Tourcycling Reviews 104

The package was never received, even though it was supposed to be delivered with a signature. The seller refused to take steps with the carrier to claim insurance and reimburse me. Under these circumstances, I can only advise against this unprofessional merchant who, once the funds have been collected, will not take any after-sales service action.
I should point out that to this date, neither the seller nor the carrier has been able to prove delivery with a signature. A disgrace.

The website was easy to use. Very easy to find products. Shipping could be upgraded for delivery times.

Bought Castelli socks. They were delivered in 2 days. The quality is exceptional and I can't wait to try them out on my next ride. I highly recommend Tour Cycling.

Sidi shoes were great. I’ve ridden 50 miles and the size is perfect. I was impressed that in response to an e-mail I sent AFTER the on-line order, Tour Cycling was able to change the size before shipping. Customer service was very responsive.

AWESOME experience from beginning to end. Was skeptical at first, as I was not familiar with TC. I called to confirm inventory and was really satisfied with the person I spoke with - very professional and answered all questions. I placed the order and the rest of the process was equally satisfying. Will look to TC for needs going forward.

I was promised the Black Friday sale. A order that I put in 3 days before Black Friday sale. My order left a week in a half after Black Friday. I had the opportunity to cancel and redo the order. Very bad move. Emailed me saying I had a special discount price already. Very bad move. I felt with plenty of companies. Especially Bestbuy. They always grant this. A persons word is so important to me. Especially a business agreement.

Excellent service with prompt delivery for online purchase @ Tourcycling, I’m a first time buyer, found the jacket I wanted at lower price!

the Sidi shoes were just what we ordered and came on time.
The reason I gave 3 stars is that I didn't get an order confirmation and had to reach out all was ok.

Super fast delivery, nice product.

Tour Cycling had the item I wanted at a good price. Shipping was free and the item arrived on time. What more could you ask for.

Item was packaged well and in perfect condition...I’m super happy with them!

Disappointed. I paid a premium for 2-day shipping and it took a week. When I contacted customer service, my email went unanswered. I understand things happen but this lack of response and concern for me as a customer is very disappointing. I will choose to shop elsewhere in the future.

Excellent customer service and a really nice selection of products.
I will definitely order from Tour Cycling again!

I ordered a pair of Sidi DEFENDER 20 mountain bike shoes from this shop. I received them and got a great competitive price. The shoes were received quickly and very happy with my purchase. Thank you.

Great price. Good customer service and delivery time considering the circumstances.

Super service, delivery and price. Excellent products.

Fast delivery !

Very happy with my purchase of Sidi zero shoes. Price was competitive and the service was good too.