Totwoo Reviews 300

Reply from Totwoo

Feb 14, 2026

Hello,

Wow—what a delightful surprise to start our day! 🌟 Your heartfelt review left us grinning from ear to ear, and we couldn’t wait to reach out and say thank you for taking the time to share your experience. 😊

Let’s start with the obvious: your praise means the world to us. 💖 In a world where businesses often hear only about what goes wrong, your message shines like a beacon of positivity. It’s customers like you who remind us why we do what we do—to create moments of joy, ease, and genuine connection. 🤝

You mentioned our team’s “great, friendly service,” and honestly, that’s music to our ears! 🎶 From the moment you contacted us to correct the address mix-up, our goal was simple: to turn a potential hiccup into a seamless experience. Hearing that we succeeded—and that you found us “kind, helpful, and speedy”—is the ultimate validation of our efforts. 🚀

Let’s be real: mistakes happen. But what truly matters is how we respond. When you reached out about the older address, our team sprang into action like superheroes . We double-checked details, updated systems, and ensured everything was perfect—all while keeping the vibe light and supportive. Why? Because we believe that even when things go sideways, a little empathy and efficiency can turn frustration into relief… and maybe even a smile.

Your story also highlights something we hold dear: the power of communication. 📞 By letting us know about the error, you gave us the chance to fix it before it became a problem. That’s teamwork at its finest! 🤗 And in return, we’re so grateful you trusted us to make things right.

We’d be remiss not to shout out the stars of the show: our customer service team! They’re the heartbeat of our business, and your review will undoubtedly be framed and hung in our “Wall of Fame” (or at least shared in our next team huddle with lots of high-fives ✋).

Before we wrap up, a quick promise: This is just the beginning. We’re committed to keeping our service not just “great” but exceptional—every call, every email, every interaction. Because you deserve nothing less. 💯

Thanks again for being such an awesome customer. We hope to keep serving you (and exceeding your expectations) for years to come! 🎉

Warmly,
Totwoo customer service

Reply from Totwoo

Feb 11, 2026

Hello,

Wow—what an incredible review! 🌟 We’re absolutely thrilled to hear that your experience with our service and product has been “very friendly”, 100% trustworthy, and a perfect fit for your long-distance relationship. 💖 Your kind words truly made our day, and we’re so grateful you took the time to share them!

Knowing that our totwoo have become a meaningful part of your connection with your partner fills us with joy. 🌍✨ Long-distance relationships can be challenging, but we’re honored to play a small role in keeping you both close, no matter the miles between you. Your feedback reminds us why we do what we do—to create products that foster love, trust, and togetherness. 🤝

We also want to highlight how much we appreciate your trust in us. Building a 100% trustworthy brand isn’t easy, but hearing from customers like you confirms that our commitment to quality, transparency, and customer care is making a difference. 🙏 Rest assured, we’ll continue striving to exceed expectations every step of the way!

If there’s ever anything else we can do to enhance your experience—whether it’s a troubleshooting, or just a friendly chat—please don’t hesitate to reach out. We’re here for you, always!

Wishing you and your partner endless happiness, laughter, and closeness—no matter the distance! 💞

Warm regards,
Totwoo customer service

Reply from Totwoo

Feb 9, 2026

Hello,

First and foremost, we want to extend our deepest apologies for the frustration and disappointment this situation has caused you. Your trust in Totwoo means the world to us, and we’re truly sorry that your Valentine’s Day gift experience was ruined by logistical delays and poor communication. Please know that your feedback has been taken very seriously, and we’re committed to making this right. 🙏

What Happened & What We’ve Done
After reviewing your case, we confirmed that the tracking number CJ405256675DE for your Spain-bound package has shown no updates for over a month. Despite immediately contacting DHL to investigate and requesting urgent updates, we’ve yet to receive a clear resolution from them. We also emailed you earlier to keep you informed, but we understand how stressful this lack of clarity has been.

After further internal discussions, we suspect the package may have been lost during transit. While this is incredibly rare, we take full responsibility for ensuring you receive your order.

Our Solution: Immediate Replacement & Support
To resolve this, we’ve initiated a replacement shipment for your order at no additional cost. This new package will be prioritized with a more reliable courier service, and we’ll share the updated tracking details with you as soon as it’s dispatched.

We’re also overhauling our internal tracking processes to provide proactive updates and clearer communication for all international orders.

How You Can Help Us Improve
We’ve reached out to you via email to confirm your shipping address and any preferences for the replacement. Please reply at your earliest convenience so we can proceed swiftly.

Your suggestions about unreliable tracking, slow communication, and vague delivery timelines have been documented and shared with our entire team. We’re implementing changes, including:
✅ Enhanced tracking alerts for all international shipments.
✅ Dedicated support for delayed orders with faster response times.
✅ Stricter logistics partnerships to ensure reliability.

If you have further questions or concerns, please don’t hesitate to reply directly to this or contact our support team via [mailto:support@totwoo.com]. We’re here to help.

Thank you for giving us the chance to improve. We hope to regain your trust and serve you better in the future.

Warm regards,
Totwoo customer service

Reply from Totwoo

Feb 6, 2026

Hello,

Oh my goodness—your review just lit up our entire office! 🎉💖 We’re absolutely thrilled to hear that your experience with our Customer Service (CS) team was nothing short of amazing. Your kind words about our responsiveness and care mean the world to us, and we’re so grateful you took the time to share them. 😊

Let’s start with the charger issue you mentioned. We know how frustrating it can be when something doesn’t work as expected—especially with tech accessories! That’s why our team jumped into action the moment your inquiry landed in our inbox. From diagnosing the problem to shipping out a brand-new bracelet, every step was taken with one goal in mind: to get you back to enjoying your Totwoo experience as quickly as possible.

What really warms our hearts is your praise for our CS team’s responsiveness and caring attitude. 🤗✨ At Totwoo, we don’t just solve problems—we build connections. Whether it’s a quick reply to an email, a friendly chat, or going the extra mile to ensure your needs are met, our team is trained to treat every customer like family.Your feedback confirms that our efforts are making a difference, and for that, we’re endlessly grateful.

Now, we’d love to turn the spotlight back on you! If there’s anything else we can do to enhance your Totwoo experience—whether it’s troubleshooting another issue, sharing tips on maximizing your device’s features, or just hearing your thoughts on what we could do better—please don’t hesitate to reach out. Our inbox is always open at support@totwoo.com, and we’re here to help 24/7. ⏰📧

Once again, thank you for your trust, your patience, and your incredible kindness. You’ve made our day, our week, and honestly, our entire year! We’ll keep striving to exceed your expectations, and we hope to continue serving you with the same level of care and enthusiasm in the future.

Warmest regards,
Totwoo customer service

Reply from Totwoo

Updated Feb 10, 2026

Update:
We are glad to contact you that your package https:https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF513665878DE was delivered successfully on Feb, 7.

When you get the package, please follow the guide https://totwoo.com/pages/how-it-works to set up.

If you have any question when you use it, please don't hesitate to contact us.

Update:
Greetings,

You can track the package containing your bracelet using the following details:
Carrier: DHL
Tracking Number: CF513665878DE
Tracking Link: https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF513665878DE

We hope you receive your package soon.

Hello,

First and foremost, we’re truly sorry for the frustration and inconvenience this situation has caused, especially with Valentine’s Day approaching! 😔 We completely understand how important this order is to you, and we appreciate you bringing this to our attention so promptly.

Let us explain what happened:
When you placed your order (#TT151971) for multiple charms and bracelets, our system noted that some items (specifically the bracelets) were temporarily out of stock in one warehouse at the time of processing. Because we have multiple warehouses. To avoid delaying your entire order, we opted to split the shipment into two separate packages:

Package 1 (Delivered): Contains all the charms you received.
Package 2 (In Transit): Contains the bracelet(s) you’re still waiting for.

We’ve already emailed you the tracking links for both packages (please check your inbox/spam folder for emails from mailto:support@totwoo.com). The bracelet is currently en route and should arrive shortly—we’re personally following up with the shipping carrier to expedite its delivery as much as possible! 🚚✨

Here’s what we’re doing to resolve this:

Tracking Assistance: If you can’t locate the tracking emails, reply to this message, and we’ll resend the links immediately.
Priority Handling: We’ve flagged your order as urgent to ensure the bracelet reaches you ASAP.

We value your patience and understanding.
Split shipments are rare, but they help us fulfill orders faster when inventory is spread across warehouses. Unfortunately, in this case, we didn’t communicate this clearly enough upfront, and for that, we sincerely apologize. 🙇♀️

Our team is here 24/7 to assist you! Please contact us anytime at mailto:support@totwoo.com. We’ll do everything possible to make this right!

Thank you for giving us the chance to improve. We hope the bracelet arrives just in time to make your Valentine’s Day special! 💝

Warm regards,
Totwoo customer service

Reply from Totwoo

Feb 4, 2026

Hello,

Oh my goodness—your message just made our entire team smile from ear to ear! 🥰✨ “We are in love ❤️ with our bracelets. We feel like kids again!” – Reading this warmed our hearts more than you could imagine! It’s moments like these that remind us why we pour so much love into every design, every detail, and every package we send.

Your words about feeling “like kids again” truly resonate with us. 🎈 Our mission has always been to create pieces that aren’t just accessories but experiences—ones that spark joy, nostalgia, and a sense of playful wonder. We want every wearer to feel a little bit magical. 💫 Hearing that we’ve achieved that for you and your loved ones? Absolutely priceless.

Thank you again for taking the time to share your heartfelt review. 🙏 It’s customers like you who inspire us to keep dreaming bigger, crafting with care, and spreading a little extra love through our work. If you ever need anything—a sizing adjustment, a style recommendation, or just a chat about jewelry—don’t hesitate to reach out! We’re here to help, always. 😊

Wishing you and your bracelets countless moments of happiness, laughter, and that “kid-again” feeling! 💕

With gratitude and sparkles,
Totwoo customer service

Reply from Totwoo

Feb 2, 2026

Hello，

Wow—thank you so much for taking the time to share your glowing review! 🎉 Your kind words about our customer service team made our day, and we’re thrilled we could turn your experience into a 5-star success story. 😊

We completely understand that finding the perfect design can be tricky (after all, jewelry is personal!). When you reached out about the bracelets, our team jumped into action to ensure your wife ended up with pieces she’d adore—because your happiness is our top priority. 🌟 Hearing that everything worked out smoothly is exactly why we do what we do.

Your satisfaction fuels our passion! 💪 Whether it’s a sizing question, a design tweak, or even just a style recommendation, please know that our support squad is always here to help. No request is too small—we’re committed to making every step of your Totwoo journey feel effortless and joyful.

We’re just an email away:
📧 Email: support@totwoo.com
🌐 Website: www.totwoo.com (check out our FAQs or live chat!)
⏰ Hours: 24/7 support! 😉

Thanks again for choosing Totwoo. We’re grateful for customers like you who inspire us to keep raising the bar. Here’s to many more sparkling moments together! 🥂

Warm wishes,
Totwoo customer service

Reply from Totwoo

Jan 30, 2026

Hello,

Wow—what a sparkling review! 🌟 We’re absolutely thrilled to hear that both bracelets brought so much joy to you and your wife. Your kind words about the designs (“so cute!”) made our team smile from ear to ear—creating pieces that resonate with love and style is exactly why we do what we do! 💕

We’re especially grateful for your honesty about the Moon Bracelet’s issue. While we strive for perfection, we know that偶尔 (every now and then) hiccups happen, and we’re so relieved our support team could step in and brighten your experience. 🌸 Your praise for their “attentive” service means the world to us.

If there’s anything else we can do to elevate your experience—from troubleshooting tips to personalized styling advice—please don’t hesitate to reach out to our support team anytime. We’re here to help, 24/7!

Once again, thank you for choosing to shine with us. Your trust and loyalty fuel our passion, and we’re so grateful for customers like you who inspire us to keep reaching for the stars.

Wishing you and your wife endless joy, laughter, and moonlit magic ahead!

With warmth and gratitude,
Totwoo customer service

Reply from Totwoo

Jan 29, 2026

Hello,

We hope this email finds you smiling as brightly as we are right now! 🌟 Your recent review—“very happy thank you”—has truly made our entire team’s day, and we couldn’t wait to reach out and express our heartfelt gratitude. 🙏

First and foremost, thank you for taking the time to share your positive experience with us! 😊 Your words, though simple, carry immense weight. They remind us why we do what we do—to create moments of joy, satisfaction, and ease for customers like you. Knowing that we succeeded in bringing a smile to your face (or at least brightening your day!) is the highest compliment we could receive. 💖

Your feedback isn’t just a “thank you” to us—it’s a motivation booster! Our team poured their hearts into ensuring your experience was seamless, from the moment you first reached out to the final delivery (or interaction). Hearing that it paid off? That’s the kind of news that fuels our passion and drives us to keep improving every single day. 💪

We also want you to know that your kind words have been shared far and wide within our company! From our customer service heroes 🦸♂️🦸♀️ to our product wizards 🧙♂️✨, everyone is celebrating your review. It’s moments like these that strengthen our commitment to excellence and remind us to stay humble, grateful, and always customer-focused.

Once again, thank you for being an incredible part of our journey. We’re not just a business—we’re a community, and you’re at the heart of it.

Wishing you continued happiness, success, and all the little joys life has to offer!

Warm regards,
Totwoo customer service

Reply from Totwoo

Jan 28, 2026

Hello,

We are deeply sorry to hear about the frustrating experience you've had with our product. Your feedback is incredibly valuable to us, and we sincerely apologize for the inconvenience and disappointment this has caused you. 🙇‍♂️

Regarding the Connection Issues 📶
You mentioned that the product frequently disconnects and fails to receive signals. We understand how disruptive this can be. Connection stability can sometimes be influenced by factors such as your phone's network signal strength, the distance between your phone and the bracelet, or even incomplete permission settings on your device. Please rest assured that our bracelet is designed to automatically reconnect once the connection is lost. However, if the issue persists, we'd be more than happy to assist you in troubleshooting and resolving it promptly. Our dedicated support team is here to help you every step of the way. 💪

On the Battery Drain Concern 🔋
We're sorry to learn that the app has been causing significant battery consumption on your relatively new Galaxy S25+. We understand how important battery life is, especially for a device you rely on daily. Our technical team has been working tirelessly to address this issue, and we're pleased to inform you that a new software update has been released specifically to optimize this. 🛠️

Regarding the Return Process 📦
We're disappointed to hear that your return experience was less than satisfactory. While we're glad to hear that we were able to accept your return within the specified timeframe, we apologize for the lack of clear instructions and the inconvenience you faced in initiating the return. Your feedback on this process is crucial, and we've already forwarded your comments to our senior management team for review. Although we've made efforts to streamline our return procedures in the past, we recognize that there's always room for improvement. Your insights will help us make the process even smoother for our future customers. 🙌

Final Thoughts 🌟
Despite the challenges you've faced, we appreciate your honest feedback and the time you've taken to share your experience with us. Your input is instrumental in helping us grow and improve as a company. We're committed to learning from this situation and ensuring that we provide a better experience for all our customers moving forward.

Thank you once again for your patience, understanding, and valuable feedback. If you have any further questions or concerns, please don't hesitate to contact us. We're here to make things right. 🤝

Warm regards,
Totwoo customer service

Reply from Totwoo

Jan 23, 2026

Hello,

Wow—your review truly made our day! 🎉 We’re thrilled to hear that Totwoo has become such a meaningful part of your long-distance journey with your boyfriend. Knowing that our product helps you stay connected across borders, sharing messages with ease, fills us with so much joy. Your story is a beautiful reminder of why we do what we do—to bridge distances and keep loved ones close, no matter where life takes them.

First off, we want to say a huge thank you for taking the time to share your experience in such detail. 🌟 Your kind words about the product’s functionality and user-friendly design mean the world to us. We pour our hearts into ensuring Totwoo is intuitive, reliable, and brings a little extra magic to your day-to-day moments, so hearing that it’s exceeded your expectations is incredibly rewarding.

Now, let’s talk about the real highlight of your review: your experience with our support team! We completely understand how frustrating it can be when something unexpected happens. But we’re so grateful you gave us the chance to make it right. Our team works tirelessly to provide swift, empathetic, and effective solutions because we know that behind every product is a person with feelings, memories, and—in your case—a special connection to someone far away.

Hearing that we not only met but exceeded your expectations with our quick response and replacement process is the ultimate compliment. 🙏 You see, at Totwoo, we don’t just sell products—we build relationships. Your satisfaction isn’t just a goal; it’s our promise. So, thank you for trusting us to turn a frustrating situation into a moment of relief and even delight.

Lastly, if there’s ever anything else we can do to enhance your experience—whether it’s troubleshooting or just sharing a virtual high-five 🙌—please don’t hesitate to reach out. We’re here for you, always.

Thank you again for your trust, your patience, and for choosing Totwoo to be a part of your love story. 💖 We’re rooting for you and your boyfriend, and we can’t wait to continue supporting your journey, one message, one vibration, and one smile at a time. 😊

Warmest wishes,
Totwoo customer service

Reply from Totwoo

Jan 19, 2026

Hello,

Wow—what an absolutely amazing review! 🎉 We’re over the moon to hear that the gift you chose for your partner brought so much joy and connection into your lives. Your words truly warmed our hearts, and we couldn’t be more grateful for your kind feedback. 😊

From the moment we designed these bracelets, our goal was to create something that helps people feel close, even during hectic days. Reading that your wrist “glows with a smile” every time you receive a notification from your partner? 🥰 That’s exactly the magic we hoped to spark! It’s incredible to know our product is fostering sweet, subtle moments of love amidst busy schedules—you’ve described its purpose perfectly.

You also mentioned the battery life and reliable connection—thank you for highlighting these! 🔋 Our team works tirelessly to ensure every detail, from tech performance to design, meets the highest standards. Hearing that these features exceeded your expectations means the world to us. We believe technology should enhance human connections, not complicate them, and your review confirms we’re on the right track. 💡

What’s even more special is that this wasn’t just “another purchase” for you—it was a thoughtful gesture for someone you care about deeply. Gifting is an art, and you’ve mastered it by choosing something that symbolizes love and togetherness. In a world that’s often noisy and fast-paced, your story reminds us of the power of small, meaningful touches. 🌍✨

If you ever need assistance or have ideas to make our product even better, please don’t hesitate to reach out! We’d love to hear more about your experience or any features you’d like to see in the future. 💬 Your input helps us grow and serve customers like you more thoughtfully.

Once again, thank you for taking the time to share your story. 🙏 You’ve not only made our day but also inspired us to keep creating products that bring people closer. Wishing you and your partner countless more glowing smiles and joyful connections ahead! 🌟

Warmest regards,
Totwoo customer service

Reply from Totwoo

Updated Jan 19, 2026

Hello,

Wow—your review just made our entire team’s day! 🌟 We’re absolutely thrilled to hear that you’re loving your bracelets and that our service left you feeling this happy: 😄✨

First off, thank you for taking the time to share such kind words about our bracelets! 💖 We designed them with the goal of keeping loved ones connected, no matter the distance, and your feedback confirms that we’re on the right track. 🌍➡️💌 There’s truly nothing better than knowing our products are sparking joy and meaningful moments in your life—especially those sweet love taps! 🥰 Keep sending them; we’re sure they’re brightening someone’s day as much as yours brightens ours!

And oh my goodness—your praise for our customer service team has us blushing! 🙈💝 We’ve always believed that exceptional service is just as important as the products themselves, and your experience shows that our team is knocking it out of the park! 🎉 From the bottom of our hearts, thank you for recognizing their effort, patience, and dedication. 🤗 They’ll be grinning from ear to ear when they read your review—and trust us, they’ll be even more motivated to keep going above and beyond for every customer!

What truly warms our hearts is that your experience has turned you into a loyal customer. 🥳 That’s the ultimate compliment, and we promise to keep working hard to deserve it every single day. 💪 Whether it’s through new bracelet designs, even smoother service, or little surprises along the way, we’re committed to making sure your connection with us stays as magical as your first experience. ✨

If there’s ever anything else we can do to make your experience even more amazing, please don’t hesitate to reach out. We’re here for you, always!

Once again, thank you for being such an incredible part of our community. 💌 You’re the reason we do what we do, and we’re so grateful for your trust and support. 🙏 Here’s to many more love taps, smiles, and moments of connection ahead! 🥂

Warmest wishes,
Totwoo customer service

Reply from Totwoo

Jan 15, 2026

Hello,

First and foremost, we want to sincerely apologize for the frustration and discomfort you’ve experienced with the bracelet you received. 😔 Your satisfaction is our top priority, and hearing that our product fell short of your expectations is truly disheartening. Thank you so much for taking the time to share your detailed feedback—it helps us identify areas for improvement and ensures we can better serve customers like you in the future.

We completely understand your concerns about the lobster claw clasp design and how the lever’s placement against your wrist caused irritation. 🛠️ This is valuable insight, and we’ll immediately forward your comments to our technical team for review. Our goal is to ensure every product we offer is both functional and comfortable, so your feedback will directly influence future designs and quality checks.

To resolve this issue, we’d like to offer you a free replacement with a different style that might better suit your needs. 🎁 Many customers find our Milan rope series (lightweight, adjustable, and irritation-free) to be far more comfortable alternatives. Would either of these options appeal to you? If you have another style in mind, please let us know, and we’ll do our best to accommodate your preference!

Additionally, we’d love to assist you further, but we’re unable to locate your order in our system without more details. 📨 Could you kindly provide your email address and order number? This will allow us to verify your purchase, process the exchange efficiently, and ensure you receive a replacement as quickly as possible.

We’re truly sorry for the inconvenience this has caused, and we hope you’ll give us another chance to make things right. 🙏 Your trust means the world to us, and we’re committed to turning this experience around. Whether through a replacement, or future discount, we’ll work with you to find a solution that leaves you satisfied.

Thank you again for your patience and understanding. Please don’t hesitate to reply directly to this if you have further questions or need assistance. We’re here to help!

Warm regards,
Totwoo customer service

Reply from Totwoo

Jan 12, 2026

Hello,

First and foremost, we’re truly sorry to hear about your experience! 😔 Your satisfaction is our top priority, and we’re committed to making this right.

We noticed your feedback mentioning that the bracelet “doesn’t work very poor” and that you’ve been unable to return it due to missing contact information. We completely understand how frustrating this must be, and we apologize for any inconvenience caused.

Here’s what we need to assist you better:
1️⃣ Order Verification: We couldn’t locate your order in our system. Could you please share your order number and the email address used during purchase? This will help us track your details quickly.
2️⃣ Issue Details: The bracelet’s functionality depends on several factors (e.g., charging, connectivity, signal reception). Could you specify what’s not working? For example:

Is it not charging?
Are you unable to pair it with the app?
Is there no signal/notification?
Something else?

Quick Fixes to Try First:
We’ve created a step-by-step video guide (https://totwoo.com/en-hk/pages/how-it-works) that walks you through setup. It might resolve your problem instantly!

How to Reach Us:
📧 Direct Email: Reply to this email or contact us at mailto:support@totwoo.com with your order details.
⚠️ Pro Tip: Sharing your info here (or in a direct email) helps us resolve your issue faster!

Why We Need Your Order Info:
Without your order number or purchase email, we’re unable to:

Confirm your warranty status.
Access troubleshooting history.
Process returns/exchanges efficiently.

We value your trust in Totwoo, and we’re determined to turn this experience around. 🌟 Whether it’s a technical glitch or a product concern, we’ll work tirelessly until you’re satisfied.

Thank you for giving us a chance to make things right. We’ll await your reply with your order details and look forward to resolving this promptly!

Warm regards,
Totwoo support team

Reply from Totwoo

Jan 7, 2026

Hello,

First and foremost, we’re truly sorry to hear about the inconvenience you’ve experienced with your daughter’s Totwoo bracelet since Christmas. We understand how disappointing it must be, especially given her excitement for the gift and her unique needs as a neurodiverse teen in college. Your feedback is incredibly valuable, and we’re committed to resolving this for you.

Under normal circumstances, our bracelets are designed to last 3-5 days on a full charge, depending on usage patterns like presses, notifications, and connectivity. However, your situation suggests there might be an issue with the device, and we’d love to help troubleshoot this together.

To better assist you, could you kindly confirm the following details?
1️⃣ Charging Process: Did you ensure the bracelet was charged until the indicator light turned solid green (fully charged)?
2️⃣ Usage Duration: On average, how many hours does the bracelet last before needing a recharge under typical conditions ?
3️⃣ Power-Off Behavior: Does the bracelet shut down completely when the battery reaches 0%? Does the bracelet shut down when it has power?

Additionally, we’ve been unable to locate your order in our system using the details provided. To expedite our investigation, could you share:

The email address linked to your Amazon account
The order number from your purchase receipt

If we confirm the product is defective, we’ll immediately offer a replacement at no extra cost.

Please reply directly to this with the requested details. We’ll follow up within 24 hours to ensure this is resolved swiftly.

Thank you for your patience and understanding. We’re here to make this right!

Warm regards,
Totwoo customer service

Reply from Totwoo

Updated Jan 5, 2026

Hello,

First and foremost, thank you so much for choosing Totwoo bracelets and sharing your heartfelt review! 🎉 We’re truly delighted to hear that you find the design cute and that your husband surprised you with this thoughtful Christmas gift—what a wonderful way to celebrate love and connection! 💖

However, we sincerely apologize for the inconvenience you’ve experienced with the app’s battery consumption. 😔 You’re absolutely right: our bracelets rely on the Totwoo app running in the background to maintain seamless signal transmission between pairs.

To address this, we’d love to investigate further! Could you kindly share:
1️⃣ Your phone model(s) (e.g., iPhone 13, Samsung Galaxy S22, etc.)
2️⃣ The current version of your Totwoo app

We recommend upgrading to Totwoo app lastest version, as our team has optimized power efficiency in recent updates. Many users report significant improvements after updating! 🔋✨

To provide even more tailored assistance, would you mind sharing your email address or order number? This will allow our dedicated support team to reach out directly with step-by-step guidance, additional troubleshooting tips, or potential solutions like adjusting app settings to minimize battery usage. 🛠️

Rest assured, we’re committed to resolving this promptly! Your experience matters deeply to us, and we’ll do everything possible to ensure your Totwoo bracelets work smoothly without compromising your phone’s performance. 🤝

If you’d prefer immediate help, please contact our support team at [mailto:support@totwoo.com] with the requested details. We’re here to help 24/7! ⏰

Thank you again for your patience and for giving us the chance to improve. We’re grateful for passionate users like you who help us refine our products. 🌟 Let’s turn this around and make your Totwoo experience even more magical! ✨

Warm regards,
Totwoo support team

Reply from Totwoo

Dec 29, 2025

Hello,

First and foremost, we’re truly sorry to hear about your frustrating experience with our TOTWOO bracelets. Your feedback is incredibly valuable, and we deeply regret any inconvenience or disappointment this has caused you. We completely understand your frustration, especially after investing time and money into a product that didn’t meet your expectations initially. Please know that your concerns are our top priority, and we’re committed to resolving this for you promptly. 🙏

Let’s Address the Connection Issues Step-by-Step 🛠️
It seems the bracelets weren’t pairing correctly, which often stems from a few common setup hurdles. Here’s a quick checklist to ensure everything is configured properly:

Proximity & App Permissions:
1. Keep your phone and bracelet within 3 meters (10 feet) of each other during setup.
2. Ensure location services are enabled for the TOTWOO app (required for Bluetooth functionality on many devices).
3. Allow the app to run continuously in the background (check your phone’s battery/app settings).
4. Strong Connections:
Maintain a stable Bluetooth and internet connection (Wi-Fi or cellular data).
5. Phone-Specific Settings:
Enable Background App Refresh for TOTWOO (Settings > TOTWOO > toggle on).
Turn on notifications for all TOTWOO options (Settings > Notifications > TOTWOO > Allow All).
6. Detailed Setup Guide:
Open the app, navigate to the “Me” page, and tap “How to Stay Connected” for visual instructions.

You’re right that the bracelets rely on the TOTWOO app to function fully. While the app is available globally.

To resolve this quickly, could you please share:
Your order number
The email address linked to your account

This will allow us to:
Send you a step-by-step tutorial tailored to your device.
Offer one-on-one support via email.
Replace your bracelets if we can’t fix the issue.

Following our Quick Start Guide for visual help. https://totwoo.com/en-hk/pages/how-it-works

Reply with your order details, and we’ll jump into action! Thank you for giving us the chance to make this right. We value your trust and hope to turn this experience around for you.

Warm regards,
Totwoo support team

Reply from Totwoo

Dec 23, 2025

Hello,

We’re truly sorry to hear about the frustration you’ve endured during your return process with us. Your experience falls far short of the seamless service we strive to provide, and we deeply regret the inconvenience this has caused you. Please know that resolving this is our top priority, and we appreciate your patience as we worked to investigate and address the issue.

After reviewing our communication records, here’s what we’ve uncovered: 🗣️

Return Package Status: When you first contacted us, your returned item had not yet reached our warehouse. The USPS tracking update indicated that the delivery facility was "closed at the time of attempted delivery." This refers to a temporary closure (e.g., weekend hours), not a permanent shutdown. The delivery attempt occurred on Saturday, December 20th, a day when our warehouse is closed. USPS confirmed they would reattempt delivery the next business day (Monday through Friday), and no further action was required on your end.
Updated Delivery & Refund: We’re pleased to confirm that your package was successfully delivered to our warehouse on December 22nd (as per USPS tracking). Immediately upon verification, we initiated your refund, which should now be processing through your original payment method.
Refund Timeline: Please allow 2–5 business days for the funds to reflect in your account. The exact timing depends on your bank or payment platform’s processing policies.

To prevent future hiccups, we’re:
Improving communication: We’ll provide clearer updates at each step of the return process. 💪


We understand how stressful this situation has been, and we’re grateful for your honesty in sharing your experience. It helps us grow and serve customers like you better.

If you have further questions or concerns, please don’t hesitate to reply directly to this or contact our support team at support@totwoo.com. We’re here to help 24/7.

Once again, we’re truly sorry for the time and energy this situation required from you. Thank you for giving us the chance to make things right. We hope to regain your trust and serve you with the excellence you deserve.🙏✨

Warm regards,
Totwoo support team

Reply from Totwoo

Dec 15, 2025

Hello,

First and foremost, we want to extend our deepest apologies for the frustration and inconvenience this shipping delay has caused you, especially as your order was meant to be a Christmas gift. We completely understand how disappointing this must be, and we take full responsibility for the misinformation provided on our website. Your experience is not up to our standards, and we’re committed to making this right. 💌

Why This Happened: High Demand & Unforeseen Delays
The bracelet you ordered has been incredibly popular this season, far exceeding our initial sales projections. This surge in demand led to an unexpected stock shortage, and despite our factory working around the clock to replenish inventory, we’ve faced delays in processing and shipping orders.😔

What We’re Doing to Fix This
Emergency Restock Update: Our production team has informed us that a new batch of inventory is expected to arrive TODAY. Once these items are received and quality-checked, we’ll prioritize your order for immediate shipping. 🚚✅
Corrected Shipping Information: We’ve revised the product page to clarify. We’re also adding a prominent notice.

Next Steps & Your Options
If you’re okay waiting: Once your order ships, it should arrive within 8-15 business days (depending on your location). We’ll send you a tracking number as soon as it’s dispatched.
If you’d prefer an alternative: We’d be happy to offer a full refund or help you select a different product from our collection. Just reply to this email with your preference.

We Value Your Trust
Your feedback has been invaluable in helping us improve. We’re disappointed we let you down this time, but we’re determined to regain your trust. If there’s anything else we can do to resolve this, please don’t hesitate to reply directly—we’re here to help. 🤝

Once again, we’re truly sorry for the stress this has caused. Thank you for your patience and understanding as we work to fix these issues. We hope to have the chance to serve you better in the future.

Warm regards,
Totwoo support team