From start to finish, Torqen was helpful, full of information, gave me options and advice in regards to the kit I wanted. Communication was quick, precise and I knew exactly where I stood at a... See more
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Very helpful people, great parts and they really helped me out with an unusual enquiry about shipping. Overall great and easy communication. Highly recommend!
I work on my own garage in europe and some parts that i need for costumers car i buy here the only one who responde for every solution or help you whith what they can is at TORQEN im very happy whith... See more
Paid on 24 March. Chased multiple times. Mostly ignored. On Monday, I was told the item had been restocked and was being shipped that day. Since then: no tracking, no proof of postage, no parce... See more
Company replied
Company details
Information provided by various external sources
TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.
Contact info
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, United Kingdom
- support@torqen.uk
- torqen.uk
4.5
Excellent
594 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Efficient, friendly and accurate part supply
I have to write this review because Torqen delivered us a replacement power steering pipe that we could not find anywhere else. They were helpful and informative all the way through. The part came from Japan and they kept us informed all the way along about delivery progress. Very happy and grateful for such brilliant service.
November 1, 2024
Unprompted review
Reply from TORQEN
Thank you, Fiona, for your wonderful review! We’re so pleased we could help you source the replacement power steering pipe, especially when it wasn’t available elsewhere. It’s great to hear you found our updates on the delivery progress helpful and that you were happy with the service overall. Your kind words mean so much to us—thank you for your support! 😊
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Go somewhere else
Lied to about delivery times kept getting told next week and that came 4 weeks later. Did not receive all items which has now put me out of pocket as a customer now has to return and have the whole job redone. Customer service is good until there is an issue then it's very poor and not professional. I would recommend to go anywhere else for parts even if it does cost more so you actually receive the items in a reasonable time frame.
October 28, 2024
Reply from TORQEN
Hi Steve,
Thank you for sharing your feedback. We’d like to address the situation and clarify a few points. While there was an unexpected delay with one of the parts coming from the USA, we kept you informed throughout via WhatsApp. Once the shipment was ready, a genuine human error meant one of the gaskets, ordered in a quantity of two, was shipped as just one. We quickly acknowledged this and offered to send the second item at no additional cost. However, you declined this resolution and requested a full refund for both items, although you kept and used the one received. We refunded the missing gasket and sent you a confirmation screenshot on WhatsApp.
However, we also noted a chargeback was opened after the refund for the missing gasket had already been issued, adding unnecessary complications to the resolution process. You have therefore kept the product and also had a full refund for both gaskets, along with an additional refund for 1 gasket.
We understand the frustration delays and errors can cause, but we believe we acted transparently and fairly to resolve the issue. Mistakes are rare but can occasionally happen, and we remain committed to addressing them promptly and professionally when they do.
If there’s anything further you’d like to discuss, we’d be happy to assist.
Kind regards,
TORQEN Customer Service Team
Excelent services
Excelent services, fast delivery and good quality parts. Can source and supply anything u need even if it is not on website.
Very friendly and helpfull team.
Will defently order from them again.
November 1, 2024
Unprompted review
Reply from TORQEN
Thank you, Liviu, for your fantastic review! We’re delighted to hear you’re pleased with our service, quick delivery, and the quality of the parts for your racing GT86. Being able to source even the harder-to-find items is something we pride ourselves on, and it’s great to know our team made a positive impression. We look forward to helping you again in the future—thank you for your support! 😊
Don’t order from this company
Don’t order from this company. Waited over a year for an order with no updates. Requested a refund 4 weeks ago. Still waiting
October 1, 2024
Unprompted review
Best in the business for Z parts
Best in the business for Z parts, delivery is always super fast, packaged well - guys are always on hand to give advice and help select right products!
Cheers :)
September 20, 2024
Unprompted review
Reply from TORQEN
Thank you, Nick, for your amazing review! We’re thrilled to be your go-to for Z parts and to hear that our delivery speed, packaging, and advice have all hit the mark. It’s always a pleasure helping you select the perfect products. Cheers for your kind words and continued support! 😊
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Fantastic costumer service
Fantastic costumer service , the parts I ordered fitted perfect .
September 6, 2024
Reply from TORQEN
Thank you, Adam, for your great review! We’re delighted to hear the parts you ordered fitted perfectly and that you were happy with our customer service. Your satisfaction means a lot to us—thank you for choosing TORQEN! 😊
Good service.
Good OEM product, well packaged. Long delivery with little information but item was probably hard to source.
September 6, 2024
Reply from TORQEN
Thank you, Tony, for your kind review! We're glad to hear you were pleased with the quality of the OEM product and the packaging. We appreciate your understanding regarding the longer delivery time—some items can indeed be tricky to source, but we’re glad it arrived safely. Thank you for your patience and support! 😊
I have never felt such care and passion…
I have never felt such care and passion from a company. At 10:30pm on a Friday, a week before a car show I was attending, my clutch slave cylinder gave up. After tagging Torqen in my Instagram story begging for help, they replied within minutes happy to help me. The part only took 3 working days which is amazing for being in the highlands of Scotland, I have just installed it and the car is good to go again. Zero fitment issues whatsoever. I couldn’t recommend them enough.
September 12, 2024
Unprompted review
Reply from TORQEN
Thank you so much, Louie, for your incredible review! We’re absolutely thrilled we could help you out, especially in such a last-minute situation. It’s great to hear the clutch slave cylinder arrived so quickly, even to the Highlands, and that it fit perfectly. Knowing your car is ready for the show is the icing on the cake for us! Your recommendation means the world—thank you for sharing your experience! 😊
Excellent service
Excellent service, good communications very knowledgeable staff.
Went the extra mile and sorted parts needed and managed to get them delivered next day
Would thoroughly recommend and well deserve 5 stars
September 3, 2024
Unprompted review
Reply from TORQEN
Thank you, Mal, for your fantastic review! We’re delighted to hear you were happy with our service, communication, and the team’s effort in going the extra mile to get your parts delivered next day. Your recommendation means a lot to us—thank you for your support! 😊
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I got really professional help from…
I got really professional help from Torqen with the I needed for my '04 350Z. I got the full kit from TwinZ for it.
April 1, 2024
Unprompted review
Reply from TORQEN
Thank you, Milan, for your brilliant review! We’re so pleased we could assist you with the parts for your ’04 350Z and that you’re happy with the full TwinZ kit. It’s always great to support passionate Z owners like yourself—thank you for choosing TORQEN!
STAY AWAY FROM THIS COMPANY,
STAY AWAY FROM THIS COMPANY,
Absolutely shocking customer service. Items arrive damaged and by looking at the reviews it happens quite often. However when asked for a refund they refuse and take no responsibility. You would be better off ordering a knock off part from eBay than a genuine part from here as the knock off part would actually arrive in one piece and the communication between the supplier and customer would be also better, realistically this company doesn’t even deserve the 1 star they got and don’t understand how they haven’t been shut down yet.
August 21, 2024
Unprompted review
Very quick delivery of my items
Very quick delivery of my items. Even after modifications
August 19, 2024
Reply from TORQEN
Thank you, Stephen, for your great review! We’re delighted to hear your items were delivered quickly, even with changes to your order. Your satisfaction means a lot to us—thank you for your support! 😊
Amazing team at Torqen
Amazing team at Torqen, I was having difficulty finding parts (manifold) for my car without going to USA or risking purchasing online which would have left me with a very expensive bill. They sourced my part and kept me in the loop about it’s progress, unfortunately my part is rare so they had to manufacture one for me which took the best part of 8 weeks but they had a good relation with the manufacturers which eased my mind. Very easy to contact via WhatsApp and very professional friendly service throughout. Would highly recommend them to anyone even if they don’t list an item on their website, they may be able to source it!
August 21, 2024
Unprompted review
Reply from TORQEN
Thank you, Sim, for your fantastic review! We’re so glad we could help you source the manifold for your car, especially when it’s such a rare part. Manufacturing a custom piece can take time, but we’re thrilled to hear you felt reassured by the updates and our relationship with the manufacturer. It’s great to know you found our WhatsApp communication professional and friendly too. Your recommendation means a lot to us—thank you for your support and trust in TORQEN!
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Woeful Customer Service
I ordered two bumpers for my Honda S2000 about 16 months ago (May 15th 2023 to be exact). Order reference: JJOGHIEBV
I didn’t receive one single order update or tracking number from the company.
They quoted 6-8 weeks for the bumpers to be delivered and then when I sent an email after 15 weeks asking where they were they said it normally takes a year. I would never have ordered them in the first place if I knew that they would take a year to come.
I received my bumpers last week which I was so excited about but there’s always a catch. And to make it an even worse experience than it already is. They delivered me the wrong bumpers after 16 months of waiting.
They have taken no accountability for the hassle and stress they have caused me and offered me no compensation or refund.
Absolutely shocking company, will never order from them again.
£1,000 down the drain and they couldn’t care less.
Stay very, very far away from Torqen if you’re going to order from there!
UPDATE:
They never got back to me after they said they would on Instagram. I can’t believe I’ve spent over £1,000 and got the wrong bumpers stuck in my garage. Torqen is a horrific company and caused me so much stress and disappointment. I wish I took legal action upon them.
August 8, 2024
Unprompted review
Torqen are the best
Torqen have been absolutely brilliant in helping me source parts for my 350zHR.
They went above and beyond to help me, they were a pleasure to deal with.
Very knowledgeable, quick responses when asking questions, I will definitely be using Torqen again.
July 3, 2024
Unprompted review
Reply from TORQEN
Thank you, William, for your amazing review! We’re delighted to have been able to help you source parts for your 350Z HR and that you found our team knowledgeable and responsive. It’s wonderful to hear we made the process a pleasure for you—your support and trust mean the world to us. We look forward to helping you again in the future! 😊
Excellent customer service!
Great selection of aftermarket car parts and superb customer service. Particularly responsive and helpful via WhatsApp; it really feels like they give you that personal touch that's usually lost in online retail!
August 3, 2024
Unprompted review
Reply from TORQEN
Thank you, Lexi, for your lovely review! We’re thrilled you enjoyed our selection of aftermarket parts and found our customer service so helpful. We’re especially pleased you appreciated the personal touch through WhatsApp—it’s something we aim to provide for every customer. Your kind words mean so much—thank you for choosing TORQEN! 😊
Really helpful went above and beyond…
Really helpful went above and beyond sorted out any problems straightaway good guys
July 24, 2024
Reply from TORQEN
Thank you, Alex, for your fantastic review! We’re so pleased to hear you found our team helpful and proactive in resolving any issues. Your kind words mean a lot—thank you for your support and for choosing TORQEN! 😊
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Perfect contact and shipping
July 16, 2024
Reply from TORQEN
Thank you, Antonio, for your kind review! We’re delighted to hear you were happy with our communication and shipping. Your support means a lot—thank you for choosing TORQEN! 😊
Extremely helpful and let me knew…
Extremely helpful and let me knew everything that was going on with parts
June 24, 2024
Reply from TORQEN
Thank you, Adam, for your great review! We’re so glad you found our team helpful and appreciated the updates on your parts. Keeping you informed is always a priority for us. Thank you for your support! 😊
Top quality product
If you want a back diffuser then this is the company to go to,fast and prompt service absolutely blown away by product.looks absolute badass on my Mustang very happy with it, highly recommend torqen and big thanks to the team 👍😀
June 25, 2024
Unprompted review
Reply from TORQEN
Thank you, Chandra, for your fantastic review! We’re thrilled you’re happy with your new rear diffuser—it sounds like it’s made your Mustang look amazing! It’s great to hear you found our service fast and efficient, and your recommendation means the world to us. Big thanks for choosing TORQEN! 😊
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