Worst Experience. I am Overseas client. i have ordered two books on lalitha saharanam and sri vidya. They did not write a correct adress and correct name. My parcel was resent to india and i have co... See more
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I received my products with the order # T1/1280 three weeks later from Totally Indian. But two items were missing from the parcel, so I sent a WhatsApp message notifying their customer assistant tea... See more
Company replied
A very good and reliable book seller. I recommend all buyers to check the availability of books with the seller before making the final payment. The books arrived in Malaysia in good condition, with o... See more
Company replied
Good customer service by Lokpal, he is prompt and accurate in his dealings and made sure the ordered package was delivered on time. Some books were not available from the publisher house, which wa... See more
Company replied
Company details
Written by the company
Celebrating India's rich heritage with a curated collection of authentic, handpicked products. Dive into a shopping experience that's 100% Indian at heart, blending tradition with quality.
Contact info
400067, Mumbai, India
- +91 6262462162
- contact@totallyindian.com
- totallyindian.com
3.7
Average
42 reviews
Replied to 62% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Worst Experience
Worst Experience. I am Overseas client. i have ordered two books on lalitha saharanam and sri vidya. They did not write a correct adress and correct name. My parcel was resent to india and i have contacted the customer client no response. This site is scam . Dont order here.
January 11, 2026
Unprompted review
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The response team was slow at first but…
The response team was slow at first but they really helped to track the parcel.Thank you.I will order more from you.
February 6, 2026
Silence - no idea if the company even exists anymore
I placed an order for books and didn't hear back, nor ever receive the books.
February 15, 2026
Unprompted review
Book arrived in perfect condition
Book arrived in perfect condition. It had a long journey from India to UK then UK to Channel Islands. Took a few weeks, but is worth the wait.
January 8, 2026
Reply from Totally Indian
Dear Rosie,
Thank you for your lovely feedback
We’re happy to know the book reached you safely after its long journey.
Your patience and support mean a lot to us 🙏
– Team TotallyIndian
I received my products with the order #…
I received my products with the order # T1/1280 three weeks later from Totally Indian. But two items were missing from the parcel, so I sent a WhatsApp message notifying their customer assistant team.
They eventually refunded the money for the missed items, but I lost the postage payment. It happened with my previous order, too, which was disappointing.
I am happy with their product, but they need to check and carefully place the customer's products before sending them to the courier.
January 2, 2026
Reply from Totally Indian
Dear Thiakaraja,
We sincerely apologize for the missing items and the inconvenience caused. Thank you for your patience while we processed the shipment difference refund. Your feedback about packing accuracy is noted, and we are strengthening our quality checks to avoid such issues in the future.
We truly appreciate your continued trust and support.
– Team TotallyIndian
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Quality products, sensitive attitude
Delivery took time, but the distance from India is not close either. :-) Soap and eye drops were delivered, which were just recently produced. Everything is of very high quality. Responsive staff.
December 16, 2025
The book I ordered arrived destroyed
The book I ordered was destroyed in transport. I don't recommend it. The book was not correctly secured, just a thin plastic foil. Apparently it wasn't enough protection for brutal treatment of the package by the delivery company.
December 8, 2025
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A very good and reliable book seller
A very good and reliable book seller. I recommend all buyers to check the availability of books with the seller before making the final payment. The books arrived in Malaysia in good condition, with only very minor scuffs due to logistics, which is quite normal, including during customs inspection. Overall, I am very satisfied with the service, and the book prices are very reasonable compared to other platforms.
December 10, 2025
Unprompted review
Reply from Totally Indian
Dear Yogeshwar,
Thank you so much for sharing such a detailed and thoughtful review. We truly appreciate your understanding of international logistics and customs handling.
We’re very happy to know that your books reached Malaysia in good condition and that you found our prices reasonable compared to other platforms. Your satisfaction and trust mean a lot to us.
Thank you once again for recommending TotallyIndian, we look forward to serving you again 🙏
– Team TotallyIndian
Your prices are very good and product…
Your prices are very good and product delivered are genuine but your courier takes upto 10 - 20 days to deliver even though product is in North America in 4 - 5 days of the order.
November 19, 2025
Reply from Totally Indian
Dear Harit,
Thank you for your honest feedback and for appreciating our pricing and the authenticity of our products.
We sincerely apologize for the delay in delivery. While shipments do reach North America within a few days, recent changes in U.S. customs clearance norms have led to longer inspection and clearance timelines, which are unfortunately beyond the control of courier partners.
We truly appreciate your patience and understanding, and we’re continuously working with our logistics partners to minimize such delays going forward.
Thank you for choosing TotallyIndian 🙏
– Team TotallyIndian
Arrived in good attention and prompt…
Arrived in good attention and prompt delivery.
October 29, 2025
Reply from Totally Indian
Dear Sudha,
Thank you for taking the time to share your feedback.
We truly appreciate your support and trust in TotallyIndian.
Looking forward to serving you again 🙏
– Team TotallyIndian
The customer service is horrible
The customer service is horrible. I've placed two orders with totallyindian.com, one on 10/5, the other on 10/18. I sent multiple messages inquiring about the 10/5 order, only to receive an email on 10/28 stating the order was canceled. I've sent multiple messages about the 10/18 order and still haven't received a response. Also, the phone number to the member services department is out of service.
I ultimately received the 10/18 order but I had to email the CEO first. They sell great products at great prices, but they will have to improve their customer service before I order from them again.
October 17, 2025
Unprompted review
Reply from Totally Indian
Thank you for sharing your experience, we truly regret the frustration and inconvenience this caused. You’re absolutely right to expect timely responses and clear communication, and we acknowledge that we fell short on customer support during this period.
We were facing internal operational and support constraints, which led to delayed responses and poor communication, this is on us. That said, we appreciate your patience and are glad the second order was ultimately delivered.
We’ve since taken concrete steps to strengthen our customer service team, improve response times, and ensure our contact channels remain active and reliable. Your feedback has been taken seriously and is helping us improve.
Thank you for recognizing the quality and pricing of our products, and we genuinely hope to earn back your confidence with a much better experience in the future.
– Team TotallyIndian
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Your customer service instincts
Your customer service instincts. You do not reply to your customer's E-mail and telephone.
October 7, 2025
Reply from Totally Indian
Dear Sambhu,
Thank you for bringing this to our attention. We sincerely apologize for the lack of response to your emails and calls this is not the experience we want any customer to have.
We acknowledge that our customer communication fell short during that period, and we are actively working on strengthening our support systems and response timelines to ensure this does not happen again.
Your feedback is important to us and is being taken seriously. We appreciate your patience and the opportunity to improve.
– Team TotallyIndian
Great delivery
Great delivery. Received in perfect condition. Thank you. As noted earlier, delivery time needs improvement.
October 7, 2025
Reply from Totally Indian
Thank you for sharing your feedback and for your support.
We truly appreciate your note and will continue working on improving our delivery timelines while maintaining the same care and quality.
Looking forward to serving you again 🙏
– Team TotallyIndian
Your company service SUCKS !!!
Your company service SUCKS !!!
Shipping is a JOKE.
Service is a Joke !
Never buy anything from this company !@!
September 10, 2025
Reply from Totally Indian
Dear Atmans,
We’re truly sorry to hear about your experience and completely understand your frustration. Your order was unfortunately placed on hold by customs authorities for inspection. As clearly mentioned in our policy, customs delays are not part of the transit time, and such investigations are beyond the control of any logistics provider.
Please be assured that we are already in touch with our logistics partners to resolve this matter and ensure your package is delivered as soon as possible.
For quicker assistance, we’d request you to reach us directly at 📩 contact@totallyindian.com so our team can support you personally.
– Team TotallyIndian
Thank you for English of Anandamayi Ma
Thank you for making Anandamayi Ma’s books available in English!!!!
June 27, 2025
Reply from Totally Indian
Dear Aarti,
We’re so happy to know that you found Anandamayi Ma’s books in English through us 🙏 It’s truly fulfilling to help devotees and seekers access such precious spiritual works.
Thank you for your kind words and support it inspires us to keep spreading India’s spiritual heritage across the world 💛
– Team TotallyIndian
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Item was fine but delivery was delayed…
Item was fine but delivery was delayed despite paying for premium service.
September 10, 2025
Reply from Totally Indian
Dear Alan,
We sincerely apologize for the delay in your delivery. Unfortunately, due to heavy rainfall in certain regions, our logistics operations were temporarily impacted, which caused the delay despite the premium service.
We truly appreciate your understanding and are glad to know that the item itself reached you in good condition. We’re continuously working with our courier partners to ensure faster and more reliable deliveries in the future.
Thank you for your patience and support 💛
– Team TotallyIndian
totallyindian is a company that offers…
totallyindian is a company that offers a very good quality service I highly appreciate their sense of relationship and the concern to satisfy their customers as best as possible. I highly recommend
June 24, 2025
Reply from Totally Indian
Dear Denis,
Thank you so much for your wonderful feedback. We’re truly grateful for your appreciation of our service and the care we put into customer satisfaction.
Your recommendation means a lot to us it motivates our team to keep improving and delivering the best experience for our customers worldwide 💛
– Team TotallyIndian
Reply from Totally Indian
Dear Donald,
Thank you so much for your kind words. We’re so glad to know that you found the ordering process easy, the postage costs fair, and our service excellent.
Your appreciation means a lot to us and motivates our team to keep improving and serving our customers with the same care 💛
– Team TotallyIndian
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