will find an unrivaled range of Chimneys, Wood burning Stoves, Kitchens, Range Cookers and Outdoor Cooking equipment. As the exclusive dealers in Cardiff, Swansea, Newport and South Wales for many of the leading makes of stoves, we...
Contact info
Unit 42, Vale Business Park, CF71 7PF, Llandow, United Kingdom
- 01446771567
- info@topstak.co.uk
- topstak.co.uk
4.8
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Topstak
Thank you for your kind feedback! We’re glad to hear your delivery arrived promptly. We really appreciate you taking the time to leave a review and hope to serve you again soon.
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Customer focussed service
Excellent service at point of sale and also, the after sale care and support is unmatched even several years after sale. Thank you very much
December 14, 2025
Unprompted review
Reply from Topstak
Thank you so much for your kind words. We’re delighted to hear that you had an excellent experience both at the point of sale and with our after-sales support over the years. Providing long-term care and support to our customers is very important to us, and your feedback truly means a lot. We sincerely appreciate your support.
Delivery on promised date and logs left…
Delivery on promised date and logs left at requested location.
November 27, 2025
Reply from Topstak
Thank you for your positive feedback! We’re glad to hear your delivery arrived on the promised date and that the logs were left exactly where you requested. We really appreciate you taking the time to share your experience
They have technical knowledge that is
They have technical knowledge that is very helpful when ordering spare parts, along with an efficient ordering system.
November 25, 2025
Reply from Topstak
Thank you for your kind words! We're thrilled to hear that our technical knowledge and ordering system made your experience smooth and efficient. We always aim to make ordering spare parts as easy as possible and your feedback motivates us to keep improving.
very fast delivery and securely…
very fast delivery and securely packaged. excellent service. tis
November 25, 2025
Reply from Topstak
Thank you for your kind words! We’re delighted to hear that your order arrived quickly and securely. We really appreciate your support and look forward to serving you again soon!
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Great delivery as usual
Great delivery as usual. Always in the right location. Great seasoned logs. Thanks
November 25, 2025
Reply from Topstak
Hi Christopher,
Thank you so much for your kind words! We’re thrilled to hear that your deliveries are always timely and that you’re happy with the quality of our seasoned logs. Your support means a lot, and we look forward to serving you again soon!
Best regards,
The Topstak Team
Reply from Topstak
Thank you so much for the 5-star review! ⭐
We’re delighted to hear you were happy with our service, advice, and speedy delivery. If you ever need anything else, we’re always here to help! 😊
Great service right from ordering…
Great service right from ordering through to delivery. Top quality kiln dried logs.
November 4, 2025
Reply from Topstak
We truly appreciate your 5-star rating and kind words about our kiln-dried firewood and delivery. It’s great to know that both the quality of the wood and our service met your expectations. Thank you for choosing Topstak!
Always great get my kiln dried logs…
Always great get my kiln dried logs here every time. Great service & quality every time!
October 27, 2025
Reply from Topstak
Thanks so much for your wonderful 5-star review! We're delighted to hear you’re happy with the quality of our kiln-dried logs and our service. It means a lot to have your continued support — we really appreciate you choosing us every time!
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Superb local business, delivering a quality product
From James’ survey and sale, through to Adam and Paul remodelling the fireplace and fitting the stove. A superb seamless end to end service.
October 20, 2025
Unprompted review
Reply from Topstak
Thank you so much for your wonderful review! We’re delighted to hear that James, Adam, and Paul delivered a seamless experience from start to finish. Your satisfaction means a lot to our team, and we hope you enjoy your new fireplace and stove for many years to come.
Warm regards,
The Topstak Team
Easy to place an order and always…
Easy to place an order and always helpful in processing it, finally the delivery was excellent
October 14, 2025
Reply from Topstak
We truly appreciate your 5-star feedback! At Topstak, we’re committed to providing top-quality service, and it’s great to know we met your expectations. Thanks for choosing us!
Quality products, great service
Quality products, friendly and helpful staff, efficient home delivery service.
June 18, 2025
Traeger Timberline
I bought a Traeger Timberline plus a number of accessories, which is a significant purchase. The communication was excellent throughout and the products arrived exactly as requested. I am so pleased with my purchase and is a significant upgrade on my old Traeger Pro.
I would happily buy from Topstack / TopBBQ again!
June 11, 2025
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Every experience has been a pleasure
Every experience has been a pleasure. I buy firewood frequently, and past purchases include a woodburning stove and two electric Everhot's. Truly, can't fault them and their friendly, helpful customer service. Thank you.
June 10, 2025
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Excellent quality product
Excellent quality product. Efficient and friendly staff to deal with.
May 19, 2025
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