While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really awsome company. Fantastic selection, literally the best prices around. Very fast delivery to the states.Most importantly the customer service can not be beat. Roderick the owner is a top notc... See more

Rated 1 out of 5 stars

I’ve sent hundrends of mails, dms ans trying to reach them for info of my order. (130842) I ordered a year ago and havent got refund. Hope here I get answers and my product. After that, I’ll n... See more

Company replied

Rated 1 out of 5 stars

It's been 14 days and they haven't shipped. When I asked for an update they sent me a snide message blaming Donald Trump and DHL. They are in the Isle of Man and I don't care about the tariffs obvious... See more

Rated 1 out of 5 stars

Do not order from this site. I placed an order and waited for over a month and was told my order was still not sent because of “tariffs” or whatever the excuse was. I asked for a refund and was told... See more

Company replied

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Toque Snuff is a Snuff Tobacco seller. We have over 60 different flavours of nasal snuff available to buy. With the odd limited edition flavour also being available.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No response Bad customer service

I’ve sent hundrends of mails, dms ans trying to reach them for info of my order. (130842)

I ordered a year ago and havent got refund.

Hope here I get answers and my product. After that, I’ll never buy again there!

March 25, 2026
Unprompted review
Toque Snuff logo

Reply from Toque Snuff

This is a fake review. Order number 130842 has only just gone out on the 18th of March 2026, to a different name. Further, we have never had an email from this person.

Advertisement
Rated 1 out of 5 stars

This company is a joke

This company is a joke. DO NOT ORDER FROM THEM INTERNATIONAL.

March 16, 2026
Unprompted review
Toque Snuff logo

Reply from Toque Snuff

Order has gone out, with tracking number. It takes little time to reach customers in the USA.

Rated 5 out of 5 stars

Good range and decent prices.

Good range of quality snuff at decent prices and free UK delivery on orders over £50. I generally receive orders in the UK within 2-3 days, with my most recent order delivered within 3 days in the run up to Christmas.

December 18, 2025
Unprompted review
Toque Snuff logo

Reply from Toque Snuff

Thank you.

Rated 1 out of 5 stars

Didn't offer refund. Just took my money

Was also told my order hadn't arrived because of "tariffs." Odd that no tracking number provided. This is no way to do business.

September 24, 2025
Unprompted review
Toque Snuff logo

Reply from Toque Snuff

Trump's tariffs caused hundreds of countries around the world to be unable to send to the USA. Some still can't. We are now sending via DHL.

Rated 1 out of 5 stars

No Order and No Refund.

Do not order from this site. I placed an order and waited for over a month and was told my order was still not sent because of “tariffs” or whatever the excuse was. I asked for a refund and was told I’d receive one from WorldPay yet it’s been nearly 3 weeks and I have yet to receive my money back. Another excuse was given for this; this time it was “WorldPay is backed up from so many refunds being issued.” Nothing but excuses from this crook company that won’t send you your order or give your money back.

August 21, 2025
Unprompted review
Toque Snuff logo

Reply from Toque Snuff

Trump's tariffs caused hundreds of countries around the world to be unable to send to the USA. Some still can't. We are now sending via DHL. Refunds took Worldpay a long time to sort.

Advertisement
Rated 1 out of 5 stars

It's been 14 days and they haven't…

It's been 14 days and they haven't shipped. When I asked for an update they sent me a snide message blaming Donald Trump and DHL. They are in the Isle of Man and I don't care about the tariffs obviously, I'll pay them. Otherwise I wouldn't have ordered. I don't need political commentary, I need to get what I paid for. I get the feeling they're intentionally being crappy with me because of their political ideology.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

AFTER TWO WEEKS, ORDER HASN'T BEEN DELIVERED

Nice selection and nice prices.
BUT after 2 weeks my order (68279) still hasn't been delivered.

SENT WITHOUT TRACK & TRACE.

Only a small loss, but nevertheless annoying.

No more ToqueSnuff for me.

January 23, 2025
Unprompted review
Toque Snuff logo

Reply from Toque Snuff

Please email me, if this hasn't already been sorted.

Rated 5 out of 5 stars

Great selection, prices, custom service, and more!

My orders have been correct, arrived reasonably fast due to the area in which I live, of exceptional quality including many Toque brand products, and great Customer Service and interactions! I would recommend Toquesnuff.com to any Snuff user or anyone interested in this hobby!

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Toque snuff uk

This is my first time ordering from this company I'm from Scotland UK. They have a huge selection, they are a friendly bunch who will keep you updated and will help with anything you may need, i contacted them about my order and Roderick contacted me shorty after with the information i needed, I couldn't of asked for more, highly recommended, A truly awsome friendly company, I'll be buying again, cheers

September 2, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Stellar quality and support

Great prices, reliable fulfillment and shipping, even overseas. Toque works hard to make things right if anything goes wrong and the product is top notch quality.

June 21, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Toque for the win!!!

Really awsome company. Fantastic selection, literally the best prices around. Very fast delivery to the states.Most importantly the customer service can not be beat. Roderick the owner is a top notch gentleman and if your gonna snuff ,do yourself a favor and and don't waste your time anywhere else. Remember dont smoke, snuff toque. Cheers!!

November 20, 2022
Unprompted review
Rated 5 out of 5 stars

First time ordering from Toque

First time ordering from Toque. Unbeatable prices and next day delivery. Customer service was also brilliant. Thank you Toque, I'll be back for more in a couple of weeks!

August 25, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great company

Great company ! Huge selection great prices,and they will get back in touch with you quickly if you email them with any concerns. Roderick is running a great company.

May 15, 2022
Unprompted review
Rated 5 out of 5 stars

Best place to buy snuff

Best place to buy snuff! The prices are unbeatable, free tracked shipping for orders over a certain amount. And great customer service, usually from the owner himself who is just a great person. Highly recommended. A+

May 14, 2022
Unprompted review
Rated 5 out of 5 stars

Best in the field

The best supermarket for snuffs and one of the greatest modern manufacturers. There are almost no disadvantages, delivers worldwide, responds almost instantly and prices are very friendly.

January 21, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look