Totally Wicked USA  Reviews 

4,653
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Wicked service (in a good way)! I've been a customer since 2011 and I have never been disappointed not even once. From their fast delivery to their customer service. Way to go!

Rated 5 out of 5 stars

Great customer service. FedEx left package on front door. Got home but package missing. Call Totally Wicked & they sent a replacement order while they investigated. FedEx delivered to wrong address. N... See more

Company replied

Rated 5 out of 5 stars

Often times, it's not the product, but the people providing that product who earn our business. One person did that for me. My mod came defective. The fire button was "off". It looked like the man... See more

Company replied

Rated 4 out of 5 stars

Did have a tiny problem with a shipment but the service and speed of fix was awesome. Have used th company for a while and never before had any problem. Sure they are super busy with liquidation so... See more

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Information provided by various external sources

Hello and welcome to Totally Wicked (TW). At the heart of our business is our customers. Without you, we have no business. While all businesses will be equally as effusive about the importance of their customers, the delivery on this intent often fails to live up to the expectation this focus suggests.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,653)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

service is slipping 🤷‍♂️

I have been a customer with totally wicked for over 8 years and I used to be able to count on second to none customer service
I no longer feel that is true
I called last week and told the woman that I really needed my order ASAP she promised me she would walk it out to the warehouse to be mailed today (this kind of request is what used to set them apart)
Not only did my item not ship usps priority so I got it within 2 or 3 days
They sent it fed ex ground and did not even print a label until the following day and fed ex takes is the slowest shipping they use
Now today the tracking does not even have a delivery estimation and it’s the 5 th day already
I used to order 100% of my vape gear from them now not so much

January 21, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Hi Matthew,

Sorry for this error, the order was brought to warehouse after the shipping cut off time. Usually larger orders now go FedEx due to the larger FedEx packaging. Once again we apologize for this delay.

Rated 5 out of 5 stars

Your service rocks

Your service rocks! Thank you for the great customer service!!

January 18, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the feedback, Felice!

Rated 5 out of 5 stars

Easy ordering

Easy ordering, great selection, extremely fast shipping, and great products/prices.

January 17, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the feedback, Richard!

Rated 5 out of 5 stars

Excellent service

The item arrived on time, as described, and at a reasonable price. Can't get any better than that!

January 14, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the endorsement, Thomas!

Rated 5 out of 5 stars

It was easy to find what I needed

It was easy to find what I needed. It was also easy to check out. I am finding their products to be much more than just satisfactory when compared to other stores on-line and in stores AND the price is right. Plus... I got my order quickly!! JHILL

January 11, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the endorsement, Judy!

Rated 5 out of 5 stars

This is absolutely the best Vaping place!

This is absolutely the best place! I am a member on their Facebook page and I have learned so much about Vaping from them! More then I have learned in the last 3 years of searching for information! The are so informative and extremely friendly. Also willing and able to help anyone and answer all questions ever asked!

January 10, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the great review, Kim!

Rated 5 out of 5 stars

Great products

Great products, great service and fast shipping!

January 9, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the 5 stars, Russell!

Rated 5 out of 5 stars

Awesome company and continue to use…

Awesome company and continue to use totally wicked exclusively. Great customer service and great products. I buy all of my supplies from them. The batteries are high quality cells, the mods are robust and keep working no matter how many times I have dropped it getting out of my truck. The tanks are just as robust and sturdy. I have yet to break a tank. The coils hold up well. I usually buy one flavor of liquid and it tastes great, no matter what “brand” I purchase.

January 8, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Wow! Thanks for the great review!

Rated 5 out of 5 stars

Awesome store....period.

Know matter if I go into my local store or shop online I always get top notch services. My local store...honestly I am in and out with my juice and coils in 90 seconds or less....you can't even get fast food that fast.

January 8, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the endorsement, Jerry!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look