While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Totsbots have been bought by Peejamas. I placed an order and am missing an item from the delivery. I've emailed twice the company twice but got no response and there seems to be no other way to contac... See more

Rated 3 out of 5 stars

We bought a few items from Tot Bots. The delivery and service were excellent. Unfortunately the biodegradable nappy liners gave my son nappy rash - liquid doesn't appear to go through/isn't soaked aw... See more

Company replied

Rated 5 out of 5 stars

Bought to be used as night nappies for my nearly 3 yr old who we still potty training.I have used them before so was confident purchasing them. You need to wash them few times before use for them to a... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service.ordered as part of local council scheme ,the code wouldn't work but customer service very kindly put it through manually and delivered it before the due date. Only downside... See more

Company replied

Company details

  1. Shopping & Fashion

Written by the company

Award winning reusable nappies, made in the UK. Making the world a fluffier place to pee in since 2001.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 3 out of 5 stars

Good quality nappy but sadly leaks

This was my first experience with reusable nappies so I can’t compare it to other brands.
I bought several nappies from TotsBots ie. Bamboozle and the wrap one which is like a disposable. They are very well made nappies and looks great.
However ultimately all the options leaks after just a few hours. I tried the felt insert too but this is quite hot against babies skin. Sad reality is disposable nappies just are superior with moisture absorption.
Also the banboozle booster inserts are quite bulky.
I’m not giving up and still use these nappies but always at home and not overnight as they leak.
It’s a shame I had high hopes but will persevere due to environmental reasons.

May 9, 2022
Advertisement
Rated 5 out of 5 stars

After trying lots of different brands…

After trying lots of different brands of nappies (gifted to me, recommended to me etc) these ones (AIOs) were the closest to disposable nappies in how simple and easy they are to use! Don’t have to think about inserts, just tuck the tongue in and put on and your ready to go! These are my go to when going out because of ease. I defo recommend!

April 24, 2022
Rated 1 out of 5 stars

I purchased a significant amount of…

I purchased a significant amount of EasyFit nappies only to find over half of them leaked through the outer shell fabric (supposed to be waterproof) or the white absorbent fabric actually folded out onto the outside of the nappy meaning once wet, it soaked any clothes it was in contact with! I contacted TotsBots for some help/advice and got absolutely no reply, even when chased. Very poor customer service, poor quality items considering there are others basically exactly the same on the market for cheaper - I was just trying to support a UK company and liked the idea of saving plastic bottles from landfill. But it ended up costing me a lot of money, with more loads of washing as I was having to change my baby's whole outfit every 1-2 hours!

April 21, 2022
TotsBots logo

Reply from TotsBots

Hi,
I am so sorry to hear you've been experiencing leaks and that you've not had a reply to your emails, I've had a look in the inbox and can't see any from this email address however I will drop you an email now and see if we can resolve the leaking etc :)
Thanks,
Tots x

Rated 4 out of 5 stars

Bamboozle Nappies

We bought a couple of the tots bots Bamboozle two part nappies to try after we were given some of the teeny tots all-in-one nappies for our newborn and he’d grown out of them. We have since bought lots more and are now mainly using them rather than any disposables, which was the aim! We’ve been really impressed with the nappies and have only had a couple of leaks. The only downside we’ve noticed is if any poo gets on the outer wrap, we have to wash it so are going through more wraps than expected as this is happening a lot. My little one is only 5 months so maybe this will improve as he gets bigger though and moves onto solid foods! Otherwise they have hardly leaked, are really soft and wash really well too. We even braved using them when we went out for the day and they worked brilliantly! I love the colours and the patterns on the wraps too!

April 13, 2022
TotsBots logo

Reply from TotsBots

Thank you so much for your lovely review Charlotte, so glad you love the nappies! It should improve as wee one's poo becomes more solid, newborn poo is lethal! Thanks, TB

Rated 5 out of 5 stars

Bamboozle stretch

Quick delivery and fabulous nappies. Our bamboozles have been a bombproof night nappy for the last two months! The size ones fitted our dinky 2 week old so easily.

April 9, 2022
TotsBots logo

Reply from TotsBots

Hi thanks for leaving a great review! :
Tots x

Advertisement
Rated 4 out of 5 stars

Love totsbots nappies but with one minor criticism

I love totsbots nappies. They’re easy to use, easy to clean, incredibly cute and attractive, they fit nicely even though my baby was rather small when we started using them, and they keep my baby leak free for hours (usually only have to change him once or twice in the day)
My only slight criticism is that the Velcro is rather big and bulky, which keeps the nappies on brilliantly, but I worry that’s it’s not very comfortable especially if the baby is on his front and especially with the night nappies because there’s two layers of thick Velcro which makes it very bulky around his tummy. Other than that I love them and would absolutely recommend everyone use them. 100% glad I chose them over disposables

April 8, 2022
TotsBots logo

Reply from TotsBots

Hi,
Thanks for leaving such a wonderful review!
We're so so pleased to hear you love the nappies and finding them easy to use!
Thank you for the feedback RE the velcro, we're always happy to hear what we can improve on :)

Tots x

Rated 5 out of 5 stars

Love these

The bamboozles and wraps are just the best night nappies. Keep baby dry all night :)

April 7, 2022
TotsBots logo

Reply from TotsBots

Thanks for leaving an amazing review!
Tots x

Rated 5 out of 5 stars

The bamboozle night nappies are…

The bamboozle night nappies are fantastic for my heavy wetting baby. The patterns are adorable and i feel like we arw soing something for rhe planet one nappy change at a time

April 5, 2022
TotsBots logo

Reply from TotsBots

Hi,
Thanks for leaving a wonderful review!
Every nappy saved from landfill makes a difference :)
Tots x

Rated 3 out of 5 stars

Lost Order

My order got lost, received nappy a month later. Not very good quality, I got it to trial and compare with little lamb and tickle tots. These came out the worst in comparison: you can feel the dampness in the layer closes to skin, the hold is flimsy and the outer layer designs are really not nice

April 4, 2022
TotsBots logo

Reply from TotsBots

Hi,
Thanks for leaving a review. We are so sorry about your lost order :(
Our customer service team will do their best to try rectify such issues as quickly as they can.
We're so sorry you weren't happy with your purchase we do have two types of nappies for day time use and some suit certain customers better than others with various prints across the website.
Tots x

Advertisement
Rated 5 out of 5 stars

Excellent product

Excellent product, excellent service! Bought three nappies in the sale they look great and keep the wee one dry. Will/ would buy again

April 3, 2022
TotsBots logo

Reply from TotsBots

Thanks for leaving such a great review!
Tots x

Rated 5 out of 5 stars

Great

Great, as expected

April 2, 2022
TotsBots logo

Reply from TotsBots

Thanks for leaving a great review!
Tots x

Rated 5 out of 5 stars

Love them

Quick delivery, great customer service, amazing product. Will definitely be ordering more!

April 2, 2022
TotsBots logo

Reply from TotsBots

Hi,
Thanks for leaving such a wonderful review!
Tots x

Advertisement
Rated 4 out of 5 stars

Ship to more countries please

I really wish you would ship to more areas. I had to buy them and send them to my best friend in the UK and then pay to ship then to the US which was costly. Otherwise shipping speed, quality, ease of use, etc is excellent. That's why I spent so much money on them. My twins look adorable in their new nappies!

April 1, 2022
TotsBots logo

Reply from TotsBots

Hi,
Thanks for leaving such a wonderful review! We do have distributors who cover other countries, if you pop us an email we can give you their contact details if you need to purchase more :)
Tots x

Rated 4 out of 5 stars

They are very good for sure

They are very good for sure. Two things I can’t change/ shift to their nappies totally:1. Some nappies leave marks even using their cloth liner where the nappy curves along my baby’s bottom towards back inner thigh. 2. Nappy rash appears after wearing a wet nappy especially after a night and lately have been using disposable nappies as well. We quite like them at the beginning and still use them and maybe our girl is very sensitive.

March 30, 2022
TotsBots logo

Reply from TotsBots

HIi! Thanks for leaving a great review!
We're sorry to hear your having some issues with marks and rashes if you drop our customer service team an email they can help troubleshoot to see if we can help to stop those :)
Tots x

Rated 5 out of 5 stars

Love the designs

Love the designs, baby finds nappies comfy, great and friendly customer service, and very quick to process orders.

March 29, 2022
TotsBots logo

Reply from TotsBots

Hi,
Thanks for leaving such a wonderful review!
Tots x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look