Touchuppaintfactory Reviews 

183
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the exceptionally precise color matching capabilities for all kinds of vehicle models. Consumers also find the touch-up kits incredibly intuitive and convenient, making minor exterior scratch repairs and maintenance tasks simple and completely stress-free. Some reviewers were not happy with the color accuracy, noting that certain delivered shades turned out completely different from what they originally ordered online. A few other people also felt that the paint pens had frustrating design flaws, describing recurring issues with dry product or clogged tips during application.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the excellent color match... See more

Quality

Reviewers highlight positive aspects of quality, noting that the paint products offer an exact color match... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Service

Reviewers mention positive feedback about service, frequently highlighting fast delivery speeds and easy... See more

Order

People report positive experiences with order, highlighting the website's ease of use by entering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick shipping, good colour match. Not absolutely perfect as metallic paint is extremely difficult to do that, but very close to it. Reasonably priced, could be cheaper but overall fair for the good... See more

Rated 4 out of 5 stars

I had to repair gouge in plastic bumper. Hopefully readers might learn from my mistakes. Not wanting to spray primer any further than neccessary I masked off a small area. That leaves an edge so... See more

Company replied

Rated 4 out of 5 stars

I clipped the corner of a garage with my metallic grey ford fiesta a year ago. It’s lots of large scratches above the wheel - all the scratches and scuffs showed up white against the dark grey of... See more

Company replied

Rated 4 out of 5 stars

Excellent service,my HondaS2000 is 23years old & the primer & paint pen I received was very close to an actual match.No mean feat,minor chips touched up and took the paint well. Delay in reviewing ha... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

183 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(183)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

Can’t fault them. Colour is a great match.
The cans are decent.
They had a mix up at the factory with colours, but 1 phone call and it was rectified the next day.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Good colour match

Ordered a pen - the colour match is good and I found the nib fine for filling in small stone chips. But then wondered about using again once the nib had dried up and recieved assurance that spare nibs are available to buy. So good paint. good colour match and customer service good too.

March 5, 2024
Unprompted review
Rated 1 out of 5 stars

No service, no paint and £20 spent

I ordered vehicle touch-up paint nearly 3 weeks ago, haven't received it and have had no response to emails. There is no contact phone number for the company. Dreadful customer service and they owe me £20. Avoid this supplier.

February 13, 2024
Unprompted review
Rated 1 out of 5 stars

Useless

Useless, paint doesn't match and delivery a joke.Should have read the reviews,more bad than good.

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely dreadful customer service,I…

Absolutely dreadful customer service,I ordered a paint kit it came in a tiny bottle with no way of applying,company refusing to refund me and just offered a 15% discount.Also they are sending there items through a 48hr service so could take days to arrive.Awful company avoid

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

A satisfied customer

I ordered a touch up kit for my 2 year old Hyundai i10. I had a small stone chip on the rear door. I was a bit wary having read some reviews, but I needn't have worried. It arrived on time and having just used it I am very happy with the result. The kit is easy to use and the paint is an exact colour match! Thank you Touch up Paint Factory

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Not always giving 5 stars but this time…

Not always giving 5 stars but this time I can genuinly give. When I scratched my brand new car, I was extremely upset. I ordered the touch up paint and hoped for the best.
The order came quickly, it was easy to apply even though it was a pen and I read before other clients had issues wih it. I didnt have but I was a bit sceptic still if this will cover the scratch. When the paint dried the colour turned out to be an exact match and I had a problem to locate where the scratch was! really happy!

September 20, 2023
Unprompted review
Rated 4 out of 5 stars

Decent company from my experience

Decent company from my experience, used colour code rather than number plate and paint was a perfect match, and quick delivery. Would’ve given 5 stars except I ordered the pens, not great, next time will be ordering a paint pot, cheaper and easier to apply, the pen tips are large and it’s hard to flow the paint through to fill deep scratches. Will be using again but just not the pens. And I recommend using your colour code for your car rather than reg number for perfect colour match. Red Toyota C7P and grey Hyundai 5K perfect colour match.

July 2, 2023
Unprompted review
Rated 1 out of 5 stars

I don't trust! There are sites that give this info for FREE! xx

I didn't go any further than my initial order as they refused to give you your paint code until after you'd paid.
After reading the trust pilot reviews I was glad I didn't bother.
I refuse to be held to ransom over a paint colour...I know other businesses that would do that regarding their products but they aren't trustworthy.
Please avoid as many sites will give you this information for free...ie don't try and trick you into signing up by withholding the the info you need xx

March 30, 2023
Unprompted review
Rated 3 out of 5 stars

Avoid pens, but very good customer service

I ordered three touch up pens. Whilst colour match was good, they are not very usable as the paint doesn't flow well. HOWEVER, they swapped them for three pots free of charge... so I have to say the customer service exceeded my expectations.

December 9, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered for the first time for a new mg…

Ordered for the first time for a new mg hs,can't quit understand why the touch up pen supplied has such a large end surely a point would be better,try touching up a stone chop with it,total waste of time.anyway 2 stage colour I was sent,and well colour is nothing like the colour of the vehicle, went to my local paint shop, and purchased an aerosol for 12.95 and a perfect match,forget to mention I've spent 40 years in the motortrade and sorry guys never again,cant beat a fine brush and a pot,spray aerosol In and away you go absolute rubbish..

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous!

Well I must admit I had my doubts, but I gave it a go. Ordered some touch up paint and after simply inputting my Reg number, I got my paint delivered 2 days later. It’s a perfect match and great service, so highly recommended as I’ve sorted out several chips on my pride and joy for around 15 Pounds.

September 14, 2022
Unprompted review
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