Totally Wicked USA  Reviews 

4,653
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Wicked service (in a good way)! I've been a customer since 2011 and I have never been disappointed not even once. From their fast delivery to their customer service. Way to go!

Rated 5 out of 5 stars

Great customer service. FedEx left package on front door. Got home but package missing. Call Totally Wicked & they sent a replacement order while they investigated. FedEx delivered to wrong address. N... See more

Company replied

Rated 5 out of 5 stars

Often times, it's not the product, but the people providing that product who earn our business. One person did that for me. My mod came defective. The fire button was "off". It looked like the man... See more

Company replied

Rated 4 out of 5 stars

Did have a tiny problem with a shipment but the service and speed of fix was awesome. Have used th company for a while and never before had any problem. Sure they are super busy with liquidation so... See more

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Information provided by various external sources

Hello and welcome to Totally Wicked (TW). At the heart of our business is our customers. Without you, we have no business. While all businesses will be equally as effusive about the importance of their customers, the delivery on this intent often fails to live up to the expectation this focus suggests.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(4,653)

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Rated 4 out of 5 stars

You seem to be running low on supplies…

You seem to be running low on supplies of red label e-liquid.

February 27, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Hi Gene,

Since we are closing on March 31st, we won't be restocking, however in two weeks we will announce a USA distributor who carry Totally Wicked products.

Rated 5 out of 5 stars

Best of the best

Best of the best, disappointed that they are going out of business, I have been a long time customer.

February 27, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the feedback, Teresa!

Rated 5 out of 5 stars

Such a quick delivery

Such a quick delivery. Love your products. Best in the business. So sad that our local shop here in Brandon Fl is closing but glad I can still purchase online.

February 25, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the 5 star review, Janis!

Rated 5 out of 5 stars

It was easy peasy

It was easy to find, easy to order, and fast getting to me.

February 25, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the 5 stars!

Rated 5 out of 5 stars

It’s all in the details ;)

Always a great experience with these guys.. which is why I still prefer them and seek them out online from here in Michigan. They have excellent qualities in customer service (something that’s faded from most places) and the products never disappoint.

February 24, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the endorsement!

Rated 5 out of 5 stars

Great people

Been a customer for 10 yrs. with this
Awezsome outfit! Everyone from sales, to customer service has been exceptional, and I hate to see them close their doors😭

February 23, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the feedback and decade of loyalty, Debi!

Rated 5 out of 5 stars

Easy purchase

Easy purchase, thanks.

February 22, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the 5 stars, John!

Rated 5 out of 5 stars

Great company.

Great company.
Quality products.

February 21, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the endorsement, Corbin!

Rated 5 out of 5 stars

Always fast

Always fast. Always accurate.

February 21, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the review, Tony!

Rated 5 out of 5 stars

great company

Quick shipping and item was exactly what it was shown to be! Will definitely shop here again!

February 19, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the 5 star review!

Rated 5 out of 5 stars

Great All Around

Great products, Great Customer Service, and Fast Shipping. I will definitely be keeping them in my ordering lineup from now on. 😊

February 9, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the kind words!

Rated 5 out of 5 stars

Hands down, THE BEST experience!

Often times, it's not the product, but the people providing that product who earn our business. One person did that for me.

My mod came defective. The fire button was "off". It looked like the manufacturers quality control department totally missed it. I called TWEL and (I think her name was) Tiffany, had me send some pictures to show what the issue was. She reviewed them and had another one sent out right away at no charge to me. Her pleasant tone and overall attitude toward the situation made me a full blown advocate for their business.

February 8, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the endorsement, Johnny!

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