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Rated 1 out of 5 stars

Totsbots have been bought by Peejamas. I placed an order and am missing an item from the delivery. I've emailed twice the company twice but got no response and there seems to be no other way to contac... See more

Rated 3 out of 5 stars

We bought a few items from Tot Bots. The delivery and service were excellent. Unfortunately the biodegradable nappy liners gave my son nappy rash - liquid doesn't appear to go through/isn't soaked aw... See more

Company replied

Rated 5 out of 5 stars

Bought to be used as night nappies for my nearly 3 yr old who we still potty training.I have used them before so was confident purchasing them. You need to wash them few times before use for them to a... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service.ordered as part of local council scheme ,the code wouldn't work but customer service very kindly put it through manually and delivered it before the due date. Only downside... See more

Company replied

Company details

  1. Shopping & Fashion

Written by the company

Award winning reusable nappies, made in the UK. Making the world a fluffier place to pee in since 2001.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Really love the products

Really love the products. Haven't used them yet as baby not due.

December 1, 2022
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Reply from TotsBots

Thanks for leaving a great review! Wishing you lots of luck for your little ones arrival :) x

Rated 5 out of 5 stars

Great reusables that are so easy to use…

Great reusables that are so easy to use like a disposable, beautiful prints too. This is my 3rd TotsBots order in 2 months as I’ve been building up our stash. TotsBots were so kind they also included 10 extra fleece liners for me to say thank you. We’ve not had any leaks yet. Just ordered some bamboozals to try getting us through the night too and so we will be 100% using reasuables. Thanks again

January 6, 2023
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Reply from TotsBots

Thanks for leaving such a great review! :)

Rated 5 out of 5 stars

Great Nappies!

Night time nappies by tots bots are excellent... Comfy, easy to wash and saves on so much waste!

December 1, 2022
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Reply from TotsBots

Thanks for leaving a wonderful review! :)

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Rated 5 out of 5 stars

Lovely nappies

Lovely nappies, easy to order, bamboozle nice for night time and easyfits are good for daytime. Can easily boost both of them. easy fits are lightweight and slim and therefore not extremely absorbant but un boosted can last 4 h. with an extra bamboo insert I still got 7 hrs out of an easy fit with my 3 month old heavy night drinker and wetter. I do find both styles easy to use and get nice fit for my tall chubby boy

January 7, 2023
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Reply from TotsBots

Hi, Thanks for taking the time to leave a great review! We're so pleased to hear your getting on so well with them :)
Tots x

Rated 2 out of 5 stars

Substituted items

Ordered a wet bag and was emailed to be told they didn’t have it or the fabric to make one so was given two other options. There was 5 days between placing my order and being contacted about the issue with the wet bag. The email was quite matter of fact and with no apology. Order arrived and the wipes I’d ordered were in only 3 of the 5 prints advertised and some packs of wipes were replaced with a different range of wipes altogether. I like the three prints I received but wasn’t aware of this and there was no explanation as to why some of the packs were entirely different. The products are of fair quality but communication and service wasn’t great.

November 25, 2022
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Reply from TotsBots

Hi,

I am so sorry the communication wasn't great and that there was such a time delay. We will take the feedback on board :)

Thanks,

Tots x

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Rated 1 out of 5 stars

Really disappointed

Really disappointed. Spent over £200 on nappies and have been struggling to get them to work for us. They leak and seem very uncomfortable on both my children. I contacted totsbots for some help incase there was something I was doing wrong.
The customer service was great at first, I was offered a phone call and given some advice, the lady asked me to send some photos so she could make sure I was using them correctly. I sent the photos as requested and have had no response since 8th December, I have chased via email and via Instagram with no luck.

December 8, 2022
Unprompted review
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Reply from TotsBots

Hi,

I am so sorry about the lack of communication, unfortunately we had our systems change over resulting in us loosing some communication and with staff sickness our small team have struggled, please do pop us over another Email and we can get back to you and get your nappies working for you :)

Thanks,

Tots x

Rated 5 out of 5 stars

Would recommend

Excellent choice of good quality products at a reasonable price.
Reliable and prompt delivery.

November 18, 2022
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Reply from TotsBots

Thanks for taking the time to leave us a wonderful review! :)

Rated 4 out of 5 stars

Tots bots are very good fit and…

Tots bots are very good fit and customer service. I would recommend they add poppers to the back of nappies for the 2 part nappies as with a boy they end up leaking as the booster is staggered. I put them backwards to help with this and can't popper them. Otherwise they are very good

November 5, 2022
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Reply from TotsBots

Hi,

Thank you so much for taking your time to send us a review. I will pass your feedback onto the team :)

Tots x

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Rated 5 out of 5 stars

Some of my favourite nappies…

Some of my favourite reusable nappies as I navigate this reusable nappy world! The two part system is super quick to change, not huge and bulky to store and so far, no leaky nappies.

We had a small issue with a popper on a wrap and the customer service team dealt with it super fast, despite me emailing just before Christmas.

Very impressed!

December 23, 2022
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Reply from TotsBots

Thanks for taking the time to leave such a great review! We're so pleased our customer service team were able to help so quickly!

Thanks,

Tots x

Rated 5 out of 5 stars

Excellent and efficient

Site easy to navigate; items well presented on the web pages; quality very good, meets requirements perfectly. Fast delivery; very efficient all round. Don't see how you could improve what you do - nothing to find fault with. Would recommend you and wouldn't hesitate to buy from you again. Thank you.

November 1, 2022
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Reply from TotsBots

Hi, thanks for leaving such a wonderful review!

Tots x

Rated 5 out of 5 stars

Love love love Tots Bots 2 part system

I've had a great experience using tots bots, I didn't use cloth nappies with my first child and wasn't sure if I would like it this time round or not, but decided to get the starter kit and give it a go. I absolutely love them, I use the 2 part system, and we've had far less leaks than when we used disposables, it was easy to get into a routine washing and drying them too.
I did alot of research before landing on tots bots as the company I wanted to go with, I liked the design practical design and the beautiful patterns on the wraps. They are excellent value and have great customer service, deliveries have always been 1-3 days from ordering. Since starting I've got further accessories from them, such as the change mat, reusable wipes, wet/dry bags and the wipes wallet, and have found it all great quality.
The only thing that's a little annoying is I could do with Velcro on the mat instead of a string to make it easier to fold away with one hand.
Thanks for everything Tots Bots! 👍❤️

December 11, 2022
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Rated 5 out of 5 stars

Making the sustainable nappy switch easy

We bought the 2-part nappy system and have used on our newborn since coming home from hospital. Great quality, easy to use, washes well and dries quickly. No leaks so far! Colourful wraps brighten up nappy changes. Website FAQs useful to get us started, order was easy and delivered quickly. Products great value in the sales. Would recommend!

October 9, 2022

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